--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Notifications # Manage notifications for CMDB Data Manager {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Manage notifications for CMDB Data Manager The CMDB Data Manager in ServiceNow delivers various email notifications to alert administrators, task assignees, and approvers about policy execution outcomes, task lifecycle events, and required actions. These notifications are event-driven and governed by system properties that control their behavior and frequency. Notifications typically trigger automatically based on specific conditions, and recipients are determined by roles, task assignments, approval groups, or configurable user groups. Show full answer Show less ## Notification Types and Their Practical Uses * **Policy Failure Notifications:** Sent to users with the `datamanageradmin` role when a CMDB Data Manager policy or its associated task subflow fails during execution, enabling quick identification and resolution of errors. * **Action Required Notifications:** Periodic reminders sent to task approvers when tasks remain open without recent notifications, ensuring timely review and action on pending tasks. Frequency and notification lifespan are configurable via system properties. * **Approval Requests:** Notifications sent to configured approval groups when tasks are ready for approval, prompting necessary reviews as defined in the policy. * **Due Date Reminders and Breach Alerts:** Notifications sent to assigned users (and their managers for breaches) as due dates approach or are missed, helping maintain task timeliness. These use configurable properties to manage notification timing. * **Attestation Completion:** Sent to administrators upon task completion, summarizing CI attestation counts and completion details to keep stakeholders informed. * **Task Rejection Alerts:** Notify specified groups or fallback admin roles when a task is rejected during review, including rejection reasons to facilitate follow-up. * **Task Assignment Notifications:** Inform assigned users or groups when tasks are created or reassigned, providing direct access links to task details to streamline task management. * **Unassigned Task Notifications:** Alert the 'Data Manager Admin' group when tasks are created without assignment, prompting assignment to appropriate users. ## Configuration and Control Several system properties enable customization of notification behavior, including notification frequency, due date reminders, rejection notification groups, and task lifespan. Most notifications require no special setup beyond role or group membership. For detailed policy execution and user role management, customers should refer to CMDB Data Manager policy configuration guidelines. ## What Customers Can Expect By leveraging these notifications, ServiceNow customers can proactively monitor CMDB Data Manager policies and tasks, ensuring timely responses to failures, task reviews, approvals, and due date adherence. The automated, role-based email alerts promote efficient CMDB governance and data quality management without manual tracking, enhancing operational effectiveness. The CMDB Data Manager supports several types of notifications that alert administrators, task assignees, and approvers about policy execution outcomes, task life-cycle events, and pending actions. All notifications are delivered via email using ServiceNow® event-driven email actions. The following system properties control different behaviors of notifications: * cmdb.data.manager.stale.tasks.notifications.frequency * sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification * sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group * cmdb.data.manager.stale.task.life.in.days For information about these properties, see [Components related to CMDB Data Manager](https://www.servicenow.com/docs/WfjkQxAOiSnivqzEp0oS8Q "The following scheduled jobs, tables, roles, and properties, are related to CMDB Data Manager. Some of those, are installed with CMDB Workspace and Service Graph Workspace."). Most notifications don't require special configuration and trigger automatically when their specified conditions are met. Recipients are determined by role (such as data_manager_admin), task assignment, approval group membership, or a configurable user group. For information about the Run policy scheduled job as, Run as, and other policy setting, see [Create a CMDB Data Manager policy](https://www.servicenow.com/docs/Vh0a7mlqb5tcuH~QZasq9Q "Create a CMDB Data Manager policy in CMDB Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB."). ## Notifications {#cmdb-data-manager-notifications__section_qtk_jkh_53c} These are the notifications generated by the CMDB Data Manager, listed by the respective subject line of each notification email: FAILED: A CMDB Data Manager policy has failed to run : |-|-| | Trigger conditions | Evaluation of