---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Generate summary and ask questions

# Generate summary and ask questions using ServiceNow Otto in Document Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Generate summary and ask questions to gain quick insights from your documents by using ServiceNow Otto in Document Management.

## Before you begin

Configure the smart document skill. For more information, see [Configure the smart documents skill](https://www.servicenow.com/docs/UBzLPsq2cv9qksefQuZbvg "The smart documents skill is activated by default on all the tables. Configure it to customize access control, specify which tables use it, or adjust display preferences to get document insights through conversational interactions.").

Role required: sn_nowassist_admin.nsa_admin

## Procedure

1. Navigate to your workspace.
2. In the list section, go to the table that has the smart documents skill activated and open the record.  
   For example, an incident record.
3. Open the attached document to view it in the document viewer.  
   Note:  
   * Maximum document size: 10 MB
   * Maximum pages: 200
   * Supported file types: pdf, docx, pptx, xlsx, doc, ppt, xls, jpeg, png
   {#ask-questions-faqs-now-assist__ul_bc2_s2x_1kc}
4. Ask questions and view common questions of the document by selecting Ask Otto.  
   The document insights is generated based on the question.
5. **Optional:** Copy the response by selecting the copy icon ![copy icon]().  
   The responses are copied and can easily be shared across emails, reports, or collaboration tools.
6. **Optional:** Provide feedback on whether the result is helpful or not by selecting the liked icon ![liked icon]() or the not liked icon ![not liked icon]().