---
sourceDocument: Brazil Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Flow action

# Flow action {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Workflow Studio predefined actions help you preserve mapped variable integrity and maintain flow compatibility across configuration revisions.

Service Exchange provides a set of predefined Workflow Studio actions that you can use in your flows or subflows to retrieve variable values from remote tasks and provider tasks. For details on flows, see [Getting started with flows](https://www.servicenow.com/docs/access?context=getting-started-flow&version=brazil&pubname=brazil-build-workflows&ft:locale=en-US).

Service Exchange provides the following actions in Workflow Studio:  
Note:  
To avoid upgrade issues, use these predefined actions in your flows and subflows.
{#service-bridge-v2-flow-action__table_x1x_ch2_zfc__entry__5}

| Action | Description | Input | Purpose | Output |
|-|-|-|-|-|
| Get Provider Task Variables for RRP | Retrieve variable values from a Provider task based on a selected remote record producer (RRP) as data pills for use in other actions. Must be in the `sn_sb` base scope. | provider task, RRP. | Use variables in automation flows, such as updating a parent task or ordering a local catalog item. | Returns named data pills based on the variables within the RRP. |
| Get Remote Task Variables from Consumer | Retrieves variable answers from a remote task based on a selected remote task definition (RTD) identity, exposing them as data pills for use in other actions. Must be in the provider scope. | remote task, RTD identity. | Use variables in automation flows, such as updating a parent task. | Returns named data pills based on the variables within the latest published RTD. |
| Get Remote Task Variables from Provider | Retrieve variable values from a remote task based on selected remote task definitions. Must be in the consumer scope. | remote task,RTD identity. | Use variables in automation flows, such as updating a parent task. | Returns named data pills based on the variables within the latest published RTD. |
| Order Remote Record Producer | Automate ordering a RRP. Must be in the consumer scope. | RRP. | Streamline processes such as hardware asset management (HAM) by scripting RRP ordering. | Returns the newly created provider task GlideRecord. |
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{#service-bridge-v2-flow-action__table_x1x_ch2_zfc}