Generate approval recommendations with generative AI

  • Release version: Australia
  • Updated May 26, 2026
  • 1 minute to read

    • Use a generative AI skill to streamline the approval process for exceptions and false positive requests with AI-driven recommendations. Reduce manual effort and improve decision accuracy for your approvers in the Security Exposure Management Workspace.

    Before you begin

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    The Now Assist panel must be activated. For more information, see Activate the Now Assist panel standard chat.

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.

    Role required: sn_sec_exception.approver

    Procedure

    1. Navigate to All > Workspaces > Security Exposure Management > Approvals.
    2. Select a request from the All Approvals list or from one of the widgets.
      Note:
      You can select any type of request except the requests related to exception rules.
    3. Select Now Assist Recommendation from the side panel to generate tailored recommendations for this request.
    4. Review the generated recommendations displayed in the Now Assist Recommendation panel.
    5. Select Approve or Reject at the top corner of the screen based on the tailored recommendations for this request.

    What to do next

    • Refresh the recommendation with the refresh icon. Refresh generates a fresh recommendation by analyzing latest data related to the request.
    • Provide feedback using the thumbs up/down icons to rate the usefulness of the recommendation.