---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Home view in CMDB Workspace

# Home view in CMDB Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Home view in CMDB Workspace

The Home view is the default landing page in CMDB Workspace designed to provide ServiceNow customers with a centralized dashboard of key Configuration Management Database (CMDB) activities.
It highlights important tasks, counts of new Configuration Items (CIs), CMDB Health metrics, and various insightful charts.
It also provides quick access links to essential CMDB tools, enabling efficient management and monitoring of CMDB data.
Show full answer Show less  
Access to the Home view requires roles such as **sncmdbadmin** , **sncmdbeditor** , or **sncmdbuser** . Users navigate to this view via *Workspaces \> CMDB Workspace \> Home*.

## Key Features

* **CMDB Success Advisor:** Helps establish trust in CMDB data to drive business outcomes in IT workflows.
* **Explore \& Search CMDB:** Provides AI-enabled search capabilities for efficient data exploration.
* **Data Owner View:** Centralized health status, activities, and authorized actions for data owners or managers.
* **Insight View:** Dashboards displaying aggregated counts, states, and health metrics for CMDB Health, Service Instances, and CMDB 360.
* **Dynamic Identification and Reconciliation Engine (IRE):** Automates reconciliation rules to improve CI compression and deduplication.
* **ServiceNow Otto® for CMDB:** Provides access to AI skills, agents, and workflows tailored for CMDB management.

## CI Overview and Management

The Home view includes several tabs summarizing CIs:

* **CI Summary Tab:** Displays a bar chart of all CIs grouped by up to 20 related CMDB groups. Users can drill down from groups to classes, then to individual CI forms showing timelines, health, and key attributes. Custom class groups can be added through encoded queries and scheduled jobs.
* **My CIs Tab:** Shows CIs managed by groups the user belongs to, grouped by common class categories like Applications and Servers. Visibility of this tab can be toggled via a system property.

For environments with extremely large CI counts, simpler queries can be enabled to improve performance at the cost of completeness, focusing on Common Service Data Model (CSDM) attributes.

## Cloud vs Non-cloud Resources Charts

This feature provides comparative charts on resources hosted on cloud services versus non-cloud environments, broken down by key CI classes such as applications, databases, and datacenters.

Key requirements for these charts to display meaningful data include the existence of specific CMDB tables and records representing cloud datacenters and cloud service accounts.

Available charts include:

* **CI Classes Bar Chart:** Shows pairs of CI classes and storage types (cloud or non-cloud), updated by scheduled jobs running every 24 hours. Users can drill down to detailed CI lists per classification.
* **CI Classes by Cloud Providers Pie Chart:** Offers granular breakdowns of cloud-hosted CIs by provider, with drill-down capability to individual CIs.
* **Application Services Pie Chart:** Classifies application services as Cloud, Non-cloud, Hybrid, or Unknown based on the cloud status of their constituent CIs, with drill-down to Dependency Views.

Scheduled jobs that generate these charts have built-in limits to avoid excessive resource consumption and can be managed or resumed as needed.

## Task and Health Management

* **My Work:** Displays all open and overdue CMDB Data Manager tasks assigned to the user or their groups, enabling efficient task review and processing.
* **CMDB Health:** Shows key performance indicator (KPI) health scores for CIs, with direct navigation to CMDB Health dashboards for deeper analysis. Roles and permissions apply for access and configuration.

## Quick Access Links

The Home view includes a customizable list of quick links to essential CMDB tools and dashboards, such as:

* Dependency Views -- visualize CI infrastructure and relationships.
* Query Builder -- create complex queries across CMDB classes.
* Data Manager -- manage data policies and associated tasks.
* CI Class List -- list CIs grouped by common classes.
* Unified Map -- graphical representation of CI hierarchies and relationships with related incident/change access.
* CMDB Health and Relationship Health Dashboards -- monitor health KPIs and relationship metrics.
* Create CI -- add new CIs following IRE processes to ensure data accuracy.
* Data Certification and CMDB Coverage Dashboards -- track certification tasks and discovery completeness.

Access to these tools depends on user roles, ensuring secure and appropriate visibility.  
Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides
several links with immediate access to key CMDB tools.

## Access {#cmdb-workspace-home-view__section_ycz_fwf_3cc}

Role requirements: sn_cmdb_admin (CMDB Admin), sn_cmdb_editor (CMDB Editor), or sn_cmdb_user (CMDB User).

To access the Home view, navigate to WorkspacesCMDB Workspace and then select Home in the CMDB Workspace menu bar.

