Create or modify answer options

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You must create answer options, called metric definitions, for survey questions that have Data type set to Choice or Likert Scale.

    Before you begin

    Role required: admin or survey_admin

    About this task

    Changes to a survey, such as the addition or modification of answer options, apply to existing survey instances immediately.

    Procedure

    1. Navigate to All > Survey > Questions.
    2. Open a choice or Likert scale survey question.
    3. In the Assessment Metric Definitions related list, open a metric definition or click New.
      Each answer option is stored as a record on the Assessment Metric Definition [asmt_metric_definition] table.
    4. Complete the Assessment Metric Definition form.
      Table 1. Assessment Metric Definition fields
      Field Description
      Display Text to appear as the answer option.
      Value Numeric value, greater than or equal to zero, to which the answer option equates. Values determine the order in which answer options appear. See the example below.

      Values are also used to calculate survey results. Each metric definition for a given question must have a different Value.
    5. Click Submit.

    Example

    On survey questionnaires, the answer options for a question appear in order from smallest to largest Value. For example, consider the survey question How do you feel? with the answer options Good, Neutral, and Bad. The following table shows the answer option order based on the Value.

    Table 2. Answer option order based on value
    Answer option Value Order
    Good 1 First
    Neutral 3 Second
    Bad 5 Third

    If you use survey result calculations, ensure the question Scale definition is set appropriately based on the answer options. In the previous example, if you want the answer option Good to earn the highest score, the scale definition should be Low because Good has the smallest value.