---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Legacy CI relationship builder

# Legacy CI relationship builder {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Legacy CI relationship builder

The Legacy CI Relationship Builder in ServiceNow Brazil release enables manual definition and management of Configuration Item (CI) relationships through a sophisticated interface.
It is accessed via the legacy CI relations formatter and serves as an enhanced list collector for specifying how CIs relate to each other, users, or groups.
Show full answer Show less  
This tool is distinct from the newer CI relationship editor and remains useful for customers who need to define or adjust relationships manually using this legacy interface.

## Key Features

* **Select CI Relationship Type:** Users choose the type of relationship they want to manage from a large option box, focusing on relationships relevant to the selected CI type.
* **Filter CI Relationships:** Quick filtering options are available via checkboxes to show or hide relationships with other CIs, users, or groups. Filters default to suggested relationships based on the CI type and can be customized through user preferences.
* **Show All Relationships:** Users with the `sncmdbadmin` or `itiladmin` roles can enable a "Show all relationships" checkbox to view and select any relationship defined in the system, beyond the suggested list.
* **Select Relationship Targets:** The editor presents two select boxes: the left lists potential CIs to link, and the right lists CIs already linked. Users can move CIs between these boxes to link or unlink them for the chosen relationship.
* **Apply or Cancel Changes:** Changes are pending until saved. Clicking **Save** commits the changes and returns the user to the previous screen, while **Cancel** exits without saving.

## Practical Benefits

ServiceNow customers can use this legacy tool to precisely manage CI relationships when the newer editor is not preferred or available. It provides fine control over linking CIs, users, or groups according to relationship types, ensuring accurate configuration management data.

The filtering and role-based visibility features help streamline the relationship management process by focusing on relevant relationships, improving data accuracy and CMDB integrity.  
Used to define CI relationships manually, this page is a sophisticated version of the standard list collector. In the legacy CI relations formatter, click the CI relationship builder icon (![CI relationship builder icon]()) to display the legacy Define Relationships
page.

For information about the latest CI relationship editor, see [CI relationship editor](https://www.servicenow.com/docs/EoEVGrLO~xYBJMyKA3cmwg "Use the relationship editor to view, create, modify, or delete CI relationships. Open the relationship editor from the CI Relations formatter.").

## Select a CI relationship type {#c_CIRelationshipBuilder__section_xps_nrb_m1b}

The top half of the legacy relationship editor contains a large option box that allows you to
select which type of relationship you want to manipulate. Click the particular type of
relationship you are interested in working with.

## Filter the list of CI relationships {#c_CIRelationshipBuilder__section_qxr_zrb_m1b}

In the legacy relationship editor, the check boxes along the right hand edge of the select box
provide a quick way to filter down the list of available relationships.

By default, the system displays a list of all suggested relationships for the type of CI you
selected. For example, if you selected a Database instance, a relationship of "Runs on" makes
sense, but a relationship of "Provides HVAC for" does not. The default filter is stored in the
user preferences
ci_manage_relationships_filter_hint.cmdb_cici_manage_relationships_filter_hint.sys_user, and
ci_manage_relationships_filter_hint.sys_user_group.

* Hide CI relationship -- Hides any relationships between this CI and another CI (e.g. "Receives data from").
* Hide user relationships -- Hides any relationships between this CI and a user (e.g. "Logs reviewed by").
* Hide group relationships -- Hides any relationships between this CI and a group (e.g. "Backups done by").
* Show all relationships -- If you have the appropriate role (sn_cmdb_admin or itil_admin in the base system) you will have an additional check box labeled "Show all relationships." If you click that check box, the system will let you choose any relationship defined in the system, regardless of where it is on the "suggested" list for this type of CI.
{#c_CIRelationshipBuilder__ul_lw2_fsb_m1b}

## Select CI relationship targets {#c_CIRelationshipBuilder__section_ng5_lsb_m1b}

In the legacy relationship editor, users can link or unlink CIs for a relationship type.

As soon as you pick a relationship type, the system will fill in the two select boxes at the
bottom of the screen with CI's that are appropriate for the relationship you suggested. The left
hand select box will contain a list of CI's that might reasonably be linked via this
relationship, while the right hand box contains a list of those CI's which are already
linked.

1. Link or unlink items.

   |-|-|
   | Link new items | Move that CI from the left hand box to the right hand box. |
   | Unlink existing items | Move them from the right hand box to the left. |
   [ ]

   {#c_CIRelationshipBuilder__table_vmy_dtb_m1b}

   When you make either type of change, a message appears indicating that you have
   pending changes.
2. Apply or cancel your changes.

   |-|-|
   | Click the Save button. | This will save your set of changes, and go back to the previous screen (either a CI or the BSM map depending on how you got here). |
   | Click the Cancel button. | This causes you to exit without saving your changes. |
   [ ]

   {#c_CIRelationshipBuilder__table_rjs_htb_m1b}
{#c_CIRelationshipBuilder__ol_zpl_tsb_m1b}
**Related concepts**   

* [CI relationships in the CMDB](https://www.servicenow.com/docs/7L_YXwUd7ZHDB5K0LttG8g "The CMDB, in contrast to a static asset list, helps you track not only the configuration items (CIs) within your system, but also the relationships between those items.")