---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View CMDB Health Dashboard

# View CMDB Health Dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of View CMDB Health Dashboard

The CMDB Health Dashboard provides ServiceNow customers with a centralized interface to monitor and improve the health of their CMDB (Configuration Management Database).
It displays detailed health reports and enables remediation actions based on recurring data collection and calculations performed after configuring CMDB Health and enabling related dashboard jobs.
Show full answer Show less  
Customers can access the dashboard through two primary workspaces: Service Graph Workspace and CMDB Workspace, or via the navigation filter under Configuration. The dashboard offers three main views---Class, Service, and Health Group---to analyze CMDB health from different organizational perspectives.

## Key Features

* **Multiple Access Points:** Accessible via Service Graph Workspace (Insights \> CMDB Health) and CMDB Workspace (Home \> CMDB Health Dashboard link), plus direct navigation.
* **Dashboard Views:**
  * **Class View:** Default view showing health for CIs and their classes hierarchically.
  * **Service View:** Displays health for services and associated CIs; requires Event Management and Service Mapping Core plugins.
  * **Health Group View:** Shows health reports for CMDB health groups and their CIs.
* **KPI Tiles:** Completeness, Correctness, and Compliance KPIs provide aggregated health percentages for selected classes, health groups, or services. Color-coded donuts indicate compliant (green) and non-compliant (red) CIs.
* **Drill-Down Capabilities:** Users can hover or select KPI components to view deeper calculation details, including metric-level compliance, top non-compliant classes, discovery sources, and CI ownership. Selecting a CI opens its detailed health form.
* **Overall Score:** Displays an aggregated health score computed as a simple average of the three KPIs by default or weighted by legacy calculation methods (toggle available with admin role).
* **Legacy Calculation Methods:** Option to use pre-Washington DC release scoring based on specific metric and KPI weights, helpful when reflecting organizational priorities in health assessments.
* **Settings Affecting Service View:** Filters services to specific classes and tables, controlled by system properties to limit displayed items for performance and relevance.
* **Role Requirements:** Access requires asset, sncmdbeditor, cmdbuser, or itil roles; legacy calculation toggle requires sncmdbadmin role.

## Practical Use and Benefits

* Enables ServiceNow customers to continuously monitor CMDB health with actionable insights presented in an intuitive dashboard.
* Supports targeted remediation by identifying the most problematic CIs, metrics, and classes, improving overall CMDB accuracy and compliance.
* Flexible views allow alignment with organizational structures, such as focusing on service-based health or grouping CIs by health groups.
* Provides transparency into calculation methods and supports legacy configurations for organizations needing customized scoring models.
* Integration with Service Graph and CMDB Workspace enhances operational visibility and supports broader IT service management processes.  
The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health.

Once you configure CMDB Health and the CMDB Health Dashboard Jobs are enabled, the CMDB Health Dashboard shows meaningful data that is automatically collected and calculated on a recurring schedule. For more information, see [Configuring CMDB Health](https://www.servicenow.com/docs/B3gXnICspF0PDA8E8BGNGg "Data collection for CMDB Health is highly configurable to reflect data health requirements and standards in your organization. Most importantly, the CMDB Health Dashboard jobs are disabled by default and health data isn't collected until you enable those jobs.").  
Figure 1. CMDB Health Dashboard

## Access {#c_MonitorCMDBHealth__section_tjq_ytr_55b}

Use either of the following ways to access the CMDB Health Dashboard:

Service Graph Workspace:
:
    1. Navigate to **Workspaces \> Service Graph Workspace**.
    2. Select the Insights icon in the navigation panel.
    3. Select CMDB Health in the Insights navigation panel.
    {#c_MonitorCMDBHealth__ol_azm_fvd_thc}

CMDB Workspace:
:
    1. Navigate to **Workspaces \> CMDB Workspace**.
    2. Select **Home** in the CMDB Workspace menu bar and then, in the Quick links section, select the **CMDB Health Dashboard** link.
    {#c_MonitorCMDBHealth__ol_qnz_41g_kgc}

