--- sourceDocument: Brazil Service Exchange sourceDocumentLink: https://www.servicenow.com/docs/r/service-exchange Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Service Exchange ft:clusterId : - sebrdg bundleId : - sebrdg workflow : - Customer and Industry --- # List of scan checks # List of scan checks {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Multiple scan checks are available in Service Exchange to help you identify issues and system inconsistencies, enabling you to maintain system health and reduce downtime. {#service-bridge-v2-list-of-scan-checks-in-sb__entry__5} | Check | Description | Suite | Check Type | Execution Type | |-|-|-|-|-| | \[PRO\] All dependent apps installation versions are correct | Dependent application's installation versions are incorrect | Service Exchange Post-Clone, Post-Upgrade, Pre-Onboarding, Connection Health | PRO | On-Demand, Scheduled | | \[PRO\] Check Entitlement Consumer Active Revision is 0 | Entitlement was not activated by consumer | Service Exchange Entitlements, Post-Clone, Post-Upgrade, Post-Onboarding | PRO | On-Demand, Scheduled | | \[PRO\] Checking Entitlements Stuck in Pending | Entitlement in "pending" state longer than expected | Service Exchange Entitlements, Post-Clone, Post-Upgrade, Post-Onboarding | PRO | On-Demand, Scheduled | | \[PRO\] Connection status is not active or valid | Consumer Connection status isn't active or valid | Service Exchange Connection Health | PRO | Scheduled | | \[PRO\] Entitlement with invalid entity reference | Entitlement doesn't reference a valid entity | Service Exchange Entitlements, Post-Clone, Post-Upgrade, Post-Onboarding | PRO | On-Demand, Scheduled | | \[PRO\] Entitlement with invalid identity reference | Entitlement doesn't reference a valid identity | Service Exchange Post-Upgrade, Post-Onboarding, Post-Clone | PRO | On-Demand | | \[PRO\] Entitlements missing connection | Entitlement doesn't reference a consumer connection | Service Exchange Entitlements, Post-Onboarding, Post-Upgrade, Post-Clone | PRO | On-Demand, Scheduled | | \[PRO\] Integration user name does not start with sb_user | Integration user name doesn't start with "sb_user." | Service Exchange Post-Clone, Post-Onboarding | PRO | On-Demand | | \[PRO\] Magic Links is not configured | Magic Links is not correctly configured | Service Exchange Magic Links Configurations | PRO | Scheduled | | \[PRO\] Magic Links is not fully enabled | Magic Links is not fully enabled | Service Exchange Magic Links Configurations | PRO | Scheduled | | \[PRO\] Process Sync Definition configuration is valid | Service Exchange connections' RPS Process Sync Definition is missing | Service Exchange Connection Health, Post-Clone, Pre-Onboarding | PRO | On-Demand, Scheduled | | \[PRO\] Provider (sn_sb_pro_provider) is missing | Provider (sn_sb_pro_provider) is missing | Service Exchange Pre-Onboarding | PRO | On-Demand | | | | | | | | | | | | | | \[PRO\] Provider Task parent domain mismatch | Provider Task domain doesn't match parent task domain | Service Exchange Post-Clone, Provider Task Configurations | PRO | On-Demand, Scheduled | | \[PRO\] Provider task missing Connection reference | Provider Task doesn't reference a consumer connection | Service Exchange Post-Clone, Post-Upgrade, Provider Task Configurations | PRO | On-Demand, Scheduled | | \[PRO\] Provider task missing Parent reference | Provider Task doesn't reference a parent task | Service Exchange Post-Upgrade, Provider Task Configurations, Post-Clone | PRO | On-Demand, Scheduled | | \[PRO\] RRP consumer criteria matches no consumers | No consumers are being entitled to published Remote Record Producer | Service Exchange Remote Record Producer Configurations | PRO | Scheduled | | \[PRO\] RTD consumer criteria matches no consumers | No consumers are being entitled to published Remote Task Definition | Service Exchange Remote Task Definition Configurations | PRO | Scheduled | | \[PRO\] Remote Record Producer is invalid | Remote Record Producer doesn't reference a valid identity | Service Exchange Remote Record Producer Configurations | PRO | Scheduled | | \[PRO\] Remote Task Definition is invalid | Remote Task Definition has one or more issues | Service Exchange Remote Task Definition Configurations | PRO | Scheduled | | \[PRO\] Remote choice definition is missing or unpublished | Remote Catalog Variable references a missing or unpublished remote choice definition | Service Exchange Post-Clone, Remote Record Producer Configurations | PRO | On-Demand, Scheduled | | \[PRO\] Remote choice dependent variable is invalid | Remote Choice variable is referencing an invalid or missing dependency | Service Exchange Remote Record Producer Configurations | PRO | Scheduled | | \[PRO\] Remote task domain matching parent task domain | Remote Task domain doesn't match parent task domain | Service Exchange Post-Clone, Remote Task Configurations | PRO | On-Demand, Scheduled | | \[PRO\] Remote task missing Connection reference | Remote task doesn't reference a connection | Service Exchange Remote Task Configurations, Post-Clone, Post-Upgrade | PRO | On-Demand, Scheduled | | \[PRO\] Remote task missing Parent reference | Remote task doesn't reference a parent task | Service Exchange Post-Clone, Post-Upgrade, Remote Task Configurations | PRO | On-Demand, Scheduled | | \[PRO\] Settings synced with Provider and Consumer version available | Service Exchange Settings is missing or invalid | Service Exchange Connection Health, Post-Onboarding | PRO | On-Demand, Scheduled | | \[PRO\] Stale Consumer Connection records | Stale (unused) Consumer Connection records | Service Exchange Post-Clone, Pre-Onboarding, Base Configurations | PRO | On-Demand, Scheduled | | \[PRO\] Stale OAuth registry records | Stale (unused) OAuth registry record | Service Exchange Base Configurations, Pre-Onboarding, Post-Clone | PRO | On-Demand, Scheduled | | \[PRO\] Stale Service Exchange service account records from onboarding retries | Stale (Unused) Service Exchange integration user | Service Exchange Pre-Onboarding, Post-Clone | PRO | On-Demand | | \[CON\] All dependent apps installation versions are correct | Dependent applications installation versions are incorrect | Service Exchange Post-Clone, Post-Upgrade, Pre-Onboarding, Connection Health | CON | On-Demand, Scheduled | | \[CON\] Check Entitlement Consumer Active Revision is 0 | Entitlement hasn't been activated by the consumer | Service Exchange Entitlements, Post-Onboarding, Post-Upgrade, Post-Clone | CON | On-Demand, Scheduled | | \[CON\] Connection status is not active or valid | Provider Connection status isn't active or valid | Service Exchange Connection Health | CON | Scheduled | | \[CON\] Entitlement with invalid entity reference | Entitlement doesn't reference a valid entity | Service Exchange Entitlements, Post-Onboarding, Post-Upgrade, Post-Clone | CON | On-Demand, Scheduled | | \[CON\] Entitlement with invalid identity reference | Entitlements does not reference a valid identity | Service Exchange Entitlements, Post-Onboarding, Post-Upgrade, Post-Clone | CON | On-Demand, Scheduled | | \[CON\] Entitlements missing connection | Entitlement does not reference a provider connection | Service Exchange Entitlements, Post-Onboarding, Post-Upgrade, Post-Clone | CON | On-Demand, Scheduled | | \[CON\] Inbound RRP Timed Out | Remote Record Producer did not finish building Variables and UI Policies | Service Exchange Remote Record Producer Configurations | CON | Scheduled | | \[CON\] Integration user name does not start with sb_user | Integration user name does not start with "sb_user." | Service Exchange Post-Clone, Post-Onboarding | CON | On-Demand | | \[CON\] Process Sync Definition configuration is valid | Service Exchange Consumer RPS Process Sync Definition is missing | Service Exchange Pre-Onboarding, Connection Health, Post-Clone | CON | On-Demand, Scheduled | | \[CON\] Provider services catalog category missing | The Provider Services category is missing | Service Exchange Remote Record Producer Configurations | CON | Scheduled | | \[CON\] Provider Task parent domain mismatch | Provider Task domain does not match its parent task domain | Service Exchange Provider Task Configurations, Post-Clone | CON | On-Demand, Scheduled | | \[CON\] Provider task missing Connection reference | Provider Task does not reference a provider connection | Service Exchange Provider Task Configurations, Post-Clone, Post-Upgrade | CON | On-Demand, Scheduled | | \[CON\] Remote Record Producer is invalid | Remote Record Producer is missing identity or entitlement | Service Exchange Remote Record Producer Configurations | CON | Scheduled | | \[CON\] Remote Task Definition is invalid | Remote Task Definition has one or more issues | Service Exchange Remote Task Definition Configurations | CON | Scheduled | | \[CON\] Remote task domain matching parent task domain | Remote task domain does not match its parent task domain | Service Exchange Remote Task Configurations, Post-Clone | CON | On-Demand, Scheduled | | | | | | | | | | | | | | \[CON\] Remote