---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# CMDB 360 experience in a workspace

# CMDB 360 experience in CMDB Workspace and in Service Graph Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB 360 experience in CMDB Workspace and in Service Graph Workspace

The CMDB 360 experience, available in both CMDB Workspace and Service Graph Workspace, offers comprehensive data aggregation and analysis for your Configuration Management Database (CMDB).
It helps you monitor discovery source activities, identify potential issues, and explore CMDB data through customizable queries, reports, and schedules.
This centralized view enables proactive management of your CMDB data quality and discovery source performance.
Show full answer Show less  

## Access and Roles

To use CMDB 360, users need the **sncmdbuser** role or equivalent, and the CMDB 360 feature must be enabled and configured. Access is via:

* **Service Graph Workspace:** Navigate to Workspaces \> Service Graph Workspace, then select Insights \> CMDB 360.
* **CMDB Workspace:** Navigate to Workspaces \> CMDB Workspace, then select CMDB 360 from the menu bar.

## Potential Issues Insights

* **CIs not reported by discovery sources:** Identifies configuration items (CIs) where one or more discovery sources have stopped reporting within a specified timeframe, helping you detect gaps in data collection.
* **Data mismatch:** Highlights CIs with conflicting attribute values reported by different discovery sources, aiding in diagnosing data inconsistencies and refining reconciliation rules. The Multisource Data Preview page provides detailed attribute-level comparisons.

## Saved Queries and Reporting

The CMDB 360 interface allows you to create, edit, and run up to 20 saved queries directly from the dashboard. Query types include:

* **Get Records:** Explore CMDB 360 data based on specific criteria.
* **Find Gap:** Analyze gaps between discovery sources reporting on the same CIs.
* **Compare Attribute Values:** Identify differences in attribute values across discovery sources or the CMDB.

You can also schedule these queries to generate recurring reports, integrating CMDB 360 insights with ServiceNow's reporting capabilities for continuous monitoring.

## Discovery Sources Analytics

The Discovery Sources tile provides aggregated metrics and coverage information:

* **Number of discovery sources:** Total count of discovery sources reporting CMDB 360 data.
* **Total CMDB 360 records:** Count of raw records stored per discovery source and CI attribute.
* **Reconciled CIs:** Number of unique CIs after data reconciliation from all sources.
* **Coverage charts:** Breakdowns of CIs reported by single or multiple discovery sources, with filtering options for CMDB-only data, principal classes, and inclusion of non-CMDB tables where supported.

## Configuration and Performance Considerations

Several dashboard settings and system properties control data scope and performance:

* **Coverage settings:** Determine which classes and data types are included in coverage charts and drill-down views.
* **System properties:** Control inclusion of CMDB and non-CMDB data and class thresholds for performance optimization.
* **Skipped classes:** Classes exceeding data thresholds can be excluded from coverage calculations to maintain performance; overrides are possible via configuration.

Understanding and configuring these settings ensures accurate reporting and optimal performance of CMDB 360 analytics.  
The CMDB 360 view in CMDB Workspace and in Service Graph Workspace provides aggregations and analysis of CMDB 360 data which you can use to track activities and identify Potential issues of discovery sources. You can also create
different types of your own queries and associated schedules and reports to explore CMDB data.

Use the CMDB 360 view in [CMDB Workspace](https://www.servicenow.com/docs/4UDeOF7HaPGbX5PDY1l~Rg "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.") or the CMDB 360 insights page in , to access all of the CMDB 360 capabilities. For information about all CMDB 360 dashboard settings, see [Configure the CMDB 360 dashboard in CMDB Workspace](https://www.servicenow.com/docs/vhIwWr7fDMpKjLFvieApRQ "Configure CMDB 360 settings to determine how your CMDB 360 data is analyzed and aggregated. These settings affect the data that appears on the cards and the records shown when you drill down on those cards in the CMDB 360 dashboard in CMDB Workspace.").
Note:  
Most cards on the CMDB 360 dashboard support non-CMDB tables in their aggregation, or can be configured to provide support. However, the CIs not reported by discovery sources card, for example, doesn't apply to non-CMDB tables. Creating queries for non-CMDB tables is also supported. For information about support for non-CMDB tables, see [IRE support for non-CMDB tables](https://www.servicenow.com/docs/OpZo_hrWBt33DNrx6ZoFsQ "Apply Identification and Reconciliation Engine (IRE) processes to supported non-CMDB tables to ensure data integrity and health of those tables.").

