--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Data Certification Dashboard # Data Certification Dashboard {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Data Certification Dashboard The Data Certification Dashboard in the CMDB Workspace provides ServiceNow customers with a centralized interface to manage Data Certification instances and tasks. It offers visibility into counts, progress, states, and analytical insights related to certification activities. Users can drill down into overdue certification tasks to review, reassign, or complete them efficiently. Show full answer Show less ## Access and Role Requirements * **datamanageruser**: Minimum role granting access to certification tasks assigned to the user, their groups, or those managed by the user. * **datamanageradmin**: Provides access to all certification tasks across the environment. Access the dashboard via **Workspaces \> CMDB Workspace \> Tasks \> Certification**. ## Key Features * **Certification Tasks Tab**: Lists all certification tasks linked to policy executions. Displays task progress, status (such as Not Started or Past Due), and allows filtering, sorting, grouping, and searching. Selecting a task enables detailed review and processing. * **Certification Instances Tab**: Shows aggregated views of certification instances identified by unique policy execution numbers. Displays overall progress, task counts by status (complete, open, unassigned), and supports list or card views. Users can filter and sort instances, view policy execution details, and drill down into tasks and certification records by user role. * **Workload and Aging Tasks Tab** : * **Workload View**: Visualizes distribution of certification tasks across user groups and individuals, enabling workload balancing and targeted task management. * **Aging View**: Provides bar charts showing counts of past-due certification tasks based on configurable aging timeframes (default 61--90 days and over 90 days). Users can drill down to manage overdue tasks. ## Practical Benefits for ServiceNow Customers * Centralized management of data certification tasks improves efficiency and task visibility. * Role-based access ensures users see relevant certification tasks, enhancing security and relevance. * Filtering, sorting, and drill-down capabilities support focused task review and timely completion. * Workload and aging analytics help balance task assignments and address overdue certifications proactively. * Integration with policy execution records supports comprehensive tracking and compliance management. Use the Data Certification Dashboard in CMDB Workspace as a central location to manage Data Certification instances and tasks, and to see counts, progress, state, and analytical insights. You can drill down past due certification tasks to examine and to reassign them, for example, so that they can be completed by an appropriate user. The Data Certification Dashboard gets populated by Data Certification execution records. For information about the archive rules that control the retention of those records, see 'Retention of Data Certification records' in [Data Certification experience in CMDB Workspace](https://www.servicenow.com/docs/DAx_3n9pN3S2Gf7eUuCmiw "Use Data Certification in CMDB Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes."). ## Role requirements {#data-cert-dashboard-workspace__section_qcq_p3m_tfc} The user role determines which certification tasks are included in the dashboard, as follows: * data_manager_user: Minimum role required for access. Provides access to those certification tasks that are assigned to the user, to an assignment group that the user is a member of, or if the user is the manager of the assigned user or of the assignment group. * data_manager_admin: Provides access to all certification tasks. {#data-cert-dashboard-workspace__ul_g4k_q3m_tfc} ## Access {#data-cert-dashboard-workspace__section_wpp_v5g_whc} Navigate to WorkspacesCMDB WorkspaceTasks. In the Tasks navigation panel select Certification. ## Reviewing certification tasks {#data-cert-dashboard-workspace__section_k4m_tmv_sfc} The Data Certification Dashboard provides several tabs for you to drill down to certification tasks lists, which can contain tasks requiring review. For information about reviewing (and then certifying or failing), reassigning, or canceling tasks, see [Review certification tasks](https://www.servicenow.com/docs/apG~BLa2e3qTlT4TD2yCzg "Review the values of record fields and CI attributes in certification tasks assigned to you, and then certify, edit, or fail the review according to your findings. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included."). ## Certification tasks {#data-cert-dashboard-workspace__section_tdq_yfs_c3c} The Certification tasks tab lists all certification tasks from all policy executions from all certification instances, per your user role. For each task you can see details such as progress indicators, overall percent complete, and a general state such as Not Started and Past Due. You can filter, sort, or group the list of tasks, or search for specific tasks. Select a task to see its details and to process. ## Certification instances {#data-cert-dashboard-workspace__section_qtt_xh1_sfc} The Certification instances tab shows counts and other details for certification instances. A certification instance is the collection of certification tasks for a policy execution identified by its unique policy execution number. For each certification instance, the dashboard shows progress indicators for its associated tasks, such as overall percent complete, and a general state such as Not Started and Past Due. Each certification instance card shows the total number of associated tasks, and within that total, the number of tasks in a complete, open, and unassigned state. You can: * Switch the type of view by selecting the List or the Cards icon. * Filter the list of certification instances that appear, by selecting the available filters such as State, Assignment group, or Assigned to filter and then selecting the specific items that you want to filter by. * Filter the list of certification instances that appear by searching for specific strings in certification policy names. * Sort the list of certification instances by various attributes such as instance state, percent complete, or policy execution number. Select ascending or descending sort order to apply along with any list filter. * Select the info icon next to a certification instance name, to show its respective policy execution number. For information about policy execution numbers, see table CMDB Data Management Policy Executions \[cmdb_data_management_policy_execution\] in [Components related to CMDB Data Manager](https://www.servicenow.com/docs/WfjkQxAOiSnivqzEp0oS8Q "The following scheduled jobs, tables, roles, and properties, are related to CMDB Data Manager. Some of those, are installed with CMDB Workspace and Service Graph Workspace."). {#data-cert-dashboard-workspace__ul_opl_xx3_sfc} Select a card to see more details about the certification instance, and all the tasks in that instance based on your user role. In the Certification tasks tab you can drill down the certification tasks list to access the tasks themselves for processing. Select the Certification records tab to see all the certification records associated with all of the certification tasks in the certification instance. You can filter the certification records by Certified or Failed to show those records with at least one attribute in the selected state. ## Workload and Aging tasks {#data-cert-dashboard-workspace__section_avv_yh1_sfc} The Workload and Aging tasks tab contains two tabs showing the distribution of certification tasks workload and past-due tasks. Workload : Shows the distribution of work related to certification tasks, by user groups and by individual users. Select the Groups or the Individuals tab to see the distribution by percentage and by total number of tasks. Select any entry in a list to drill down to the certification tasks list which lets you then access the tasks themselves for processing. Aging : Shows bar charts with counts of data certification tasks that are past due. Past due state is determined by the setting of the sn_cmdb_ws.glide.cmdb.data.manager.aging.policy.task.timeframe system property (by default, 61--90 and over 90 days old). Select a chart to drill down to the certification tasks list which lets you then access the tasks themselves for processing. *[\>]: and then