## Product highlights {#cmdb-workspace-home-view__section_product_highlights}

CMDB success advisor
:   Drive business outcomes by establishing trust in CMDB data across your targeted IT workflows.

Explore \& Search CMDB
:   Explore and Search data in CMDB using a new and improved AI-enabled search.

Data Owner View
:   Use a central location to view health, related activity, and access authorized actions for all the data that you own or manage.

Insight View
:   View insightful dashboards that show aggregated counts, state, and health for key features such as CMDB Health, Service Instances, and CMDB 360.

Dynamic IRE
:   Use dynamic IRE to eliminate the need to create and manage custom static IRE rules, improve CI compression rate, and reduce dedeuplication.

## ServiceNow Otto® for CMDB {#cmdb-workspace-home-view__section_vrq_cp5_5cc}

Select the ServiceNow Otto® icon to access ServiceNow Otto® for CMDB skills, agents, and agentic workflows.

For more information, see [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/5pjyAN79W_61Qc5rYdwQGw "Use ServiceNow Otto for Configuration Management Database (CMDB) to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, and several other processes.").

## CI overview {#cmdb-workspace-home-view__section_hkk_2ln_x5b}

The following tabs provide summaries about CIs:

CI Summary

:   Accessible to: CMDB Admin, CMDB Editor, CMDB User (without tabs).

    A chart of all CIs in the CMDB, grouped by up to 20 CMDB groups. The CMDB groups in the chart are specified as groups of closely-related classes. On this chart, you can:

    * Select a bar to drill down to the classes in the group and their CIs.
    * Drill down a CI to show the CI form with a timeline, health overview, and several types of attributes such as key and discovery attributes.
    * Drill down a class to access the Create CI experience to create a new CI in the selected class. For more information about the Create CI experience which applies Identification and Reconciliation Engine (IRE) processes, see [Create a CI manually in CMDB Workspace](https://www.servicenow.com/docs/IttKw64XrDCzwtiz1jxWog "Create a new CI in CMDB Workspace, while applying Identification and Reconciliation Engine (IRE) processes and other requirements for the CI's class. IRE identification rules enforce the new CI to be unique and to comply with other class requirements.").
    * Add custom class groups by creating [CMDB groups](https://www.servicenow.com/docs/QCsUKjt2xi_MTBGn4D8oFg#cmdb-groups "A CMDB group is a collection of CIs that lets you apply CI actions collectively to all the CIs that are members in the group.") with the following settings:
      * Group type is set to 'CMDB Workspace'.
      * Populated by encoded queries.

      {#cmdb-workspace-home-view__ul_ikk_2ln_x5b}Such custom class groups will appear after the next time that the CMDB Workspace -- Group and Encoded Query Counts scheduled jobs run and update the CMDB Workspace.
    {#cmdb-workspace-home-view__ul_llq_3wn_52c}  
    Note:  
    In systems with a very large number of CIs, for example a billion or more CIs, the set of queries that populate the CI Overview widget might run for an unreasonable length of time. In that case, you can choose to switch the
    default queries with a set of simpler queries that can handle such load and properly load the CI Overview widget. However, the results yielded from the simpler queries aren't as complete or accurate as the results of the
    original queries. A fundamental difference between the original and the simpler queries is that the simpler queries use only [Common Service Data Model (CSDM)](https://www.servicenow.com/docs/qF35gAs1osIHrxfO~viYlQ "The CSDM is the data model that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB help to promote that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.") attributes for CI status (such as life_cycle_stage), while the default queries also use the legacy
    operational_status and status attributes. In an environment that hasn't migrated to CSDM, the simple queries yield fewer results.

    You can examine (read access only) the simple query in the Simple Condition column in the cmdb_group_contains_encoded_query table.

    To use the simpler set of queries, set the sn_cmdb_ws.ci_overview.enable_simple_condition system property to true (false by default).

My CIs

:   Accessible to: CMDB Admin, CMDB Editor.

    A chart of Cls with Managed By Group being one of the groups you are a part of. CIs are grouped by up to 20 common class categories such as Applications, Devices,
    and Servers. If there are more than 20 classes to show, then all remaining classes are lumped into one additional bar on the chart.

    Select a class bar to drill down into the CIs for the class. Then drill down to the CI form with a timeline, health overview, and several types of attributes such as key and discovery attributes.

    Use the [sn_cmdb_ws.ci_overview.managed_by_me.enabled​](https://www.servicenow.com/docs/U9g9KwgU_3cZoJqio2pqOg "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs.") property to show or hide this chart.

