---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Explore

# Exploring Service Graph Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Learn more about Service Graph Workspace, its different views and insight dashboards, when using key CMDB features such as CMDB Health, CMDB Data Manager, and CMDB 360.

## Service Graph Workspace overview {#exploring-sg-workspace__cf-exploring-parent-overview}

The Service Graph Workspace is an efficient, central, and modernized way for you to work with the underlying graph database that includes CIs, services, and related data such as company and location data. Use Service Graph
Workspace to search and explore the CMDB, examine health and recent activity, and access various insight dashboards and tools to support tasks in your organization.

## Guided Tour {#exploring-sg-workspace__section_kqr_syq_c3c}

Administrators assigned to the guided tour admin role (guided_tour_admin) can use the Guided Tour Designer to create step-by-step walkthroughs that can guide users through the Service Graph Workspace. For more information, see [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

## General interaction and additional information {#exploring-sg-workspace__section_ww2_jt3_y5b}

* Service Graph Workspace leverages many [Performance Analytics](https://www.servicenow.com/docs/access?context=pa-overview&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) capabilities and features, such as indicator sources. Throughout the Service Graph Workspace views, you can select the various cards to drill down to Performance Analytics KPI Details panes that show trends for the associated data. On a KPI Details pane, you can modify different settings to change the scope of the data. You can also select Show Records to list the records associated with the chart.
* Lists throughout the Service Graph Workspace have a filter icon that you can select to show the filter definition used for the list.
* You can [open your Configurable Workspace experience in UI Builder](https://www.servicenow.com/docs/access?context=open-your-configurable-workspace-experience-in-ui-builder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) to access and edit your Service Graph Workspace experience.
* See [List of workspaces](https://www.servicenow.com/docs/access?context=list-of-workspaces&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for a list of all Workspaces that ServiceNow® provides.
* Service Graph Workspace doesn't support domain separation.
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## Personas {#exploring-sg-workspace__section_hqf_bbf_thc}

The Service Graph Workspace is intended to support the following personas in performing their tasks:{#exploring-sg-workspace__table_jnm_m4t_13c__entry__3}

| Persona | Description | Role |
|-|-|-|
| CMDB administrator | Manages the configuration of CMDB, data ingestion, governance, and reporting, to ensure that the CMDB supports the needs of their organization. | sn_cmdb_admin |
| Data owner | Owns and manages data in CMDB. This persona is primarily focused on managing data that they own. However, this persona may also be associated with data owned by a group that the data owner user belongs to such as a Change and Managed by groups. | sn_cmdb_editor |
| Analyst | Investigates and analyzes data in support of their organization. Visits the workspace to search and browse CMDB data and to access insight reports. | sn_cmdb_user |
[ ]

{#exploring-sg-workspace__table_jnm_m4t_13c}

## CI details {#exploring-sg-workspace__section_ci_details_page}

When you drill down to CI details, how those details appear depends on system settings:

CI Form

:   By default, the system property sn_cmdb_ws.explore_ci.record.enabled is set to true, enabling the experience of the CI Form feature for viewing CI details. Using CI Form, you're
    navigated to a centralized location with a comprehensive set of CI details organized by sections. Use the forms provided by CI Form to examine and edit CI attributes, relationships, tags, services and offerings, CMDB Health
    and CMDB 360 data associated with the CI, related lists, and activities. When updating CIs in CI Form, IRE rules are applied to avoid potential issues such as duplicate CIs.

    For more information, see:

    * [Components installed with Service Graph Workspace](https://www.servicenow.com/docs/camI3ENrBgug_Pc8kwj1qQ "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, which includes Service Graph Workspace. This includes properties, tables, user roles, and scheduled jobs."): sn_cmdb_ws.explore_ci.record.enabled system property.
    * [Manage CI details using CI Form in Service Graph Workspace](https://www.servicenow.com/docs/q17qE_pLihaDdtEVUHxC3g "Use CI Form in Service Graph Workspace or in another workspace, to view, edit, and manage details of a CI such as its attributes, related lists, and CMDB 360 records. When updating CIs, IRE rules are applied to avoid potential issues such as duplicate CIs. CI Form supports derivation of form configurations throughout the CMDB hierarchy.").
    {#exploring-sg-workspace__ul_elm_rct_1gc}

CI details pane
:
    If sn_cmdb_ws.explore_ci.record.enabled is set to false, then the CI details pane is used for viewing CI details. When you drill down to a CI record in Service Graph Workspace views and pages, the following details for the CI appear:

    * CI Timeline - Last 14 days: A timeline of CI activities such as change requests.  
      Note:  
      A CI timeline in Service Graph Workspace fails to load when the number of any of the following activities exceeds its threshold:
      * History: 200
      * Incidents: 100
      * Requests: 50
      * Total Events: 200

      {#exploring-sg-workspace__ul_v1l_gkt_kbc}Select the Open CI Timeline link in the error message to open the CI timeline in the base system, which shows activities for the CI, up to the specified threshold numbers.
    * CI Health: A summary of the health of the CI, showing related items such as critical incidents, incomplete attributes, and stale relationships for the CI.

