Analyzing data integrations for improving Data Foundations

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Analyzing data integrations for improving Data Foundations

    This feature helps ServiceNow customers enhance their Data Foundations by analyzing existing and suggested data integrations that populate the Configuration Management Database (CMDB). Using the Data integrations tab within the CMDB success advisor for Data Foundations, customers can assess the effectiveness of their current data sources—including Discovery patterns and Service Graph Connectors—and identify opportunities to improve coverage for their principal configuration item (CI) classes.

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    Accessing Data Integrations

    To access integration details, navigate to the CMDB success advisor landing page, select View insights on the Data Foundations card, and then choose the Data integrations tab. Note that the CMDB success advisor for Data Foundations dashboard is available only after setup is complete. Required roles include sncmdbadmin for accessing the advisor and cmdbinstadmin for managing Service Graph Connector connections.

    Key Features

    • Integration overview: Displays counts of active Discovery patterns and installed Service Graph Connectors contributing CI data to principal classes in the CMDB.
    • Status indicators: Show the activation status of Discovery patterns and the installation and connection status of Service Graph Connectors.
    • Attribute coverage insights: Allows review of which CI attributes each integration source populates, helping to evaluate data quality.
    • Access integration details: Enables configuration of integrations to improve attribute coverage.
    • Suggested integrations: Lists recommended but not yet installed integrations based on the advisor scope to enhance data coverage.

    Use Cases

    • Identify inactive Discovery patterns that could populate CI attributes.
    • Detect Service Graph Connectors with high attribute coverage for principal classes.
    • Find installed integrations lacking active connections to optimize data sources.
    • Evaluate integrations populating ownership, relationship, and infrastructure attributes to maintain CMDB accuracy.
    • Prioritize which integrations to improve to maximize data quality across principal classes.

    Benefits for ServiceNow Customers

    By leveraging these analysis and insight capabilities, customers can systematically improve their CMDB data quality and coverage, leading to more accurate infrastructure and service management. This supports better decision-making and operational efficiency by ensuring the CMDB reflects a comprehensive and current view of configuration items.

    Improve Data Foundations coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.

    Use the Data integrations tab in the CMDB success advisor for Data Foundations to assess the effectiveness of your current data integration sources in the Configuration Management Database (CMDB) and identify opportunities to improve coverage across your principal classes. The Data integrations tab provides a breakdown of active Discovery patterns and installed Service Graph Connectors, including how many key configuration item (CI) attributes each integration source is populating.

    Access data integrations

    Navigate to the CMDB success advisor landing page, and on the Data Foundations card, select View insights. Select the Data integrations tab to access integration-related details. For more information, see Access CMDB success advisor.

    Note:
    The CMDB success advisor for Data Foundations dashboard is available only after the setup process is complete. For more information, see CMDB success advisor for Data Foundations setup.

    Required roles

    Table 1. Roles required for accessing data integration sources in the CMDB success advisor for Data Foundations
    Role Description
    sn_cmdb_admin Required to access the CMDB success advisor.
    cmdb_inst_admin Required to manage Service Graph Connector connections in SGC Central.

    Use cases

    For examples of how different people in your organization would use this feature, see these use cases.

    User Feature use
    CMDB administrator
    • Identify an inactive Discovery pattern that can populate attribute data for your principal classes
    • Identify Service Graph Connectors that cover your principal classes with the highest attribute coverage
    • Detect integration sources that are installed but have no active connections
    • Evaluate which integrations populate ownership, relationship, and infrastructure attributes for CMDB data accuracy
    • Prioritize which integrations to improve to maximize data quality across principal classes

    Data integration features

    Table 2. Feature description
    Feature Description
    Integration overview Displays the count of all Discovery patterns and Service Graph Connectors contributing CI data to your principal classes in the CMDB.
    Status indicators Check whether Discovery patterns are active and Service Graph Connectors are installed with active connections. For more information, see Reviewing data integrations for Data Foundations.
    Attribute coverage insights Select the Attribute coverage link next to the integration to review which CI attributes it populates for your principal classes. For more information, see Evaluate Data Foundations data integration coverage.
    Access integration details Configure integrations to improve attribute coverage. For more information, see Evaluate Data Foundations data integration coverage.
    Suggested integrations Displays integrations that are recommended but not yet installed, based on the selected advisor scope. For more information, see View suggested integrations for the Data Foundations advisor.