---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Service Exchange Knowledge Assistant

# Service Exchange Knowledge Assistant agentic workflow {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Service Exchange Knowledge Assistant agentic workflow to get answers to Service Exchange questions directly in Now Assist.

## Service Exchange Knowledge Assistant agentic workflow overview {#now-assist-tmt-service-exchange-assistant-se__section_overview_se_assistant}

The Service Exchange Knowledge Assistant agentic workflow helps users get answers to their Service Exchange related questions, grounded in documentation. Also get answers to knowledge articles that matches the Service Exchange version installed on the instance. It also provides source links for every answer so users can verify the underlying documentation. To access this workflow, you must have the
sn_sb.admin role.

To modify the Service Exchange Knowledge Assistant agentic workflow, you must duplicate the workflow and adjust the settings according to your requirements. For more information, see [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

You can initiate the workflow from the Now Assist panel by entering your question. For more information on the Now Assist panel, see [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Access the Service Exchange Knowledge Assistant agentic workflow {#now-assist-tmt-service-exchange-assistant-se__section_access_se_assistant}

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Service Exchange Knowledge Assistant.

{#now-assist-tmt-service-exchange-assistant-se__ol_access_se_assistant}

To create an agentic workflow, see [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Test the Service Exchange Knowledge Assistant agentic workflow {#now-assist-tmt-service-exchange-assistant-se__section_test_se_assistant}

1. Navigate to AllAI Agent StudioTesting.
2. On the Overview page, select Test AI reasoning.
3. Select the agentic workflow and version, and select Start test.

{#now-assist-tmt-service-exchange-assistant-se__ol_test_se_assistant}

To test the use case, see [Manually test the execution of an agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## AI agents and their role in the Service Exchange Knowledge Assistant agentic workflow {#now-assist-tmt-service-exchange-assistant-se__section_agents_se_assistant}

The following AI agents are used to execute the instructions for the Service Exchange Knowledge Assistant agentic workflow.

To create an AI agent, see [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
{#now-assist-tmt-service-exchange-assistant-se__table_agents_se_assistant__entry__2}

| AI agent | AI agent role |
|-|-|
| Service Exchange Knowledge Assistant | This AI agent answers Service Exchange questions using documentation and knowledge articles curated for the Service Exchange version installed on the instance. It also cites the source documentation used to generate each answer. |
[Table 1. AI agents and their role in Service Exchange Knowledge Assistant agentic workflow]

{#now-assist-tmt-service-exchange-assistant-se__table_agents_se_assistant}

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