---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# CI Class Manager

# CI Class Manager {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the CI Class Manager to centrally view, create, or edit basic class definitions, class settings for Identification and Reconciliation Engine (IRE), CMDB
Health, and manage some Service Mapping definitions.
Note:  
CI Class Manager doesn't support working with non-CMDB tables. For more details, see [IRE support for non-CMDB tables](https://www.servicenow.com/docs/jwn15Bjb2OWb0~6MUKfDkQ "Apply Identification and Reconciliation Engine (IRE) processes to supported non-CMDB tables to ensure data integrity and health of those tables.").

To access the CI Class Manager, navigate to AllConfigurationCI Class Manager.

## Class basics {#ci-class-manager-landing-page__section_drm_zkc_l3c}

* [Create a class](https://www.servicenow.com/docs/~I7yad6lfew9co2x0Q7mUA "Create a CI class (table) that is an extension of an existing CI class. Then create identification and reconciliation rules for the new class.")
* [View class basic information](https://www.servicenow.com/docs/HgN3Kyy5jbQGOy5JQ_xN5Q "Use the CI Class Manager as a central location to explore the CMDB class hierarchy, CI table definitions, and class CIs. View the details of each table such as its label and fields, relationships, and all related metadata definitions.")
* [Class columns](https://www.servicenow.com/docs/HgN3Kyy5jbQGOy5JQ_xN5Q "Use the CI Class Manager as a central location to explore the CMDB class hierarchy, CI table definitions, and class CIs. View the details of each table such as its label and fields, relationships, and all related metadata definitions.")
* [Add a suggested relationship](https://www.servicenow.com/docs/TMoXyAOJqsmrULDE6wbz0w "Add a suggested relationship for a class. The list of suggested relationships for a class is available when you create a new relationship for a CI of that class.")
* [Display all CIs for a class](https://www.servicenow.com/docs/HgN3Kyy5jbQGOy5JQ_xN5Q "Use the CI Class Manager as a central location to explore the CMDB class hierarchy, CI table definitions, and class CIs. View the details of each table such as its label and fields, relationships, and all related metadata definitions.")
* [Dependency Views map icons for a class](https://www.servicenow.com/docs/hWAI8TW2LOutkmGtZ_4PVw "Upload new icons or modify existing icons to customize the icon displayed for a CI in maps in Dependency Views, Service Mapping, and Event Management.")
* [Delete CIs](https://www.servicenow.com/docs/UerocPe6cpz79N2H~lVuwQ "You can use the CI Class Manager to delete CIs that are no longer needed.")
* [Update the list of classes in the Principal Class filter](https://www.servicenow.com/docs/ESs3_Swnu2fAVc24C9q1ow "Manage the list of classes in the Principal Class filter so that those classes are prioritized for tracking, health, certification, lifecycle management, and class list views.")
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## CMDB Health {#ci-class-manager-landing-page__section_bjr_1lc_l3c}

* [Create a compliance audit](https://www.servicenow.com/docs/slC_07oMCw0iBBeW6Qam8A "Create a compliance audit. Compliance offers two types of audits: one uses templates to define conditions and the other uses a script.")
* [Create a certification template](https://www.servicenow.com/docs/Sv8t0TzhEXWO2h3VgVbX_Q "To create a certification template, follow these instructions.")
* [CMDB Health orphan rule](https://www.servicenow.com/docs/aNpmLG9TxuJKEBj6t5lWWw "Create an orphan rule to determine the percentage of orphan CIs in the CMDB. This sum is then aggregated into the correctness CMDB Health KPI. Orphan rules are defined per class, and only a single orphan rule can be defined per class.")
* [CMDB Health staleness rules](https://www.servicenow.com/docs/VCEdyIGrXvcSilPPoOs3zg "If the staleness metric is in effect, then staleness rules are used to determine the percentage of stale CIs in the CMDB. This sum is then aggregated into the correctness KPI.")
* [Set a CI field to be recommended](https://www.servicenow.com/docs/iTFlAIG4cbjLzq5wYHLhrw "Define a list of CI fields as recommended, noting that it is desirable that they are populated by a data source such as Discovery. You can then configure the CMDB completeness KPI to include recommended fields in its aggregated health reports.")
* [Set a CI attribute to be mandatory](https://www.servicenow.com/docs/~dOsIFHZybrseBZals52bQ "Configure a CI attribute as mandatory so it is included in the CMDB Health tests for the required metric if enabled. Required is a metric of the CMDB Health completeness KPI.")
* [Health inclusion rules](https://www.servicenow.com/docs/wvjTU9nGnP_mFxLTs1jokw "Filter the CIs that are included in health calculations and that appear in the CMDB Health Dashboard by defining health inclusion rules. Use health inclusion rules to temporarily filter out classes that generate a large number of failures, until the problems are fixed.")
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## IRE {#ci-class-manager-landing-page__section_zfp_blc_l3c}

* Identification:
  * [CI identification rules](https://www.servicenow.com/docs/XeHgHGmCieUlQ6rwpgEmdA "Identification rules are used to uniquely identify CIs in the CMDB, as part of Identification and Reconciliation (IRE) processes. Each CMDB class can be associated with a single identification rule.")
  * [Identification inclusion rules](https://www.servicenow.com/docs/CaKBYrMtOp6t3QHtIEz6YA "Narrow the scope of CIs that are included in the identification process by creating an identification inclusion rule.")
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* Reconciliation:
  * [CI reconciliation rules](https://www.servicenow.com/docs/lNMe386Hcpze0Pu3QdW1yQ#create-reconciliation-rule "Create a static or a dynamic CI reconciliation rule.")
  * [Data refresh rules](https://www.servicenow.com/docs/T9X6SeeRMMQ9Z134vetijg "Specify data refresh rules to determine if a CI is stale for a specific discovery source. Such CIs can then be updated by a lower-priority authorized discovery source.")
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* Dependencies:[Dependent relationship rules](https://www.servicenow.com/docs/b2lPneCSx7YvLeNc1jcmPw#create-dep-relationship-for-class "Use the CI Class Manager to create a basic dependent relationship rule (hosting or containment relationship rule) for a CMDB class.") (hosting and containment)

{#ci-class-manager-landing-page__ul_n2z_clc_l3c}

## Service Mapping {#ci-class-manager-landing-page__section_ipn_dlc_l3c}

* [Entry point types for Service Mapping](https://www.servicenow.com/docs/access?context=t_CreateEntryPoint&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)
* [CI types for Service Mapping and Discovery](https://www.servicenow.com/docs/access?context=t_CreateCITypeForSM&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)
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