---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Workspace card states

# Product highlight card states in CMDB Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Each of the three ServiceNow® CMDB success advisor cards in CMDB Workspace shows different content depending on setup and entitlement status.
In the Home view of CMDB Workspace, the Product highlights section shows a separate card for three products. The products are Data Foundations (DF), Hardware Asset Management (HAM), and Software Asset Management (SAM). Each card includes a Remediate action.

* If the advisor scope for the product is already configured, Remediate opens the advisor dashboard for that product.
* If the advisor scope for the product isn't configured yet, Remediate opens the CMDB success advisor landing page and starts the setup for that product.

A card may also show an Auto-setup tag. For more information, see [Automatic dashboard setup for Data Foundations in CMDB success advisor](https://www.servicenow.com/docs/hB_8NkakZaB2g0R6XUybPQ "CMDB success advisor can automatically configure the Data Foundations advisor dashboard on installation or upgrade, giving you immediate access to pre-configured CMDB health insights without manual setup.").

## Card content by state {#cmdb-sa-workspace-card-states__section_workspace_card_states}

The content and timestamp shown on a product card depend on setup status, entitlement, and whether an AI-generated summary is available for that product.
{#cmdb-sa-workspace-card-states__table_workspace_card_states__entry__3}

| State | What the card shows | Timestamp |
|-|-|-|
| Advisor scope configured, AI-generated summary available | An AI-generated caption that summarizes the most significant data quality issue for the product. | Shown. Displays the date and time of the last data collection. |
| Advisor scope configured, AI-generated summary not available | A static caption indicating that an AI-generated summary isn't available yet. | Not shown. |
| Advisor scope not configured, product entitled | A static caption prompting you to set up the advisor for that product. | Not shown. |
| Advisor scope not configured, product not entitled | The card doesn't appear in the Product highlights section. | Not applicable. |
[ ]

{#cmdb-sa-workspace-card-states__table_workspace_card_states}  
Note:  
The AI-generated summary is available for Data Foundations and HAM only. The SAM card always shows the static caption for an unavailable summary, even after the SAM advisor scope is configured.