---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Register a consumer from the Provider Center

# Register a consumer from the Provider Center {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Register a consumer instance from the Connections tab in the Provider Center to establish a Service Exchange connection between your instance and the consumer instance.

## Before you begin

* Role required: admin
* A provider record must have been created. See [Set up a Service Exchange provider record](https://www.servicenow.com/docs/wmIoo88~QKangouG~61mbA "Set up a new provider record to establish a unique identifier for the Service Exchange for Providers (sn_sb_pro) application.").
* A company record must exist for the consumer in the provider instance, and a contact must be associated with that company.
* The consumer instance must be running Service Exchange version 2.3.18 or later.

## About this task

As a provider admin, you initiate the registration process by creating a connection request in the Provider Center. This generates a unique registration URL that the consumer uses to complete their
registration.

If email notifications are enabled, the system sends the registration URL to the consumer contact. Otherwise, you share the URL manually after the connection card is created.

## Procedure

1. Navigate to AllService Exchange ProviderAdministrationProvider Center.
2. Select the Connections tab.
3. Select New connection.
4. In the Create a new connection form, enter the following details:  
   * Company: Select the company associated with the consumer instance.
   * Contact: Select the contact associated with the company.  
     Note:  
     The contact must be an admin user in the consumer instance. Registration cannot be completed by any other user.
   * URL: Enter the URL of the consumer instance. The system validates the format and displays a confirmation or error message below the field.
   * Short description: Optional. Enter a short description for the connection.
   * Comments: Optional. Stored as additional comments on the registration request.
   * Work notes: Optional. Stored as work notes on the registration request.
5. Select Create connection.  
   A connection card is created and a registration URL is generated. The confirmation message depends on whether email notifications are enabled:
   * If email is on: "Connection invite successfully sent to \<consumer name\>. You are now in their queue for registration. Monitor the connection status here."
   * If email is off: "Connection request successfully created. Email notifications are turned off on your instance hence the invite wasn't sent automatically. Please share the registration URL with your consumer contact. You can find it in the connection details." The message includes a link to the connection details page where you can copy the URL.
{#se-provider-center-onboarding__steps_prc_onb_se}

## Result

A connection request is created and the consumer receives the registration URL. After the consumer completes registration, the connection card state is set to Onboarded. Select View details on the connection card to review the registration details and configure connection settings.

## What to do next

[Consumer registration from the Consumer Center](https://www.servicenow.com/docs/Qc2ur3zicIe00i4EDUrTZg "Complete the registration process from the Service Exchange Connection Wizard to establish a secure connection to your provider instance.").

*[\>]: and then