---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Install ServiceNow Otto for TMT

# Install ServiceNow Otto for TMT {#ariaid-title1}

Release version: Brazil  
Updated October 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the ServiceNow Otto® for TMT sn_tmt_gen_ai plugin to configure and use agentic workflows and skills in Service Exchange.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AdminAI Admin HubSettings.
2. On the Settings page, select Plugins.
3. Select Get plugins on the card for the ServiceNow Otto for Telecommunications, Media, and Technology (TMT) plugin.
4. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
5. Install the plugin from the ServiceNow Store page.
6. Return to the admin console.
7. In the dialog box, select Refresh.
8. Either close the dialog box to review all of your plugins, or select View all \<Plugin\> Assists and Skills to review the features of your new plugin.
{#se-instal-sn-otto__steps_install-servicenow-otto-se}

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