Cloud vs Non-cloud resources

:   Charts showing counts and details for resources that are hosted on various cloud services versus those resources that aren't, with breakdown by key CI classes such as applications, databases, and datacenters. Resources can be
    deployed on cloud services such as the Microsoft Azure Cloud, or on the local instance or other non-cloud solutions. For some ongoing operations in the organization, it might be necessary to have those details that can be difficult to obtain.

    The following conditions must be met for the Cloud vs Non-cloud resources charts to appear and to show meaningful data:

    * The table Cloud Service Accounts \[cmdb_ci_cloud_service_account\] must exist.
    * The Logical Datacenter \[cmdb_ci_logical_datacenter\] table must contain at least one record for a cloud datacenter.
    * The Datacenter Types \[sn_cmdb_ws_datacenter_type\] table must contain at least one record for a datacenter that is classified as cloud storage in the organization. In the base system, this table is pre-populated with
      several records for common cloud services such as the Azure Datacenter \[cmdb_ci_azure_datacenter\] class. The chart calculates and shows data only for cloud services for which there's a record in the Datacenter Types
      \[sn_cmdb_ws_datacenter_type\] table.

      For details about adding datacenters in your organization, with the cloud or non-cloud classification, see [Configure datacenters for Cloud vs Non-cloud resources in CMDB Workspace](https://www.servicenow.com/docs/BMs4gBxJQqoCI_LkeqcHJA "The Cloud vs Non-cloud resources chart in CMDB Workspace determines which CIs and application services are stored on a cloud and which aren't in the organization. In addition to base system classifications, you can add cloud versus non-cloud classifications that reflect specific datacenter deployments in the organization.").
    {#cmdb-workspace-home-view__ul_znp_qfz_5xb}  
    The following cloud vs Non-cloud charts are available:

    * CI classes bar chart:Each bar in the CI classes chart represents a pair of a CI class and a storage type (cloud, non-cloud), such as the bar for Applications/Cloud. For each bar, there's a scheduled job that runs
      every 24 hours to collect and calculate the data for the bar. The running time depends on the amount and complexity of the data that a job collects, which can be different for each scheduled job. Also, the schedules of
      the jobs are staggered so that they don't all run at the same time and exhaust resources. For details about the class-specific criteria used for the chart calculations, see [Class criteria in Cloud vs Non-cloud resources chart in CMDB Workspace](https://www.servicenow.com/docs/m16Yiw1HZGYp2_rAUqjI5Q "The Cloud vs Non-cloud resources chart provides counts for several key classes. The chart uses different classes and relationship criteria for each class to determine which resources count as cloud and which count as non-cloud.").

      If there's a CI class/type pair that isn't important in the organization, you can exclude that pair from the CI classes chart. For more details, see [Configure classes for Cloud vs Non-cloud resources in CMDB Workspace](https://www.servicenow.com/docs/F60hUA2343D6bxeIPzBuhQ "Include or exclude pairs of CI Class/Type in the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.").  
      On the CI classes chart, you can:
      * Select a bar to open the Cloud vs Non-cloud resources pane. Then, select either of the following tabs to drill down into further details for the bar:

        Cloud vs Non-cloud CIs
        :   Shows a bar chart for CIs stored on a cloud service and those CIs that aren't, per CI class. For each CI class, select the cloud or the non-cloud bar to show the CIs that are associated with the selected
            bar, in a list view. You can then select a CI to see its details.

        CI Classes by Cloud Providers
        :   Pie charts per CI class with more granular details for those CIs that are hosted on cloud providers. Pie slices have randomly-selected colors, and they show a breakdown by cloud providers for various CI
            classes. For each pie, select a slice to show the CIs that are associated with the pie slice, in a list view. You can then select a CI to see its details.
      * Select Latest updates to see updated status for the scheduled jobs that produce the data for the chart. Status is color-coded to indicate whether the job has completed successfully (green),
        or failed to complete (red).

      {#cmdb-workspace-home-view__ul_a4p_qfz_5xb}
    * Application Services pie chart:  
      The Application Services pie chart uses the Service Configuration Item Associations \[svc_ci_assoc\] table and checks the cloud/non-cloud status of application service CIs in the CI classes chart. Application services in the Application Services pie chart are classified as follows:
      * Cloud: All of the CIs in the application service have been determined to be hosted on a cloud service.
      * Non-cloud: All of the CIs in the application service have been determined not to be hosted on a cloud service.
      * Hybrid: The application service contains a mixture of CIs where some are hosted and some aren't hosted on cloud services.
      * Unknown: The cloud/non-cloud classification couldn't be determined because some of the application service CIs aren't classified as cloud or non-cloud CIs.

