---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Groups for technology management offerings

# Synchronize user groups for a technology management offering {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Synchronize group assignment attributes on entire CI classes and individual CIs by creating a dynamic CI group for use by a Technology management offering.

## Before you begin

Role required: itil and itil_admin

## About this task

Directly set the Support group, Change group, or Managed by group attributes in a Technology management offering. The settings are applied to all CIs that are associated with the Technology management offering.

In addition to the method described in this procedure, you can use the CI Class Manager to set any CI property value. If the Support group, Change group, or Managed by group value is set in the Technology management offering, the value specified by the Technology management offering takes precedence. For more information, see [CI Class Manager](https://www.servicenow.com/docs/whL8noao8OY8GOqTGBIZdA "Use the CI Class Manager to centrally view, create, or edit basic class definitions, class settings for Identification and Reconciliation Engine (IRE), CMDB Health, and manage some Service Mapping definitions.").  
Note:  
The Managed by Group setting identifies the group that manages a CI class (ensuring that it is complete and correct). It might or might not be the same group as repairs an individual CI.

## Procedure

1. Navigate to AllConfigurationCMDB Groups and create a CMDB group.  
   See [CMDB groups](https://www.servicenow.com/docs/Ewk~mxqXyL9RyrquzKHGJg#cmdb-groups "A CMDB group is a collection of CIs that lets you apply CI actions collectively to all the CIs that are members in the group.") for details.
2. Navigate to AllConfigurationDynamic CI Groups.
3. Create a dynamic CI group and associate it with the CMDB group that you created.  

   <br />

   See [Service Delivery domain in the CSDM model](https://www.servicenow.com/docs/ju_WCjhMsA25~OX3Wj~Vbg "The Service Delivery domain represents the overall end-to-end service delivery system that includes the infrastructure, technologies, integration patterns (infrastructure, systems, data, processes, dependency models), service delivery networks, and operational models. Together, these items deliver the services that conform to CSDM to internal and external users and organizations.") for more information on dynamic CI groups.
4. Navigate to AllCSDMTechnical Service Offering and create a Technology management offering.  
   See [Service Delivery domain in the CSDM model](https://www.servicenow.com/docs/ju_WCjhMsA25~OX3Wj~Vbg "The Service Delivery domain represents the overall end-to-end service delivery system that includes the infrastructure, technologies, integration patterns (infrastructure, systems, data, processes, dependency models), service delivery networks, and operational models. Together, these items deliver the services that conform to CSDM to internal and external users and organizations.") for more information on Technology management offerings.
5. Navigate to the CI Relationships table, select New, and then enter the following values:  
   * Parent: Select the Technology management offering that you created.
   * Child: Select the dynamic CI group that you created.

   {#csdm-enable-tso__ul_t4b_sld_zpb}   

6. Select Submit.  
   You have created a relationship between the Technology management offering and the dynamic CI group.
7. Navigate to AllCSDMTechnical Service Offering and open the Technology management offering that you created.
8. Enter values in the following fields:  
   * Support group
   * Change group
   * Managed by group

   {#csdm-enable-tso__ul_h3g_cpn_14b}   

9. Select and hold (or right-click) the header and select Save.  
   A message confirms that data synchronization has been enabled for the fields.
10. The values that you specified are applied to the related dynamic CI group and all associated CIs.  
    Note:  
    If a new CI is added to the class, the data will be synchronized only after the scheduled CSDM Data Synchronization job is completed. If you must synchronize the data immediately, navigate to Scheduled JobsCSDM Data Sync and select Execute.
**Related reference**   

* [CI Class Manager](https://www.servicenow.com/docs/whL8noao8OY8GOqTGBIZdA "Use the CI Class Manager to centrally view, create, or edit basic class definitions, class settings for Identification and Reconciliation Engine (IRE), CMDB Health, and manage some Service Mapping definitions.")

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