Navigation filter
:   Navigate to AllConfigurationCMDB Health Dashboard and then select one of the following dashboard views:

    * Class View: Default view for the CMDB Health Dashboard, showing health reports for CIs and classes in the CMDB hierarchy.
    * Service View: Health reports for services with details for CIs per service.
    * Health Group View: Health reports for CMDB groups of type Health with details for CIs per group.
    {#c_MonitorCMDBHealth__ul_ytd_zpx_jbc}

Role requirement: Using the CMDB Health Dashboard requires the asset, sn_cmdb_editor, cmdb_user, or itil role.

## Legacy calculation methods {#c_MonitorCMDBHealth__section_n14_q1d_tdc}

By default, all metrics and KPIs are set with a specific percentage weight in score calculations. However, you can use legacy calculation methods which were used up until the Washington DC release by toggling the Use legacy calculation methods switch (requires the sn_cmdb_admin role) on the CMDB Health Dashboard. In those methods, calculating aggregation scores
is based on weights settings for metrics within their KPI, and KPIs within the overall score. Use the legacy calculation methods when it is important to reflect on specific weights of metrics and KPIs in the assessment of CMDB
health in your organization.

For more information about customizing calculation weights for metrics, KPIs, and the overall score, see [Configure aggregation weights for CMDB Health scores](https://www.servicenow.com/docs/Ji11OZJlmzqrCN2cUxln5A "Metrics health scores are aggregated into their respective KPI (key performance indicator) scores, which in return are aggregated into the overall CMDB Health score. Modify the default aggregation weights for metrics and KPIs to reflect on the importance of one metric over another is assessing the health of CMDB in the organization.").

## KPI tiles {#c_MonitorCMDBHealth__section_ttv_yxl_kbc}

The Completeness, Correctness, and Compliance KPI tiles on the dashboard, show the aggregated health for CIs of the specified class (and its descendants), health group, or service. The KPI's aggregated percentage is represented on the donut as follows:

* Green: Represents the CIs that are compliant on all of the KPI's metrics
* Red: Represents the CIs that fail one or more metric
{#c_MonitorCMDBHealth__ul_ejw_d5j_4cc}The distribution of metric compliance can vary greatly across CIs. For example, a single CI failing all metrics or 3 unique CIs each failing a different metric will result in a different KPI final score of aggregation.  
You can show additional details and further drill down the CMDB Health Dashboard:

* Point to the green and red portions in the donut reports, to show details.
* Select the View calculation details icon ("i") in a KPI tile to show the calculation details of failure and success for each of the KPI metrics. Calculation details also show the status of the calculation, such as complete.
* Select a KPI tile and then select a tab for a metric that you want to see more details for. For each metric, the dashboard shows up to ten classes (each class in its own tile) with the highest number of non-compliant
  CIs for the metric. Each tile for a class shows the total number of non-compliant CIs and also pie reports of those non-compliant CIs by discovery source and by owner.

  For example:
  1. Select the Correctness tile.
  2. Select the Orphan CIs tab.
  3. Assuming that the largest number of CIs that aren't compliant with the orphan metric are Windows Servers, the first tile shows details for those CIs. The tile shows the total number of Windows Server CIs that are orphans. This tile also shows pie reports of those CIs, one by discovery source and another by owner.
  4. Select a CI in the list view to open its CI form.
  5. Scroll in the CI Health tile to the CMDB Health widgets with details about the CI's health.
  {#c_MonitorCMDBHealth__ol_z5d_33s_kbc}
{#c_MonitorCMDBHealth__ul_bdt_r2s_kbc}

The '\<x\>% since \<date\>' shows the increase or decrease (in %) in the KPI health since \<date\> (\<date\> being the previous time that change was noted). A ![Warning that max failure is reached.]() icon indicates that the maximum failure threshold for the metric has been reached. The tests for the metric are halted for this cycle, and all associated aggregated summaries show 0%.

