---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# AWS API Gateway

# API Service Graph Connector for AWS API Gateway {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of API Service Graph Connector for AWS API Gateway

The ServiceNow® API Service Graph Connector for AWS API Gateway enables customers to import API details from AWS API Gateway into the Configuration Management Database (CMDB).
This integration enhances visibility, governance, and collaboration by providing a centralized interface for analyzing API data without requiring direct access to AWS API Gateway.
Show full answer Show less  

## Key Features

* Imports API data into a normalized data model, ensuring consistency across various technologies.
* Provides the API Insights workspace for centralized analysis and interaction with API data.
* Supports ServiceNow versions Yokohama, Zurich, and Australia.
* Uses Robust Transform Engine (RTE) for data mapping and Identification and Reconciliation Engine (IRE) for inserting data into the CMDB.
* Supports soft deletion for CMDB Configuration Item (CI) classes by marking undiscovered records as Non-Operational instead of permanent removal.

## Use Cases

* Maintain a comprehensive inventory of APIs, tracking published APIs and their users.
* Trace APIs from customer-facing endpoints to underlying services to identify impacted endpoints during service changes or failures and facilitate incident creation.
* Manage vulnerabilities, security incidents, and compliance requirements related to API endpoints.

## Configuration and Data Management

Configuration of the connector is done via the SGC Central view in the CMDB Workspace, which allows discovery, installation, and lifecycle management of connectors. The connector periodically pulls data from AWS API Gateway services and maps this data into corresponding CMDB CI and non-CMDB classes through defined staging and target tables.

Data sources include Managed APIs, Frontend and Backend REST APIs, Deployments, Consumers, Policies, and Consumer Access, each mapped to specific staging and target tables. The IntegrationHub ETL app can be used to view and manage these data maps.

## Practical Benefits for ServiceNow Customers

* Gain up-to-date, normalized API data integrated directly into the CMDB for improved service management and operational awareness.
* Use API Insights to analyze API usage and performance without needing AWS API Gateway access.
* Streamline incident management and compliance by linking API endpoints to services and security policies.
* Easily configure and manage API data imports with minimal manual intervention via SGC Central.  
Use the ServiceNow®
API Service Graph Connector for AWS API Gateway to import API details from an AWS API Gateway service into the Configuration Management Database (CMDB).

## Request apps on the Store {#api-sgc-aws-gateway__id_lz5_rv1_p4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#api-sgc-aws-gateway__inline-send-to-store}

## Key features {#api-sgc-aws-gateway__section_cff_jgs_2bc}

Import data into a normalized data model for consistency across other technologies.

The API Insights workspace provides a centralized interface where you can analyze and interact with API data, without needing direct access to AWS API Gateway, enhancing visibility, governance, and collaboration across the API estate. To learn more, see [API Insights](https://www.servicenow.com/docs/0FA9VzZDEW5Pz1URWud4zw "The ServiceNow API Insights workspace is an all-in-one application that enables you to track all your APIs. You can also use it to start workflows related to different stages in the application programming interface (API) life cycle.").

## Supported ServiceNow versions {#api-sgc-aws-gateway__section_yds_dww_prb}

* Yokohama
* Zurich
* Australia
{#api-sgc-aws-gateway__ul_txy_fhs_2bc}

## Use cases {#api-sgc-aws-gateway__section_gkq_wv3_dxb}

You can use the API Service Graph Connector for AWS API Gateway to:

* Maintain an end-to-end inventory of defined APIs, identifying what APIs are published, used, and by whom.
* Track APIs from customer-facing endpoints to the underlying services, identifying impacted endpoints when services change or fail and creating incidents for reported issues.
* Address vulnerabilities and security incidents related to API endpoints, and create compliance requirements to measure against.
{#api-sgc-aws-gateway__ul_abl_qgj_4bc}

## Configuring a connection for the connector {#api-sgc-aws-gateway__section_cgw_3pf_32c}

You can configure a connection for the connector by using the SGC Central view in the CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector
using SGC Central, see [Configure API Service Graph Connector for AWS API Gateway using SGC Central](https://www.servicenow.com/docs/vIK0uoU~yzR9~oI9VJdPeg "Set up scheduled import jobs to pull in AWS API Gateway data into your CMDB.").

