---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Upgrade authorization on a provider instance

# Upgrade authorization on a provider instance {#ariaid-title1}

Release version: Brazil  
Updated September 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Upgrade a consumer Service Exchange connection from the Resource Owner Password Credentials (ROPC) OAuth grant type to the client credentials grant type without offboarding or re-onboarding the connection.

## Before you begin

The provider and consumer instances must be on V2.5.X or later.

Role required: admin

## Procedure

1. Navigate to AllService Exchange Provider Consumers.
2. Select a consumer connection number to open the record.
3. Check that Upgrade Auth appears in the form header.  
   If the option isn't shown, the connection already uses Client Credentials.
4. In the Consumer page form header, check the Upgrade Auth.  
   * The upgrade starts immediately. There is no confirmation dialog.
   * The form reloads when the upgrade completes. This can take a few minutes.
   {#se-upgrade-authorization-provider__ul_iv4_qkq_tkc}
{#se-upgrade-authorization-provider__steps_xc4_blq_tkc}

## Result

The form displays the message Authorization successfully upgraded to Client Credentials. Outbound status and Inbound status show Active Replication, and the Upgrade Auth
option no longer appears in the form header. If a different message appears, see Troubleshooting.

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