## Access {#cmdb360-exp-cmdb-workspace__section_zw4_3y2_lwb}

Requirements:

* Role required: sn_cmdb_user (CMDB user) or any role containing sn_cmdb_user
* Additional requirement: [Enable and configure CMDB 360](https://www.servicenow.com/docs/e7rfhxjWpf95Qna3XD7Gog#multisource-cmdb__section_enable_multisource_CMDB)
{#cmdb360-exp-cmdb-workspace__ul_ax4_3y2_lwb}  
To access the CMDB 360 experience:

* In Service Graph Workspace: Navigate to WorkspacesService Graph Workspace. Then, in the navigation panel, select the Insights icon and in the Insights page navigation panel, select CMDB 360.
* In CMDB Workspace: Navigate to WorkspacesCMDB Workspace, and then in the CMDB Workspace menu bar, select CMDB 360.
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## Potential issues {#cmdb360-exp-cmdb-workspace__section_dx4_3y2_lwb}

Cards on the Potential issues tile show details about CIs with discovery sources that are incorrectly reporting on the CIs.  

CIs not reported by discovery sources
:   Lists CIs that are discovered by multiple discovery sources, but one or more of the discovery sources has stopped reporting within a specified number of days. The [Number of days since CIs were last discovered by a discovery source](https://www.servicenow.com/docs/vhIwWr7fDMpKjLFvieApRQ#workspc-mltsrc-configure__substeps_my2_p3z_dvb) dashboard setting is used in the card's aggregation.

    Drill down on this card to see a list
    view of the CIs for the card and the specific discovery source per CI that is no longer reporting.

    Example: You configure 7 days for the setting. A Linux server CI named backup-linux.sea.com is reported by these discovery sources within the specified number of days:

    * ServiceNow - today.
    * ServiceWatch - 4 days ago.
    * AgentClientCollector - 8 days ago.
    {#cmdb360-exp-cmdb-workspace__ul_ex4_3y2_lwb}

    In this scenario, the CI shows on the CIs not reported by discovery sources card, since AgentClientCollector reported over seven days ago.

Data mismatch

:   Lists CIs for which different discovery sources are reporting different values. Attributes are considered mismatched when different discovery sources report different values for the attribute. CIs that appear when you drill down on this card can reveal issues with the individual CI, or your reconciliation rules.The specific records that appear in the drilled-down list view, depend on the [Data mismatch](https://www.servicenow.com/docs/vhIwWr7fDMpKjLFvieApRQ#workspc-mltsrc-configure__substeps_my2_p3z_dvb) dashboard settings.

    In the Data mismatch records list view, select an item in a Source column to access the Multisource Data Preview page with details about all discovery sources with values for the attribute. On the Multisource Data Preview page you can use the Search Attributes box to search for specific attributes and also choose one of the following options:

    * All attributes: Shows all attributes of the selected class, regardless of whether they have a value in the CMDB.
    * Attributes with CMDB values: Shows only attributes of the selected class, with a value in the CMDB.
    * Attributes with multisource data: Shows all attributes of the selected class, and for each attribute shows current CMDB value and any other discovery sources with a value for the attribute.
    {#cmdb360-exp-cmdb-workspace__ul_m2d_3rh_qxb} Regardless of the option that you choose on the Multisource Data Preview page, a discovery source value that was used for the current CMDB value -- is highlighted in green. These values are identical to the CMDB value of the attribute.

## Saved queries {#cmdb360-exp-cmdb-workspace__section_gx4_3y2_lwb}

The Saved queries card shows up to 20 of your CMDB 360 queries. You can use the card to edit and run those queries, or create new queries. Saved queries are sorted on both the card and list view by the most recently created or
updated queries.  
You can:

* Select a saved query to modify or view it before running.
* Select a query's action icon and then select Run.
* Select View All Queries to see all the Saved queries where you can examine or run a query.
* Select Create Query to create a query of one of the following types:
  * [Get Records](https://www.servicenow.com/docs/_nNmlpKLRFanv2pYXqil_w "Create a Get Records query from the CMDB 360 dashboard in CMDB Workspace to help you explore CMDB 360 data."): Creates a query that you can use to explore your CMDB 360 data. It queries your CMDB 360 for CIs matching your criteria that are reported by specified discovery sources.
  * [Find Gap](https://www.servicenow.com/docs/Qzhj9_exzqKcRfo5bqMKYQ "Create a Find Gap query from the CMDB 360 dashboard in CMDB Workspace to help you find CIs that are not being reported by a discovery source."): Creates a query that you can use to analyze gaps in discovery sources reporting your CMDB 360 data. It queries discovery sources that report CIs against discovery sources that don't report those same CIs.
  * [Compare Attribute Values](https://www.servicenow.com/docs/Bo5SvID95mJtsVUBhurVHw "Create a Compare Attribute Values query from the CMDB 360 dashboard in CMDB Workspace to help you find CIs with mismatched attribute values between discovery sources."): Creates a query that you can use to identify CIs with attribute values that differ across multiple discovery sources or against the CMDB. It queries at least two discovery sources and/or the CMDB for CIs that match your criteria.
  {#cmdb360-exp-cmdb-workspace__ul_ix4_3y2_lwb}
* [Schedule a CMDB 360 query for a report](https://www.servicenow.com/docs/e92MlY5vivdY60huCD1qhA "Set up a schedule to regularly query for CMDB 360 data. Use scheduled queries to provide CMDB 360 data to reports you create, which can provide insight into how discovery sources populate the CMDB and the reliability of those discovery sources.") to run that query on a regular basis. Scheduling a query enables you to create a CMDB 360 report that integrates the query results with the [platform Reporting feature](https://www.servicenow.com/docs/access?context=reporting-landing-page&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US).
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## Discovery sources {#cmdb360-exp-cmdb-workspace__section_fx4_3y2_lwb}

Cards in the Discovery sources tile show aggregated counts for your discovery sources. This tile also includes coverage cards showing a breakdown of CIs per the number of discovery sources reporting those CIs.  

