---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Data Certification Dashboard

# Data Certification Dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Data Certification Dashboard

The Data Certification Dashboard in CMDB Workspace serves as a centralized interface for managing Data Certification instances and tasks.
It provides visibility into counts, progress, states, and analytical insights for certification activities.
Users can drill down into past due certification tasks to review, reassign, or complete them efficiently.
The dashboard is populated by Data Certification execution records and access is controlled by user roles.
Show full answer Show less  

## Role Requirements and Access

* **datamanageruser:** Minimum role required; grants access to tasks assigned directly to the user, their groups, or their managed users/groups.
* **datamanageradmin:** Provides full access to all certification tasks across the system.

Access the dashboard via **Workspaces \> CMDB Workspace \> Tasks**.

## Key Dashboard Tabs and Their Functions

* **Certification Tasks:** Displays all certification tasks relevant to the user based on role. Users can view progress, state (e.g., Not Started, Past Due), filter, sort, group, search, and select tasks for details and processing.
* **Certification Instances:** Shows collections of certification tasks grouped by policy execution number. Provides progress indicators, total tasks, and task states (complete, open, unassigned). Users can switch between List and Card views, filter and sort instances by criteria like state, assignment group, or policy execution number, and drill down into task details.
* **Certification Records:** Lists all records associated with certification tasks within an instance. Allows filtering by certification status such as Certified or Failed.
* **Workload and Aging Tasks:**
  * **Workload tab:** Displays task distribution by user groups or individual users with percentage and total counts. Selecting an entry drills down to task lists for processing.
  * **Aging tab:** Presents bar charts showing counts of past due tasks based on configurable timeframes (default 61--90 and over 90 days). Selecting a chart drills down to the related tasks for action.

## Practical Benefits for ServiceNow Customers

* Centralized management of Data Certification efforts, improving oversight and efficiency.
* Role-based access ensures users see only relevant tasks, simplifying workload management.
* Interactive filtering, sorting, and drill-down capabilities enable quick identification and resolution of overdue or critical tasks.
* Insight into workload distribution and aging tasks helps prioritize resources and maintain data compliance.
* Supports reassigning tasks to appropriate users, facilitating smoother certification processes and timely completion.  
Use the Data Certification Dashboard in CMDB Workspace as a central location to manage Data Certification instances and tasks, and to see counts, progress, state, and analytical insights. You can drill down past due
certification tasks to examine and to reassign them, for example, so that they can be completed by an appropriate user.

The Data Certification Dashboard gets populated by Data Certification execution records. For information about the archive rules that control the retention of those records, see 'Retention of Data Certification records' in [Data Certification experience in CMDB Workspace](https://www.servicenow.com/docs/_4ZxVu7AYfHgPrrRNdmh~g "Use Data Certification in CMDB Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes.").

## Role requirements {#data-cert-dashboard-workspace__section_qcq_p3m_tfc}

The user role determines which certification tasks are included in the dashboard, as follows:

* data_manager_user: Minimum role required for access. Provides access to those certification tasks that are assigned to the user, to an assignment group that the user is a member of, or if the user is the manager of the assigned user or of the assignment group.
* data_manager_admin: Provides access to all certification tasks.
{#data-cert-dashboard-workspace__ul_g4k_q3m_tfc}

## Access {#data-cert-dashboard-workspace__section_wpp_v5g_whc}

Navigate to WorkspacesCMDB WorkspaceTasks.

## Reviewing certification tasks {#data-cert-dashboard-workspace__section_k4m_tmv_sfc}

The Data Certification Dashboard provides several tabs for you to drill down to certification tasks lists, which can contain tasks requiring review. For information about reviewing (and then certifying or failing), reassigning, or
canceling tasks, see [Review certification tasks](https://www.servicenow.com/docs/3ZWkUT9mObvvCwCzrB1woQ "Review the values of record fields and CI attributes in certification tasks assigned to you, and then certify, edit, or fail the review according to your findings. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included.").

## Certification tasks {#data-cert-dashboard-workspace__section_tdq_yfs_c3c}

The Certification tasks tab lists all certification tasks from all policy executions from all certification instances, per your user role. For each task you can see details such as progress indicators, overall percent complete, and
a general state such as Not Started and Past Due.

You can filter, sort, or group the list of tasks, or search for specific tasks. Select a task to see its details and to process.

## Certification instances {#data-cert-dashboard-workspace__section_qtt_xh1_sfc}

The Certification instances tab shows counts and other details for certification instances. A certification instance is the collection of certification tasks for a policy execution identified by its unique policy execution number.
For each certification instance, the dashboard shows progress indicators for its associated tasks, such as overall percent complete, and a general state such as Not Started and Past Due. Each certification instance card shows the
total number of associated tasks, and within that total, the number of tasks in a complete, open, and unassigned state.  
You can:

* Switch the type of view by selecting the List or the Cards icon.
* Filter the list of certification instances that appear, by selecting the available filters such as State, Assignment group, or Assigned to filter and then selecting the specific items that you want to filter by.
* Filter the list of certification instances that appear by searching for specific strings in certification policy names.
* Sort the list of certification instances by various attributes such as instance state, percent complete, or policy execution number. Select ascending or descending sort order to apply along with any list filter.
* Select the info icon next to a certification instance name, to show its respective policy execution number. For information about policy execution numbers, see table CMDB Data Management Policy Executions \[cmdb_data_management_policy_execution\] in [Components related to CMDB Data Manager](https://www.servicenow.com/docs/8gkKPj8N1b3adogM45mSYw "The following scheduled jobs, tables, roles, and properties, are related to CMDB Data Manager. Some of those, are installed with CMDB Workspace.").
{#data-cert-dashboard-workspace__ul_opl_xx3_sfc}

Select a card to see more details about the certification instance, and all the tasks in that instance based on your user role. In the Certification tasks tab you can drill down the certification tasks list to access the tasks
themselves for processing.

Select the Certification records tab to see all the certification records associated with all of the certification tasks in the certification instance. You can filter the certification records by Certified or
Failed to show those records with at least one attribute in the selected state.

## Workload and Aging tasks {#data-cert-dashboard-workspace__section_avv_yh1_sfc}

The Workload and Aging tasks tab contains two tabs showing the distribution of certification tasks workload and past-due tasks.

Workload
:   Shows the distribution of work related to certification tasks, by user groups and by individual users. Select the Groups or the Individuals tab to see the distribution by percentage and by total number of tasks. Select any
    entry in a list to drill down to the certification tasks list which lets you then access the tasks themselves for processing.

Aging
:   Shows bar charts with counts of data certification tasks that are past due. Past due state is determined by the setting of the sn_cmdb_ws.glide.cmdb.data.manager.aging.policy.task.timeframe system
    property (by default, 61--90 and over 90 days old). Select a chart to drill down to the certification tasks list which lets you then access the tasks themselves for processing.

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