---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Add an authorized user

# Add an authorized user {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a consumer, add new authorized users to control the access to catalog items that are entitled to you by your provider.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Exchange ConsumerProvider Connections.
2. On the Provider Connections page, click the Number link to open a Provider Connection record.
3. Select the Catalog Personas related tab and check if you have any entitled personas from your provider.
4. On the Authorized Users related tab, click New.
5. On the form, fill in the fields.  
   {#service-bridge-v2-create-auth-user__table_r2f_zkw_d5b__entry__2}

   | Field | Description |
   |-|-|
   | Consumer user | Name of the user. You can select the name from the user's list. |
   | Provider connection | Name of the service provider. This field is auto-filled. |
   | Persona | Persona(s) that you want to add to the user. |
   [Table 1. Authorized User form]

   {#service-bridge-v2-create-auth-user__table_r2f_zkw_d5b}
6. Right click the form header and click Save.
7. Click Activate.
{#service-bridge-v2-create-auth-user__steps_a2x_k42_txb}

## Result

The authorized user record syncs to the provider's ServiceNow instance for approval. After it is approved and activated, the user can see the remote record producers with their assigned personas.

*[\>]: and then