---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Reestablish connection for a consumer

# Reestablish connection after a clone for a consumer {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After you clone your instance, you must reestablish the connection between the consumer and provider instances.

## Before you begin

Role required: admin

The clone must be completed. For more information on cloning, see [Instance Clone](https://www.servicenow.com/docs/access?context=system-clone-landing&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

## About this task

After you clone your Service Exchange, the inbound and outbound connections move to an error or down state. You must reestablish the connection between provider and consumer target instances to promote proper functionality.

## Procedure

1. Navigate to AllService Exchange ConsumerProvider Connections.  
   You see the Inbound and Outbound fields are in an error state.
2. Open the Provider connection record by selecting the record number in the Number column.
3. From the related list, select RPS connectionsProvider Instance.
4. In the Process Sync Remote System Provider Instance page, select the Validate and Activate Remote System related links.
5. Activate inactive Capture Definitions.  
   Note:  
   When the connection goes down after the clone, automatic mitigation can activate inactive capture definitions. Check the state of each capture definition before you change it.
   1. Navigate to AllIntegrationHubRemote Process SyncProcess Sync Definitions.
   2. Select the Service Exchange Customer Definition.
   3. Select the Capture Definitions related list, change the state of all inactive capture definition to Active.
   {#service-bridge-v2-cloning-instances-con__substeps_qtg_yzz_3hc}
{#service-bridge-v2-cloning-instances-con__steps_gj5_mwz_3hc}
**Related tasks**   

* [Reestablish connection after a clone for a provider](https://www.servicenow.com/docs/hX9oJjEBPbXS1tp4gAI35g "After you clone your instance, you must reestablish the connection between the provider and consumer instances.")  
**Related reference**   

* [List of preservers and exclusions tables for cloning](https://www.servicenow.com/docs/UzJtxIfEebd5PaTq7NITtA "When installing Service Exchange, certain tables must be preserved or excluded to maintain connectivity after a clone.")

*[\>]: and then