Service Exchange data model

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • The Service Exchange applications data model provides insight into how the tables that are used in Service Exchange relate to each other.

    The data model uses a combination of the following types of tables to store data:
    • Service Exchange application tables.
    • ServiceNow AI Platform standard tables.

    The following table lists the Access Control Rights (ACR) for specific Service Exchange base table.

    Table 1. Access to tables by role in the Service Exchange base application
    Table Read Write Delete Create

    Authorized user

    [sn_sb_authorized_user]

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    admin

    sn_sb.admin

    Connection

    [sn_sb_connection]

    admin

    sn_sb.admin

    admin

    admin

    admin

    Entitlement

    [sn_sb_entitlement]

    admin

    sn_sb.admin

    admin

    None

    None

    Provider Task

    [sn_sb_provider_task]

    admin

    sn_sb.admin

    sn_sb.requestor

    admin

    sn_sb.admin

    sn_sb.requestor

    admin

    admin

    sn_sb.admin

    sn_sb.requestor

    Remote Record Producer

    [sn_sb_remote_record_producer]

    admin

    sn_sb.admin

    admin

    admin

    admin

    Remote Task

    [sn_sb_remote_task]

    admin

    sn_sb.admin

    sn_sb.remote_task_creator

    None

    None

    None

    Scratchpad

    [sn_sb_scratchpad]

    admin

    None

    None

    None

    Transform

    [sn_sb_transform]

    admin

    sn_sb.admin

    None

    None

    None

    Transform Line

    [sn_sb_transform_line]

    admin

    sn_sb.admin

    None

    None

    None