      {#cmdb-workspace-home-view__ul_b4p_qfz_5xb}  
      Note:  
      Because classification of Application Services depends on the classification of CIs in the CI classes chart, there might be some discrepancy between the two charts. This can occur if an application service CI changed its cloud/non-cloud status, and the Application Services chart hasn't refreshed yet to reflect that change.

      Select the Application Services chart to access the list views of the associated
      application services, grouped by cloud/non-cloud classifications. From those list views, you can drill down to the [Dependency Views](https://www.servicenow.com/docs/TWbA4SUeYVdolc1CbfRa1g "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.") map for application services.
    {#cmdb-workspace-home-view__ul_e52_kgz_5xb}

    The scheduled jobs associated with the charts are set up with several hard-coded limits that if exceeded, result in failure conditions that are reflected in the job status. Timing out is set to two hours and the maximum
    number of records to collect is set to 500,000. If a job exceeds any of those limits, it's automatically stopped.  
    A scheduled job that can't complete for 3 (default) consecutive days is automatically disabled for future runs. You can manage the disabling of scheduled jobs, in the following ways:

    * Modify the default number of consecutive days that are counted by adding the sn_cmdb_ws.insight.category.disable_after_failure system property to the System Properties \[sys_properties\] table and then setting its value. For more details, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
    * [Resume a disabled scheduled job](https://www.servicenow.com/docs/RZU_MOpIT6oHWIl0GrGLqw "Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.").
{#cmdb-workspace-home-view__ul_c4p_qfz_5xb}  
{#cmdb-workspace-home-view__table_jkk_2ln_x5b__entry__2}

| UI activity | Additional requirements |
|-|-|
| * Mapped Application Service view * Application Service * Dynamic CI Group * Tag Based Service {#cmdb-workspace-home-view__ul_kkk_2ln_x5b} | app_service_user role |
[ ]

{#cmdb-workspace-home-view__table_jkk_2ln_x5b}

## My work {#cmdb-workspace-home-view__section_xbx_n5w_v5b}

Accessible to: CMDB Admin, CMDB Editor, CMDB User.

All open tasks from [CMDB Data Manager](https://www.servicenow.com/docs/5DJ9Cy6as_Q3B1H9oQSZ6Q "CMDB Data Manager is a policy-driven framework for bulk management of CI life-cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world.") that are assigned to you, or to an assigned group in the Managed by Group attribute which you are a member of. For CMDB Admins, also tasks
that aren't assigned to anyone so that CMDB Admins can assign those unassigned tasks. Tasks can be, for example, attestation tasks and life cycle-related tasks.

Select Open tasks and Overdue tasks to review and process the tasks.

## CMDB Health {#cmdb-workspace-home-view__section_svd_gfk_5qb}

Accessible to: CMDB Admin, CMDB Editor, CMDB User.

KPIs health scores calculated by CMDB Health for CIs. Select a percentage number for a KPI to navigate to the KPIs tile on the CMDB Health Dashboard.

For more information, see [CMDB Health](https://www.servicenow.com/docs/jJ95UpoHqvSv3XaWYcWnGw "A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation."), [CMDB Health KPIs and metrics](https://www.servicenow.com/docs/zXOtZHwL2V7brE_jVA6MrA "CMDB Health calculates an aggregated score for three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics.").  
{#cmdb-workspace-home-view__table_plv_b34_mrb__entry__2}

| UI activity | Additional requirements |
|-|-|
| CMDB Health | asset, sn_cmdb_editor, or itil role [Configuring CMDB Health](https://www.servicenow.com/docs/B3gXnICspF0PDA8E8BGNGg "Data collection for CMDB Health is highly configurable to reflect data health requirements and standards in your organization. Most importantly, the CMDB Health Dashboard jobs are disabled by default and health data isn't collected until you enable those jobs.") |
[ ]

