---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Consumer registration from the Consumer Center

# Consumer registration from the Consumer Center {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Complete the registration process from the Service Exchange Connection Wizard to establish a secure connection to your provider instance.

## Before you begin

* Role required: admin
* The consumer instance must be running Service Exchange version 2.3.18 or later.
* The provider must have created a connection request and shared the registration URL with you. See [Register a consumer from the Provider Center](https://www.servicenow.com/docs/ZbmbUhl5Aw97KkRAbKapbg "Register a consumer instance from the Connections tab in the Provider Center to establish a Service Exchange connection between your instance and the consumer instance.").

## About this task

The provider initiates registration and shares a registration URL with you either by email or directly.  
Note:  
The provider should have requested the contact details of an admin to set as the main point of contact on their registration record. This designated contact person will receive an email either from the provider's instance or directly from the provider's admin, containing a registration link.
When you open the URL, the Service Exchange Connection Wizard opens and guides you through the pre-onboarding checks and registration steps.

The registration process runs system checks to verify that your instance is ready before starting the connection. The process may take a few minutes to complete.

If your instance is running an older version of Service Exchange, clicking the link in the email redirects you to the older registration experience instead of this wizard.

## Procedure

1. Open the registration URL sent to you by the provider.  
   The Create your connection page opens.
2. In the Select Provider field, select the provider company and then select Get Started.  
   The system automatically runs the pre-onboarding scan suite and displays the provider connection details. The page shows the message "Running pre-onboarding checks to ensure you are ready." When checks complete:
   * If all checks pass, the message "System checks passed. Your system is healthy and ready for registration." appears and Start Registration becomes active.
   * If any check fails, the issues are listed with a Resolution steps link next to each one. Select Resolution steps to open the resolution details and a Validate \& resolve button. Resolved issues show a green check. Start Registration remains disabled until all issues are resolved.
   * If the scan itself fails, the message "Failed running the pre-onboarding checks. Please check again later." appears and Start Registration remains disabled.
3. Select Start Registration.  
   The registration process starts. All phases are listed from the start. As each phase completes, it shows a green check. Expand a phase to see its detailed steps. If a step fails, a red error icon appears on that step.

   If a step takes longer than 5 minutes, a delay message is displayed. The process may take a few minutes overall.
4. When registration completes successfully, select Configure settings.  
   The Settings page opens. Configure the settings for this connection. See the settings reference for the available options.
5. Save your settings by selecting Done.
{#se-consumer-center-onboarding__steps_cco_onb_se}

## Result

When registration completes, the success message Congrats! You're now connected with \<provider name\>! appears with a link to the Health tab to monitor connection
health. The connection state is set to Onboarded. After saving your settings, the View details page opens showing the connection details.

## What to do next

[Execute a scan suite as a consumer](https://www.servicenow.com/docs/tnc_OCBIYgnprE~u0PmW~g#se-con-execute-scan-check "Execute a scan suite to identify issues in your instance and review the scan results.").