Survey Overview dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Survey Overview dashboard displays various survey reports, such as Surveys by Metric Type and State.

    Note:
    The Survey Overview dashboard is deprecated. It is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
    Table 1. Survey Overview dashboard reports
    Report Table
    Assignment Group Customer Satisfaction 90 Day Average Metric Results [asmt_metric_result]
    Service Desk Survey 'Timely Response' 90 Days Metric Results [asmt_metric_result]
    Surveys by Metric Type and State Assessment Instances [asmt_assessment_instance]
    Service Desk Survey 'Overall Experience' 60 Days Metric Results [asmt_metric_result]
    Service Desk Survey 'Tech Courteous' 90 Days Metric Results [asmt_metric_result]
    Service Desk Survey 'First Call Resolve' 60 Days Metric Results [asmt_metric_result]
    Service Desk Survey 'Tech Competence' 60 Days Metric Results [asmt_metric_result]
    Figure 1. Survey report
    Various survey reports that appear on the Survey Overview dashboard.