{#cmdb-workspace-home-view__table_plv_b34_mrb}

## Quick links {#cmdb-workspace-home-view__section_h5g_jdk_5qb}

A list of links to key CMDB dashboards and tools. You can [add a link](https://www.servicenow.com/docs/ipelI7beS7ioLAsK8Lf1rw "For an immediate access to tools or data that you need, add your own quick link to the Home view of CMDB Workspace.") to the list of quick links that are available to you.  
* [Dependency Views](https://www.servicenow.com/docs/TWbA4SUeYVdolc1CbfRa1g "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services."): Provides a graphic infrastructure view for a CI and any application or business services that it's part of and that it supports.
* [Query Builder](https://www.servicenow.com/docs/pNYadMN5OKoeJrSbWSbAnA "The CMDB Query Builder enables you to build complex infrastructure and service queries that span multiple CMDB classes, non-CMDB tables, and that involve many CIs that are connected by different relationships."): Easily build complex infrastructure and service queries, that span multiple CMDB classes, non-CMDB tables, and that can involve many CIs that are connected by different relationships.
* [Data Manager](https://www.servicenow.com/docs/5DJ9Cy6as_Q3B1H9oQSZ6Q "CMDB Data Manager is a policy-driven framework for bulk management of CI life-cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world."): Centrally create, edit, review, publish, and track Data Manager policies and the tasks generated by the policies.
* CI Class List: List view of CMDB CIs grouped by common classes.
* [Unified Map](https://www.servicenow.com/docs/FnwUemzGm30iuYx05w6NiA "The Unified Map feature displays a graphical hierarchical map of the CMDB — CIs and the connections between them. Unified Map combines some of the capabilities of Dependency Views and of Service Mapping into a single map experience."): Graphical map showing the hierarchy of CIs and the relationships between them, and application services. Directly from the map, you can access attributes of CIs and relationships, and related items such as changes, incidents, and problems for a CI.
* [CMDB Health Dashboard](https://www.servicenow.com/docs/iJ~8SfnUVSPR_u4MQ4NwQA "The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health."): View CMDB Health reports and configure the CMDB health KPIs and metrics that CIs are evaluated by in CMDB Health dashboards.
* [Relationship Health Dashboard](https://www.servicenow.com/docs/CodB2tqu7oKyaM1DLhGWXQ "View health scores for relationship health such as orphan, stale, and duplicate relationships, in the Relationship Health Dashboard."): View the Relationship Health Dashboard with CMDB Health scores for CI relationship.
* [Create CI](https://www.servicenow.com/docs/IttKw64XrDCzwtiz1jxWog "Create a new CI in CMDB Workspace, while applying Identification and Reconciliation Engine (IRE) processes and other requirements for the CI's class. IRE identification rules enforce the new CI to be unique and to comply with other class requirements."): Create a new CI while enforcing Identification and Reconciliation Engine (IRE) processes and other requirements that result in a valid and unique CI.
* [Data Certification Dashboard](https://www.servicenow.com/docs/R1OoaGbYO1kgXeO5kdYq0w "Use the Data Certification Dashboard in CMDB Workspace as a central location to manage Data Certification instances and tasks, and to see counts, progress, state, and analytical insights. You can drill down past due certification tasks to examine and to reassign them, for example, so that they can be completed by an appropriate user."): View Data Certification instances, tasks and status such as past due certification tasks. Drill down to specific tasks to reassign them for faster resolution.
* [CMDB Coverage Dashboard](https://www.servicenow.com/docs/rQshQwVETnmVXRiztbzIcg "The ServiceNow CMDB Coverage application enables you to assess and improve the quality of the Configuration Management Database (CMDB). Improved CMDB coverage provides organizations with better visibility into their network coverage, reliable asset data, and stronger IT operational control.​"): Show details of CMDB discovery completeness by correlating IP addresses from IPAM systems with discovered configuration items (CIs).
{#cmdb-workspace-home-view__ul_gzc_b3n_ypb}  
{#cmdb-workspace-home-view__table_wks_yz3_krb__entry__3}

| UI activity | Accessibility | Additional requirements |
|-|-|-|
| Dependency View | CMDB Admin, CMDB Editor, CMDB User | dependency_views role |
| Query Builder | CMDB Admin, CMDB Editor, CMDB User | cmdb_query_builder_read role |
| Data Manager | CMDB Admin |   |
| Add or edit a custom quick link | CMDB Admin, CMDB Editor, CMDB User |   |
[ ]

{#cmdb-workspace-home-view__table_wks_yz3_krb}
* **[Cloud vs Non-cloud resources chart](https://www.servicenow.com/docs/4mYhfyN4Sf~vR5ux8mh74Q)**   
  The Cloud vs Non-cloud resources chart appears on the Home view in CMDB Workspace.

*[\>]: and then