Manage notifications for CMDB Data Manager

  • Release version: Australia
  • Updated April 1, 2026
  • 3 minutes to read

    • The CMDB Data Manager supports several types of notifications that alert administrators, task assignees, and approvers about policy execution outcomes, task life-cycle events, and pending actions. All notifications are delivered via email using ServiceNow® event-driven email actions.

    The following system properties control different behaviors of notifications:
    • cmdb.data.manager.stale.tasks.notifications.frequency
    • sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification
    • sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group
    • cmdb.data.manager.stale.task.life.in.days
    For information about these properties, see Components related to CMDB Data Manager.

    Most notifications don't require special configuration and trigger automatically when their specified conditions are met. Recipients are determined by role (such as data_manager_admin), task assignment, approval group membership, or a configurable user group. For information about the Run policy scheduled job as, Run as, and other policy setting, see Create a CMDB Data Manager policy.

    Notifications

    These are the notifications generated by the CMDB Data Manager, listed by the respective subject line of each notification email:
    FAILED: A CMDB Data Manager policy has failed to run
    Trigger conditions Evaluation of a CMDB Data Manager policy encountered an error during execution.
    Recipients
    • Users with data_manager_admin role
    • The policy's Run as user
    Configuration None
    FAILED: A CMDB Data Manager task has failed
    The notification email includes a link to the policy and failure details from the task close notes.
    Trigger conditions A task's associated subflow failed during execution.
    Recipients
    • Users with data_manager_admin role
    • The policy's Run as user
    Configuration None
    ACTION REQUIRED: A CMDB Data Manager task needs review
    The periodic (based on settings) email reminders contain the task number, creation date, and a link to the task.
    Trigger conditions A task is open with no recent notifications within the configured frequency window.
    Recipients The task's approval approvers, based on records in the Approvals [sysapproval_approver] table, where State=Requested.
    Configuration
    Properties in the CMDB Data Manager Settings page:
    • cmdb.data.manager.stale.tasks.notifications.frequency
    • cmdb.data.manager.stale.task.life.in.days
    cmdb_data_management_task {task number} Approval Request
    Sending this notification depends on whether the policy type is configured to require a review. For information about the Needs review field, see Create a CMDB Data Manager policy.
    Trigger conditions Task ready for approvals.
    Recipients Approval group members determined by the policy configuration.
    Configuration None
    Due date is approaching for ${number}
    Trigger conditions An active task that has a due date, and which is assigned. Sends reminder notifications at milestone intervals before due date.
    Recipients The assigned_to user.
    Configuration Property in the CMDB Data Manager Settings page: sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification.
    Due date breached for ${number}
    Trigger conditions An open task with a due date that has passed.
    Recipients
    • assigned_to user
    • assigned_to.manager
    Configuration Property in the CMDB Data Manager Settings page: sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification.
    CMDB Attestation task ${number} completed
    Email notification includes a CI summary (total, attested, rejected counts), who completed the task, and when.
    Trigger conditions User closes/submits an attestation task in the workspace.
    Recipients Users with data_manager_admin role.
    Configuration None
    CMDB Data Manager task ${number} rejected
    Email notification includes rejection reason/comments and task link. This notification applies to all policy types.
    Trigger conditions User rejects a task during a review in the workspace.
    Recipients
    • Members of group configured in system properties: sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group
    • Falls back to data_manager_admin role if no group is set.
    Configuration System property sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group.
    CMDB Data Manager task {task_number} has been assigned to you/to a group you belong to
    The notification email lists the newly created task with links to the task details view in CMDB Workspace or Service Graph Workspace.
    Trigger conditions Policy execution is completed and tasks are created with assignment or reassignment.
    Recipients Users that are assigned to this task and which belong to the assignment group.
    Configuration None
    An unassigned CMDB Data Manager task {task_number} has been created
    The notification email lists the newly created task with links to the task detail view in CMDB Workspace or Service Graph Workspace. The 'Data Manager Admin' is an empty placeholder group which has data manager admin role and the user is requested to assign the task by adding the intended recipient users to this group.
    Trigger conditions Policy execution completes and tasks are created without assignment.
    Recipients Users in the 'Data Manager Admin' group, as specified in the base system.
    Configuration None