---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# CMDB success advisor

# CMDB success advisor {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
CMDB success advisor is a scoped application that drives business outcomes for targeted business products, including Data Foundations, Hardware Asset Management, and Software Asset Management (SAM), by improving Configuration Management Database (CMDB) data quality. Use a specialized advisor to resolve data quality issues through guided remediation and identify which data integrations are keeping your CMDB accurate and complete.

## Get started {#cmdb-sa__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about the benefits of CMDB success advisor.](https://www.servicenow.com/docs/JiIaj~GJkYefIfMAJw7x1A "Learn about CMDB success advisor and review the benefits it can provide for different users in your organization.") | [ConfigurePlan and configure your implementation.](https://www.servicenow.com/docs/_VWYSN_mcHgsidK0RX431g "Complete the configuration tasks to start using the CMDB success advisor.") |
| [UseTarget business outcomes.](https://www.servicenow.com/docs/33_gl2HTDoCc38e4zucbOg "CMDB success advisor helps improve CMDB data quality by aligning data quality efforts with specific business outcomes. Identify the areas most relevant to your organization and start with the outcomes to achieve.") | [ReferenceGet details about installed components.](https://www.servicenow.com/docs/Zwri1_PzT5Spw2dXVkphdw "Reference topics provide additional information about CMDB success advisor components, configuration reviews, and data integration checklists.") |
[ ]

{#cmdb-sa__table_ond_xs3_ybc}

## Troubleshoot and get help {#cmdb-sa__cf-app-landing-get-help}

* [Ask questions and explore other resources for CMDB success advisor in the ServiceNow Community](https://www.servicenow.com/community/data-foundations/ct-p/data-foundations)
* [Asset and CI mapping guideline](https://downloads.docs.servicenow.com/resource/enus/infocard/predefined-asset-ci-state.pdf)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#cmdb-sa__ul_tnd_xs3_ybc}