---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Configure Service Exchange

# Configure Service Exchange
ServiceNow Otto for Telecommunications, Media, and Technology (TMT) {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the ServiceNow Otto for Telecommunications, Media, and Technology (TMT) application so that enterprise providers can use the Service Exchange Mapping Assist feature in the Core UI.

## Before you begin

Role required: admin

## Procedure

1. Install the ServiceNow Otto for Telecommunications, Media, and Technology (TMT) plugin (sn_tmt_gen_ai).  
   For information about the installation process, see [Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
2. Navigate to AllAI Admin HubFeatures and access the Features tab of the console.  
   If you're already in the AI Admin Hub console, you can select the AI Skills tab on the screen.
3. Select Customer and select TMT in the Select product drop down list.
4. On the Service Exchange feature card, select View details.
5. In the All available Service Exchange skills section, select Turn on.  
   Your skill is configured and activated. Agents can now automatically generate transform mapping between the provider and consumer fields.

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