a CMDB Data Manager policy encountered an error during execution. | | Recipients | * Users with data_manager_admin role * The policy's Run as user {#cmdb-data-manager-notifications__ul_us5_bnh_53c} | | Configuration | None | [ ] {#cmdb-data-manager-notifications__table_ezk_vkh_53c} FAILED: A CMDB Data Manager task has failed : The notification email includes a link to the policy and failure details from the task close notes. |-|-| | Trigger conditions | A task's associated subflow failed during execution. | | Recipients | * Users with data_manager_admin role * The policy's Run as user {#cmdb-data-manager-notifications__ul_sj3_3nh_53c} | | Configuration | None | [ ] {#cmdb-data-manager-notifications__table_sq1_xkh_53c} ACTION REQUIRED: A CMDB Data Manager task needs review : The periodic (based on settings) email reminders contain the task number, creation date, and a link to the task. |-|-| | Trigger conditions | A task is open with no recent notifications within the configured frequency window. | | Recipients | The task's approval approvers, based on records in the Approvals \[sysapproval_approver\] table, where State=Requested. | | Configuration | Properties in the CMDB Data Manager Settings page: * cmdb.data.manager.stale.tasks.notifications.frequency * cmdb.data.manager.stale.task.life.in.days | [ ] {#cmdb-data-manager-notifications__table_zy5_xkh_53c} cmdb_data_management_task {task number} Approval Request : Sending this notification depends on whether the policy type is configured to require a review. For information about the Needs review field, see [Create a CMDB Data Manager policy](https://www.servicenow.com/docs/Vh0a7mlqb5tcuH~QZasq9Q "Create a CMDB Data Manager policy in CMDB Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB."). |-|-| | Trigger conditions | Task ready for approvals. | | Recipients | Approval group members determined by the policy configuration. | | Configuration | None | [ ] {#cmdb-data-manager-notifications__table_spm_ykh_53c} Due date is approaching for ${number} : |-|-| | Trigger conditions | An active task that has a due date, and which is assigned. Sends reminder notifications at milestone intervals before due date. | | Recipients | The assigned_to user. | | Configuration | Property in the CMDB Data Manager Settings page: sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification. | [ ] {#cmdb-data-manager-notifications__table_kn2_zkh_53c} Due date breached for ${number} : |-|-| | Trigger conditions | An open task with a due date that has passed. | | Recipients | * assigned_to user * assigned_to.manager {#cmdb-data-manager-notifications__ul_bkg_knh_53c} | | Configuration | Property in the CMDB Data Manager Settings page: sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification. | [ ] {#cmdb-data-manager-notifications__table_l1x_zkh_53c} CMDB Attestation task ${number} completed : Email notification includes a CI summary (total, attested, rejected counts), who completed the task, and when. |-|-| | Trigger conditions | User closes/submits an attestation task in the workspace. | | Recipients | Users with data_manager_admin role. | | Configuration | None | [ ] {#cmdb-data-manager-notifications__table_usn_1lh_53c} CMDB Data Manager task ${number} rejected : Email notification includes rejection reason/comments and task link. This notification applies to all policy types. |-|-| | Trigger conditions | User rejects a task during a review in the workspace. | | Recipients | * Members of group configured in system properties: sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group * Falls back to data_manager_admin role if no group is set. {#cmdb-data-manager-notifications__ul_tl5_knh_53c} | | Configuration | System property sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group. | [ ] {#cmdb-data-manager-notifications__table_xxd_blh_53c} CMDB Data Manager task {task_number} has been assigned to you/to a group you belong to : The notification email lists the newly created task with links to the task details view in CMDB Workspace or Service Graph Workspace. |-|-| | Trigger conditions | Policy execution is completed and tasks are created with assignment or reassignment. | | Recipients | Users that are assigned to this task and which belong to the assignment group. | | Configuration | None | [ ] An unassigned CMDB Data Manager task {task_number} has been created : The notification email lists the newly created task with links to the task detail view in CMDB Workspace or Service Graph Workspace. The 'Data Manager Admin' is an empty placeholder group which has data manager admin role and the user is requested to assign the task by adding the intended recipient users to this group. |-|-| | Trigger conditions | Policy execution completes and tasks are created without assignment. | | Recipients | Users in the 'Data Manager Admin' group, as specified in the base system. | | Configuration | None | [ ]