Activate response templates

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can activate response templates (formerly known as templated snippets) [com.sn_templated_snip] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin
    Note:
    If you are using Agent Chat, the Agent Chat (com.glide.interaction.awa) plugin automatically activates response templates.

    About this task

    Response templates activate these related plugins if they are not already active.
    Table 1. Plugins for response templates
    Plugin Description
    Scoped Application Restricted Caller Access

    [com.glide.scope.access.restricted_caller]

    		 Allows scoped applications to restrict access to public tables and script includes.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.