Number of discovery sources
:   The total number of discovery sources that report CMDB 360 data.

Total CMDB 360 records
:   The total number of raw CMDB 360 records in the CMDB 360 data store that contains records for each discovery source report, per each CI attribute.

Reconciled CIs
:   The total number of unique CIs created in the CMDB after processing incoming data from all discovery sources, including after reconciling data from multiple discovery sources for the same CIs. For more information, see [CMDB Identification and Reconciliation](https://www.servicenow.com/docs/sqNNkz3TEuCg6mpfcBg4OA "The Identification and Reconciliation module provides a centralized framework for identifying and reconciling data from different data sources. It helps maintain the integrity of the CMDB and some non-CMDB tables when multiple data sources are used to create and update CI records.").

Discovery source overviewt
:   The distribution of CMDB 360 CIs across all reporting discovery sources.

Coverage: CIs with a single discovery source
:   Shows CIs that are only reported by a single discovery source, with a breakdown by the discovery source reporting those CIs. The number on the chart is the actual total number of CIs with a single discovery source,
    regardless of any dashboard settings. The number of records in list views that appear when you drill down the chart, depends on dashboard settings and can be only a subset of that total.

Coverage: CIs by number of discovery sources
: Shows CIs reported by multiple discovery sources, grouped by the number of discovery sources that are reporting those CIs.  
You can use the following options to filter the calculated records in the CMDB 360 data store that apply to all cards in the Discovery sources tile:

* All (default): Includes records from both CMDB and non-CMDB tables.
* CMDB CI: Includes records only from CMDB classes.
* Principal Class: Includes records only from principal classes. For information about defining a class as principal and therefore including that class in the Principal Class filter, see [Create a CI class](https://www.servicenow.com/docs/~jr~mVTRra47R~DsqGvqfQ "Create a CI class (table) that is an extension of an existing CI class. Then create identification and reconciliation rules for the new class.").
{#cmdb360-exp-cmdb-workspace__ul_irm_1zt_pcc}  
Various settings apply only to the coverage charts. They determine the scope and type of data that is included in the coverage charts and can greatly affect the performance of the associated calculation job:

* The dashboard Coverage settings determine the mixture of classes for the records in drill-down list views. For information about these settings and their effect, see [Coverage cards](https://www.servicenow.com/docs/vhIwWr7fDMpKjLFvieApRQ#workspc-mltsrc-configure__table_ldr_cnz_dvb).
* The system properties sn_cmdb_ws.ms.calculate_cmdb_only and glide.identification_engine.multisource_non_cmdb_ci_enabled determine if both CMDB and non-CMDB or CMDB only data, is included in the coverage charts. For more information about these system properties, see [Components related to CMDB 360](https://www.servicenow.com/docs/vaIhXSKapk6dMjeknSXb9g "Several types of components are related to CMDB 360 (included in the com.snc.cmdb plugin), such as tables and properties.").  
  Note:  
  If the sn_cmdb_ws.ms.calculate_cmdb_only is true or glide.identification_engine.multisource_non_cmdb_ci_enabled is false, then both 'All' and 'CMDB CI' filters show CMDB data only (non-CMDB data is ignored).
* The sn_cmdb_ws.ms.report_class_ci_count_max_threshold system property and the CMDB 360 Analytics Skipped Class \[sn_cmdb_ws_ms_skip_class\] table, together, determine class inclusion in the coverage
  charts.

  If the record count for a class (CMDB or non-CMDB) in the CMDB 360 Data \[cmdb_multisource_data\] table exceeds the value set by the sn_cmdb_ws.ms.report_class_ci_count_max_threshold system property, then a
  record is created in the CMDB 360 Analytics Skipped Class \[sn_cmdb_ws_ms_skip_class\] table and by default, the class is skipped in future calculations for the coverage charts. You can include a skipped class in the coverage
  charts by setting the Override class CI records population column of a skipped class in the sn_cmdb_ws_ms_skip_class table, to 'true'.  
  Note:  
  Some classes, when included or excluded from the coverage charts, can greatly impact the overall performance of the chart calculations. For more information, see [Components related to CMDB 360](https://www.servicenow.com/docs/vaIhXSKapk6dMjeknSXb9g "Several types of components are related to CMDB 360 (included in the com.snc.cmdb plugin), such as tables and properties.").
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*[\>]: and then