Knowledge Center article editor

The Knowledge Center article editor has editing tools that help in formatting knowledge article content such as text, images, and media.

The toolbar within the article editor contains an array of icons that enable you to edit and format the text content of your knowledge article. You can also use the editor to add images, links, audio, and video to the knowledge article.

You can perform the following functions using the article editor:

• Review and edit knowledge article record metadata such as short description (title), knowledge base, and valid to date.
• Preview the article layout on different screen views such as desktop, mobile, and tablets.
• Toggle component outlines, undo, or redo changes and clear the content.
• Drag blocks of columns, text, images, tables, and video into the editing area and format them using settings.
• Insert knowledge blocks into the article body. Knowledge blocks are reusable content snippets that exist as separate records from knowledge articles. The list displays blocks related to the current article by default, with options for advanced search using additional conditions. Authors can create knowledge blocks directly from the editor.
• Use inline text formatting tools such as bold, alignment, font, color, headings, links, and lists to enhance content presentation.
• Use Now Assist for AI-powered content creation and editing, including open prompt commands for text manipulation. Create knowledge articles using from content stored in an external Box account.
• Use article templates for layout/sections and form templates for default content.
• Use the word count indicator, visible next to the article editor size controls to see the total number of words in the article, as you write. It helps in staying within recommended limits. This feature supports the article length scan, which evaluates article length automatically as content is edited and saved.