---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# ServiceNow Voice

# ServiceNow
Voice {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Integrate a third-party phone system with your ServiceNow®
Voice instance to drive the efficiency of your call center without having to
navigate through multiple systems while attending a call. Help managers analyze the calls and view
call metrics at one place.

## ServiceNow
Voice in action {#cloud-call-center-overview__section_pch_nzg_5kb}

Here's an overview on how ServiceNow Voice is integrated with Amazon Connect.

|-|-|-|
| [Explore Learn about how customers, agents, and managers use ServiceNow Voice.](https://www.servicenow.com/docs/O6u0IK5v8UKD_WHGEbiOWw "Use ServiceNow Voice to facilitate inbound and outbound telephone calls by integrating your ServiceNow instance with a third-party phone system such as Amazon Connect.") | [Set up Set up ServiceNow Voice.](https://www.servicenow.com/docs/XdBME55atZseDETkqJAyJw "Enable ServiceNow Voice and integrate it with a third-party phone system such as Amazon Connect.") | [Integrate Extend ServiceNow Voice capabilities by integrating with other applications.](https://www.servicenow.com/docs/OpeODDAs0YOCB7Pulyp32w "You can extend the capabilities of ServiceNow Voice for inbound and outbound calls by integrating with other applications.") |
| [Use Receive inbound calls, place outbound calls, and monitor calls.](https://www.servicenow.com/docs/tVNy1AxjseNhI1ilweTIvQ#use-ccc "Agents can use ServiceNow Voice to receive inbound calls and make outbound calls with a seamless voice call experience. Managers can use this application to monitor and analyze calls.") | [Reference Get details about components such as roles, contact flows, and operation handlers.](https://www.servicenow.com/docs/hgiOC7sk6AS7tdX60CualQ "Reference topics provide additional information about components installed with ServiceNow Voice.") |   |
[ ]

{#cloud-call-center-overview__table_iwv_lpv_klb}

## Additional resources {#cloud-call-center-overview__section_eyd_rpv_klb}

[Voice API on the ServiceNow®
Developer Site](https://developer.servicenow.com/dev.do#!/reference/api/sandiego/rest/cti-api)