View, assign, and edit remediation tasks with the Vulnerability Response Mobile app
View, assign, or edit the fields on remediation task (RT) records assigned to your group. Navigate through vulnerabilities, vulnerability items, and solutions records and related lists to view solutions, deployment metrics, and items to address.
Before you begin
About this task
Procedure
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With the Vulnerability Response landing screen displayed, tap
Assigned to My Groups.
If you navigate away from the Vulnerability Response Mobile app after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed.The list of open records assigned to your group is displayed.
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Alternatively, with the filter icon (
) displayed, Set filters to limit the number of records on the list.
Filtering records on screens in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform. -
To reassign or edit a record directly from the list, with the list of open
records displayed, swipe left on a record to open the menu.
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Choose one from the menu that is displayed to continue.
Option Description Assign to me If the RT record is already assigned to you, this option is not displayed. Tap Assign to Me to assign the RT to yourself. Your name is displayed in the Assigned to field on the record.
A message is displayed that confirms the assignment.
Reassign To reassign the RT to an assignment group: - Tap Assignment group.
- From the list, tap a group or enter text in the search field.
To assign or reassign the RT to a member of an assignment group:
- Tap Assigned to.
- Tap a name from the list that is displayed or enter text in the search field.
Tap the send icon (
) or Submit to save and submit your changes.Edit - Tap Edit.
- Expand the fields and select an option from the list that is displayed or enter text in the Search field.
Tap the send icon (
) or Submit to save and submit your changes. -
On the open remediation task record that is displayed, choose one option from
the following table to the view work notes or the related lists.
Option Description Details tab With the Details tab selected, review the fields of the RT record. Tap the menu icon ( 
) on the upper right of the screen to view the available options. The options that are displayed in this expanded menu vary. The remediation actions you can take on your vulnerable items vary and depend on the value that is displayed in the State field of the record. For more information about the State field and your remediation options, see Vulnerability Response remediation task and vulnerable item states.
Activity Stream tab With the Activity Stream tab selected, choose one to continue. - View the audit trail of work notes, activities, and additional comments of the record. Tap the plus icon (
) to add a work note or attach a file. - Tap the menu icon () on the upper right of the screen to view the available remediation options.
Related Lists With the Related Lists tab selected, view any of the related lists of the RT record that are populated. - Tap Vulnerable Items. Tap a Vulnerable item (VI) record and navigate to the preferred solution record. Refer to the figure that follows the table for a navigation map and more details.
- Tap Change Requests. View a list of the change requests that are associated with this record.
- When displayed, tap the menu icon () on the upper right of a screen to view the available remediation options.
The following image illustrates the navigation path from the remediation task record to the preferred solution record for the selected vulnerability. Navigate through the records and related lists to view solutions, deployment metrics, and items to address.
Figure 1. Navigation path from remediation task through a Solution record - View the audit trail of work notes, activities, and additional comments of the record. Tap the plus icon (