## Data mapping {#api-sgc-aws-gateway__section_j24_gww_prb}

Data from the AWS API Gateway data sources is mapped and transformed into the CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the CMDB using the Identification and Reconciliation Engine (IRE).  
The following table lists the data sources in the order they run, the staging tables, and the target tables as CMDB CI and non-CMDB classes for an AWS API Gateway service.{#api-sgc-aws-gateway__table_s3s_dns_zxb__entry__3}

| Data source | Staging table | Target tables |
|-|-|-|
| Managed API Rest | SGA-AWS Managed API Rest \[sn_aws_api_gw_int_api_gateway_managed_api_import_set\] | [AWS API Gateway](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_ecv_wtj_4bc) [DNS Alias](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_y24_451_lgc) [Managed API](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_bfw_xtj_4bc) [Key Value](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_glk_m55_32c) |
| Managed API V2 | SGA-AWS Managed API V2 \[sn_aws_api_gw_int_sga_aws_managed_api_v2\] | [Managed API](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_bfw_xtj_4bc) [AWS API Gateway](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_ecv_wtj_4bc) [DNS Alias](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_y24_451_lgc) [Key Value](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_glk_m55_32c) |
| Frontend Backend REST | SGA-AWS Frontend-Backend REST \[sn_aws_api_gw_int_sga_aws_frontend_backend_rest\] | [API Backend](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_kkr_xtj_4bc) [API Frontend](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_lrd_wtj_4bc) |
| Backend V2 | SGA-AWS Backend V2 \[sn_aws_api_gw_int_sga_aws_backend_v2\] | [API Backend](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_kkr_xtj_4bc) |
| Frontend V2 | SGA-AWS Frontend V2 \[sn_aws_api_gw_int_sga_aws_frontend_v2\] | [API Frontend](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_lrd_wtj_4bc) |
| Deployment Rest | SGA-AWS API Gateway Deployment Rest \[sn_aws_api_gw_int_sga_aws_api_gateway_deployment_rest\] | [API Deployment](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_hyq_ttj_4bc) |
| Deployment V2 | SGA-AWS API Gateway Deployment V2 \[sn_aws_api_gw_int_sga_aws_api_gateway_deployment_v2\] | [API Deployment](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_hyq_ttj_4bc) |
| Consumer | SGA-AWS Consumers \[sn_aws_api_gw_int_sga_aws_consumers\] | [API Consumer](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_wyl_wtj_4bc) |
| Policies | SGA-AWS API Gateway Policies \[sn_aws_api_gw_int_sga_aws_api_gateway_policies\] | [API Policy](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_f35_vtj_4bc) |
| API Consumer Access | SGA-AWS-API-Consumer-Access \[sn_aws_api_gw_int_sga_aws_api_consumer_access\] | [API Consumer Access](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg#api-sgc-aws-gateway-tables__section_mh5_cv5_32c) |
[Table 1. Data mapping for AWS API Gateway]

{#api-sgc-aws-gateway__table_s3s_dns_zxb}

When you complete setting up the connection, you can configure the integration to periodically pull data from an AWS API Gateway service. For information on where data is saved when pulling data from an AWS API Gateway service, see [Target tables for storing API Service Graph Connector for AWS API Gateway data](https://www.servicenow.com/docs/MO3breiV0AHICu25kl7MJg "When you complete setting up the connection, you can configure the integration to periodically pull data from an AWS API Gateway service. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB classes.").

You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/MvUnD_GHFcty25xoT_q32Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information.

## Record removal process {#api-sgc-aws-gateway__section_oxc_zbf_lgc}

The connector supports soft deletion for CMDB CI classes only, meaning records are not permanently removed from the system. Instead, any CMDB CI records not discovered during the last scheduled job run are marked as Non-Operational.