---
sourceDocument: Brazil Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/security-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Working with unmatched CIs

# Working with unmatched CIs {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a Vulnerability Manager and Analyst, you can view and reclassify unmatched Configuration Items (CIs), reconcile unmatched discovered items, reapply CI lookup rules on the selected discovered items, and de-duplicate existing
CIs.

See the CI matching in Vulnerability Response knowledge base article \[[KB0998706\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998706) for more information about CI matching rule concepts and how CI matching works.
* **[View and reclassify unmatched configuration items](https://www.servicenow.com/docs/fFkky7Xh1omusS2O5ed65w)**   
  Configuration items (CIs) that are not found in the Configuration Management Database (CMDB) are placed in a viewable list of discovered items. This list offers a convenient way to reclassify unmatched CIs.
* **[Reconcile unmatched discovered items](https://www.servicenow.com/docs/pNOqBJT~CW8G4BnuwXSaOQ)**   
  Create a scheduled job to reconcile unmatched discovered items.
* **[Steps to help prevent duplicate or orphaned records after running Vulnerability Response CI lookup rules](https://www.servicenow.com/docs/5mJc6cV7fjR9cU5nxGYIwg)**   
  Take steps to help prevent duplicate or orphan records resulting from matching (configuration items (CIs) within the CMDB.
* **[De-duplicating existing configuration items](https://www.servicenow.com/docs/wthh2HgjrggYz3j2gpt8Rw)**   
  Whenever configuration items (CIs) are updated through a deduplication task, the discovered items (DIs) that are related to those CIs are also updated. The vulnerable items (VIs) and detections are also updated with the CI.
* **[Resolve remediation tasks](https://www.servicenow.com/docs/CVZwJ5N0Vvgx9ydLgpferg)**   
  The flexibility inherent in Vulnerability Response allows you to remediate vulnerabilities in whatever way suits your security organization.