---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Notifications

# Manage notifications for CMDB Data Manager {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
The CMDB Data Manager supports several types of notifications that alert administrators, task assignees, and approvers about policy execution outcomes, task life-cycle events, and pending actions. All notifications are delivered
via email using ServiceNow® event-driven email actions.  
The following system properties control different behaviors of notifications:

* cmdb.data.manager.stale.tasks.notifications.frequency
* sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification
* sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group
* cmdb.data.manager.stale.task.life.in.days

For information about these properties, see [Components related to CMDB Data Manager](https://www.servicenow.com/docs/WfjkQxAOiSnivqzEp0oS8Q "The following scheduled jobs, tables, roles, and properties, are related to CMDB Data Manager. Some of those, are installed with CMDB Workspace and Service Graph Workspace.").

Most notifications don't require special configuration and trigger automatically when their specified conditions are met. Recipients are determined by role (such as data_manager_admin), task assignment, approval group membership, or a
configurable user group. For information about the Run policy scheduled job as, Run as, and other policy setting, see [Create a CMDB Data Manager policy](https://www.servicenow.com/docs/Vh0a7mlqb5tcuH~QZasq9Q "Create a CMDB Data Manager policy in CMDB Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB.").

## Notifications {#cmdb-data-manager-notifications__section_qtk_jkh_53c}

These are the notifications generated by the CMDB Data Manager, listed by the respective subject line of each notification email:

FAILED: A CMDB Data Manager policy has failed to run
:

    |-|-|
    | Trigger conditions | Evaluation of a CMDB Data Manager policy encountered an error during execution. |
    | Recipients | * Users with data_manager_admin role * The policy's Run as user {#cmdb-data-manager-notifications__ul_us5_bnh_53c} |
    | Configuration | None |
    [ ]

    {#cmdb-data-manager-notifications__table_ezk_vkh_53c}

FAILED: A CMDB Data Manager task has failed
:   The notification email includes a link to the policy and failure details from the task close notes.

    |-|-|
    | Trigger conditions | A task's associated subflow failed during execution. |
    | Recipients | * Users with data_manager_admin role * The policy's Run as user {#cmdb-data-manager-notifications__ul_sj3_3nh_53c} |
    | Configuration | None |
    [ ]

    {#cmdb-data-manager-notifications__table_sq1_xkh_53c}

ACTION REQUIRED: A CMDB Data Manager task needs review
:   The periodic (based on settings) email reminders contain the task number, creation date, and a link to the task.

    |-|-|
    | Trigger conditions | A task is open with no recent notifications within the configured frequency window. |
    | Recipients | The task's approval approvers, based on records in the Approvals \[sysapproval_approver\] table, where State=Requested. |
    | Configuration | Properties in the CMDB Data Manager Settings page: * cmdb.data.manager.stale.tasks.notifications.frequency * cmdb.data.manager.stale.task.life.in.days |
    [ ]

    {#cmdb-data-manager-notifications__table_zy5_xkh_53c}

cmdb_data_management_task {task number} Approval Request
:   Sending this notification depends on whether the policy type is configured to require a review. For information about the Needs review field, see [Create a CMDB Data Manager policy](https://www.servicenow.com/docs/Vh0a7mlqb5tcuH~QZasq9Q "Create a CMDB Data Manager policy in CMDB Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB.").

    |-|-|
    | Trigger conditions | Task ready for approvals. |
    | Recipients | Approval group members determined by the policy configuration. |
    | Configuration | None |
    [ ]

    {#cmdb-data-manager-notifications__table_spm_ykh_53c}

Due date is approaching for ${number}
:

    |-|-|
    | Trigger conditions | An active task that has a due date, and which is assigned. Sends reminder notifications at milestone intervals before due date. |
    | Recipients | The assigned_to user. |
    | Configuration | Property in the CMDB Data Manager Settings page: sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification. |
    [ ]

    {#cmdb-data-manager-notifications__table_kn2_zkh_53c}

Due date breached for ${number}
:

    |-|-|
    | Trigger conditions | An open task with a due date that has passed. |
    | Recipients | * assigned_to user * assigned_to.manager {#cmdb-data-manager-notifications__ul_bkg_knh_53c} |
    | Configuration | Property in the CMDB Data Manager Settings page: sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification. |
    [ ]

    {#cmdb-data-manager-notifications__table_l1x_zkh_53c}

CMDB Attestation task ${number} completed
:   Email notification includes a CI summary (total, attested, rejected counts), who completed the task, and when.

    |-|-|
    | Trigger conditions | User closes/submits an attestation task in the workspace. |
    | Recipients | Users with data_manager_admin role. |
    | Configuration | None |
    [ ]

    {#cmdb-data-manager-notifications__table_usn_1lh_53c}

CMDB Data Manager task ${number} rejected
:   Email notification includes rejection reason/comments and task link. This notification applies to all policy types.

    |-|-|
    | Trigger conditions | User rejects a task during a review in the workspace. |
    | Recipients | * Members of group configured in system properties: sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group * Falls back to data_manager_admin role if no group is set. {#cmdb-data-manager-notifications__ul_tl5_knh_53c} |
    | Configuration | System property sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group. |
    [ ]

    {#cmdb-data-manager-notifications__table_xxd_blh_53c}

CMDB Data Manager task {task_number} has been assigned to you/to a group you belong to
:   The notification email lists the newly created task with links to the task details view in CMDB Workspace or Service Graph Workspace.

    |-|-|
    | Trigger conditions | Policy execution is completed and tasks are created with assignment or reassignment. |
    | Recipients | Users that are assigned to this task and which belong to the assignment group. |
    | Configuration | None |
    [ ]

An unassigned CMDB Data Manager task {task_number} has been created
:   The notification email lists the newly created task with links to the task detail view in CMDB Workspace or Service Graph Workspace. The 'Data Manager Admin' is an empty placeholder group which has data manager admin role and the
    user is requested to assign the task by adding the intended recipient users to this group.

    |-|-|
    | Trigger conditions | Policy execution completes and tasks are created without assignment. |
    | Recipients | Users in the 'Data Manager Admin' group, as specified in the base system. |
    | Configuration | None |
    [ ]