---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# ServiceNow Voice reference

# ServiceNow
Voice reference {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about components installed with ServiceNow
Voice.
* **[Components installed with ServiceNow Voice Core](https://www.servicenow.com/docs/lJ_uose6fQIjJ9Es1u3lHQ)**   
  Several types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers.
* **[Components installed with Amazon Connect Integration with ServiceNow Voice](https://www.servicenow.com/docs/onPxMjJuPAiAnIL_7G3mHQ)**   
  Several types of components are installed with installation of the Amazon Connect Integration with Voice application (sn_cti_amzn_cct), including user roles, plugins, and operation handlers.
* **[Components installed with ServiceNow Voice for ITSM](https://www.servicenow.com/docs/iacrGKt0r5Ecie2eqtR8RQ)**   
  Several contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt).
* **[Components installed with ServiceNow Voice for CSM](https://www.servicenow.com/docs/xirsnLniTJKegaWTbbZNUA)**   
  Several contact flows and operation handlers are installed with Cloud Call Center for CSM application (sn_cti_csm_cnt).
* **[Components installed with ServiceNow Voice for HR Agent Workspace](https://www.servicenow.com/docs/pyGYXer2el61mfz2iTtANw)**   
  Several contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.