---
sourceDocument: Brazil Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/security-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Exception management dashboard

# Exception management dashboard {#ariaid-title1}

Release version: Brazil  
Updated May 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The exception management dashboard gives vulnerability managers and exception administrators a live view of pending exception requests, approval workload, and service-level health across the Security Exposure Management bundle. Use the dashboard to track team capacity, spot bottlenecks, and prioritize follow-up.

## Audience and access {#sem-exception-mgmt-dashboard__section_dashboard_audience}

The dashboard is intended for users who need a portfolio-level view of exception activity rather than a per-request approver view. Typical audiences include:

* Vulnerability managers monitoring overall remediation health.
* Exception administrators (`sn_sec_exception.admin`) responsible for approval-rule tuning.
* Security operations leads tracking SLA performance and approver workload.

Access requires the `sn_sec_exception.admin` or `sn_sec_exception.read` role. Users with only an approver role see the Unified Approvals View instead.

## What the dashboard shows {#sem-exception-mgmt-dashboard__section_dashboard_widgets}

The dashboard renders five widget groups:

Pending workload
:   The current count of requests in In Review and Requested states, broken down by request type (exception, false positive, extension, unassign) and by approval rule. A trend line shows the seven-day change.

SLA health
:   The proportion of pending requests within their approval-expiry window versus those approaching or past expiry. Color-coded thresholds (green / amber / red) reflect the configured warning windows on the approval rule.

Approver workload
:   A per-approver and per-approval-group count of open assignments, sorted by oldest pending. Use this widget to detect overloaded approvers or stale assignments before they breach SLA.

Outcome mix
:   The approve / reject / expire ratio over a rolling 30-day window, broken down by request type. A high reject rate against a single request type usually signals a configuration or training issue.

Top contributors
:   The requesters and assignment groups with the most submitted requests in the period, which surfaces systemic remediation difficulties in specific teams or asset groups.

## Filtering and drill-down {#sem-exception-mgmt-dashboard__section_dashboard_filters}

The filter bar at the top of the dashboard lets you scope every widget by:

* Time range (today, last 7 days, last 30 days, custom).
* Finding source (Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, Configuration Compliance).
* Risk rating (Critical, High, Medium, Low, None).
* Assignment group.

Selecting a segment in any widget opens a filtered list of the underlying change approval records. From the filtered list you can drill into any single record to review the request ([Reviewing an Approval Request](https://www.servicenow.com/docs/bmUGvDqFJ9BzGnlw3wdcCQ "Review an approval request form to perform the required action according to the role assigned to you.")) or take action.

## Navigating to the dashboard {#sem-exception-mgmt-dashboard__section_dashboard_navigation}

From the Security Exposure Management Workspace, select AdministrationException ManagementDashboard. The dashboard auto-refreshes every five minutes; use the refresh icon for an immediate update.

*[\>]: and then