## Overall score {#c_MonitorCMDBHealth__section_mwy_n1d_tdc}

The overall score appears on the dashboard above the KPI tiles and represents the aggregated health score for the CMDB. The overall score is calculated as an aggregation of the three KPIs (correctness, completeness and
compliance). By default, the overall score is a simple average of the KPI scores. However, if using the legacy calculation methods is in effect, then the overall score is based on any weight settings of any of the KPIs.

## Class view in the CMDB Health Dashboard

The class view shows health reports for CIs and classes in the CMDB hierarchy. Select any class in the CMDB hierarchy to filter all tiles on the dashboard to show health data only for CIs in the selected class and its child
classes.

Select the Class drop-down to switch to the Health Group or the Service view.

## Health Group view in the CMDB Health Dashboard {#c_MonitorCMDBHealth__section_wq2_2n5_pbc}

Select the Health Group view to show health reports for CIs of a CMDB health group. Select any health group to filter all tiles on the dashboard to show health data only for CIs in the selected health
group.

Select the Health Group drop-down to switch to the Class or the Service view.

## Service view in the CMDB Health Dashboard {#c_MonitorCMDBHealth__section_s24_fn5_pbc}

Select the Service view to show health reports for CIs of a service class, such as Business Service, including the service CI itself. Select any service to filter all tiles on the dashboard to show health data only for CIs in the selected service.  
Note:  
The Event Management and Service Mapping Core plugin must be activated to enable meaningful data in the service view.

Select the Service drop-down to switch to the Health Group or the Class view.  
Settings affecting the service view:

* The service view uses the settings for the Business Service, Manual Service, and Technology Management Service classes.
* The service view doesn't include all services from the Service \[cmdb_ci_service\] table. Only services from the cmdb_ci_service_auto table and its descendants (cmdb_ci_service_discovered, cmdb_ci_service_manual, cmdb_ci_query_based_service), are included.
* Property settings, such as glide.cmdb.services_query_limit, glide.cmdb.services_hierarchy_limit, and glide.cmdb.service_associated_ci_query_limit. For information about how you can use these properties to control the number of items that appear in the service view, see [Components installed with CMDB Health](https://www.servicenow.com/docs/hPu8Vq9jEJPfGjXBPAtgrQ "Several types of components are installed with CMDB Health (included in the com.snc.cmdb plugin), such as tables, properties, and scheduled jobs.").
{#c_MonitorCMDBHealth__ul_bbm_455_pbc}
**Related concepts**   

* [Exploring CMDB Health](https://www.servicenow.com/docs/YeTcuo3gYSOMhJCUW_gM7Q "Learn more about CMDB Health and review the benefits it can provide for users in your organization.")
* [CMDB Health experience in CMDB Workspace and in Service Graph Workspace](https://www.servicenow.com/docs/WH~hOxpl82ucfAP~hbOYqQ "View CMDB Health dashboards and use other CMDB Health-related features in CMDB Workspace and in Service Graph Workspace.")
* [CMDB Health reference](https://www.servicenow.com/docs/jqjgHiGxbBJA~9DnfTDhWA "Reference topics provide additional information about the KPIs and metrics that CMDB Health uses and about tables, scheduled jobs, and properties that are used by CMDB Health.")  
**Related tasks**   

* [View relationships health](https://www.servicenow.com/docs/CodB2tqu7oKyaM1DLhGWXQ "View health scores for relationship health such as orphan, stale, and duplicate relationships, in the Relationship Health Dashboard.")
* [View CI health](https://www.servicenow.com/docs/P9TnJ2H0FKizaT1aLFtazA "View CMDB Health report for an individual CI, on the CIs form in CMDB Workspace or in Service Graph Workspace.")
* [Create a CMDB remediation rule](https://www.servicenow.com/docs/CG7v0x80Iab_tyBgtalcCw "A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs.")  
**Related reference**   

* [CMDB Health process tracking and troubleshooting](https://www.servicenow.com/docs/x5DGiOU66A0eKX9JcZkt3g "Use the following information to track and resolve issues with the CMDB Health processes.")

*[\>]: and then