task missing Connection reference | Remote task does not reference a Connection | Service Exchange Post-Clone, Post-Upgrade, Remote Task Configurations | CON | On-Demand, Scheduled | | \[CON\] Remote task missing Parent reference | Remote task does not have reference to a parent task | Service Exchange Post-Upgrade, Post-Clone, Remote Task Configurations | CON | On-Demand, Scheduled | | \[CON\] Settings synced with Provider and Consumer version available | Service Exchange Settings is not valid | Service Exchange Post-Onboarding, Connection Health | CON | On-Demand, Scheduled | | \[CON\] Stale OAuth registry records | Stale (Unused) OAuth registry record | Service Exchange Base Configurations, Pre-Onboarding, Post-Clone | CON | On-Demand, Scheduled | | \[CON\] Stale Provider Connection records | Stale (Unused) Provider Connection record | Service Exchange Base Configurations, Pre-Onboarding, Post-Clone | CON | On-Demand, Scheduled | | \[CON\] Stale Service Exchange service account records from onboarding retries | Stale (Unused) Service Exchange integration user records | Service Exchange Pre-Onboarding, Post-Upgrade, Post-Clone | CON | On-Demand | | \[PRO\]\[CON\] Attachment is too large | Attachment size is unsupported | Service Exchange Attachment Handling, Performance | Both | Scheduled | | \[PRO\]\[CON\] Attachments are very large | Large, performance degrading attachments found | Service Exchange Attachment Handling | Both | Scheduled | | \[PRO\]\[CON\] Capture Definitions state is invalid | Required RPS connection Capture Definitions are missing | Service Exchange Connection Health, Post-Clone | Both | On-Demand, Scheduled | | \[PRO\]\[CON\] Global script include version check | Global Service Exchange script include needs updating | Service Exchange Post-Clone, Post-Upgrade, Pre-Onboarding, Base Configurations | Both | On-Demand, Scheduled | | \[PRO\]\[CON\] KMF is unhealthy | KMF Key Management is not healthy | Service Exchange Pre-Onboarding, Post-Clone, Post-Upgrade | Both | On-Demand | | \[PRO\]\[CON\] Large number of attachments | Unusally large number of attachments | Service Exchange Performance, Attachment Handling | Both | Scheduled | | \[PRO\]\[CON\] OAuth crypto module access policy check | OAuth crypto module has incorrect access policy | Service Exchange Pre-Onboarding | Both | On-Demand | | \[PRO\]\[CON\] Provider and Consumer app versions are same on the instance | Service Exchange Provider and Consumer app installed versions are not matching | Service Exchange Pre-Onboarding, Base Configurations, Post-Upgrade, Post-Clone | Both | On-Demand, Scheduled | | \[PRO\]\[CON\] Remote System Inbound and Outbound state is valid | Connection's RPS Remote System not in active state | Service Exchange Post-Clone, Connection Health | Both | On-Demand, Scheduled | | \[PRO\]\[CON\] RPS subflow execution timeout is above default | RPS inbound or outbound subflow execution timeout remains above the default value after connection recovery | Service Exchange Performance | Both | Scheduled | | \[PRO\]\[CON\] Service Exchange Admins group has no users | Service Exchange Admins group does not contain any users | Service Exchange Post-Onboarding | Both | On-Demand | | \[PRO\]\[CON\] Skipped files listed in Upgrade History | Skipped files are present in Upgrade History | Service Exchange Post-Upgrade | Both | On-Demand | | \[PRO\]\[CON\] Transport inbound queue processing is slow | Some inbound records are taking abnormally long to process | Service Exchange Base Configurations | Both | Scheduled | | \[PRO\]\[CON\] Transport System user domain and user_id is not modified | The sn_transport_system user's domain or user_id was modified | Service Exchange Connection Health | Both | Scheduled | | \[PRO\]\[CON\] User Not Authenticated error with RPS | OAuth Client tokens have expired ("User Not Authenticated") | Service Exchange Base Configurations | Both | Scheduled | | \[PRO\]\[CON\] glide.servlet.uri is empty | System property "glide.servlet.uri" is empty | Service Exchange Pre-Onboarding | Both | On-Demand | [Table 1. List of scan checks supported by Service Exchange] **Related concepts** * [Instance scan checks](https://www.servicenow.com/docs/mntr5RD7Tihi~wA18vco2w "Instance scan checks in Service Exchange proactively identify issues and system inconsistencies, helping administrators maintain system health and reduce downtime. The health dashboard displays findings, errors, and check statuses, helping you quickly identify and resolve problems.")