---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add Interaction Related Records to HR Agent workspace

# Add Interaction Related Records to HR Agent workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow Voice for HR creates an interaction record for every call between an employee and an HR agent, which contain related lists of details relating to the employee and interaction. To maximize the
full feature capability, add the Interaction record to the HR Agent workspace.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllInteractionAll.
2. Open any IMS record.  
   If there are no records, create a dummy record.
3. Click Additional actionsConfigureRelated lists.
4. Select the HR Workspace view.
5. Locate the Interaction Related Record -\> Interaction option and add it to the Selected list.  
6. Click Save.

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