      Role required: sn_cmdb_user or itil (for accessing incidents)
    * Details: CI attributes, grouped into categories such as Key attributes, Asset attributes, Discovery attributes, Operational attributes, and More attributes.  
      Note:  
      Use the CMDB - Workspace form view for a CI class to configure which attributes appear.
    * Activity: An activity stream to track what's changed in the CI record.
    * Infrastructure Relationships: List of the infrastructure CIs related to the CI.
    * Service Relationships: List of business applications, service offerings, and application services that the CI may be related to.
    {#exploring-sg-workspace__ul_xc1_lsn_1qb}

    On the CI details pane, you can:

    * Select Open Dependency View to open the [Dependency Views](https://www.servicenow.com/docs/5EPCK31OR3gHHI7ijtKr2A "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.") map and display a graphic infrastructure view of the specific CI record.
    * Select View CMDB 360 Data to show CMDB 360 details at the CI attribute level for the specific CI record.
    * Select Save to save any changes made to attributes for the CI record.

    * Select the More Actions icon (...) for additional functions:
      * Select Create Change to [create a new change request](https://www.servicenow.com/docs/access?context=t_CreateAChange&version=australia&pubname=australia-it-service-management&ft:locale=en-US) for the CI record.
      * Select Create Incident to [create a new incident](https://www.servicenow.com/docs/access?context=create-an-incident&version=australia&pubname=australia-it-service-management&ft:locale=en-US) for the CI record.
      * Select Delete to delete the CI record.
      {#exploring-sg-workspace__ul_kzx_251_bqb}
    {#exploring-sg-workspace__ul_vqq_y2w_1qb}

    {#exploring-sg-workspace__table_cxt_nn4_mrb__entry__2}

    | UI activity | Additional requirements |
    |-|-|
    | CI Details Accessible to: CMDB Admin, CMDB Editor, CMDB User |   |
    | CI Health Accessible to: * Incidents card: sn_incident_read to view * Change requests card: sn_change_read to view * For remaining cards: At least sn_cmdb_user {#exploring-sg-workspace__ul_w2x_jfm_mhc} | itil |
    | Related Open Changes Accessible to: CMDB Admin, CMDB Editor, CMDB User | sn_change_read role |
    | Related Incidents Accessible to: CMDB Admin, CMDB Editor, CMDB User | sn_incident_read role |
    | Related Alerts Accessible to: CMDB Admin, CMDB Editor, CMDB User | Event Management (com.glideapp.itom.snac) plugin evt_mgmt_user role [Set up Event Management](https://www.servicenow.com/docs/access?context=c_EMConfiguration&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) |
    | Related Application Services Accessible to: CMDB Admin, CMDB Editor, CMDB User | app_service_user role |
    | View CMDB 360 Data Accessible to: CMDB Admin, CMDB Editor, CMDB User | [Enable and configure CMDB 360](https://www.servicenow.com/docs/6TnrO1Jdq53J2fKTHQJ0Jw#multisource-cmdb__section_enable_multisource_CMDB) |
    | Save Accessible to: CMDB Admin |   |
    | More Actions/Delete Accessible to: CMDB Admin |   |
    [ ]

    {#exploring-sg-workspace__table_cxt_nn4_mrb}

## Shared pages {#exploring-sg-workspace__section_rw4_kwz_nrb}

For information about the shared pages, see the Dev site as follows:

* [CI Service Relationships](https://developer.servicenow.com/dev.do#!/reference/now-experience/utah/now-components/ci%20service%20relationships/overview)
* [CI Infrastructure Relationships](https://developer.servicenow.com/dev.do#!/reference/now-experience/utah/now-components/ci%20infrastructure%20relationships/overview)
{#exploring-sg-workspace__ul_bnm_yj1_4rb}

## What to explore next {#exploring-sg-workspace__cf-exploring-parent-links}

To learn more about configuring and using Service Graph Workspace, see:

* Views:
  * [Data Owner Home view in Service Graph Workspace](https://www.servicenow.com/docs/5sPWEW1db70OsJpNIVKyog "Data Owner Home view in Service Graph Workspace provides a filtered view for data owner users who own, manage, or support CIs. It provides those users with a simple method to browse their CIs, view health, related activity associated with their CIs, understand what their CIs support, and access to actions they're authorized to use for their CIs.")
  * [Governance view in Service Graph Workspace](https://www.servicenow.com/docs/a4lI0DrBbbHjZLuAiG829A "Governance view in Service Graph Workspace provides administrators with important information, actions, and links to tools that are used to manage, monitor, and administer data ingestion and other CMDB functions.")
  * [Explore and Search view in Service Graph Workspace](https://www.servicenow.com/docs/h5rYdNKQJXbQAQx6w3Gj5g "Search through CMDB tables without having detailed knowledge of the CMDB data model by using contexts that are mapped to CI classes as navigation. Use natural language with the AI-driven search to search the CMDB and related data.")
  * [Insights view in Service Graph Workspace](https://www.servicenow.com/docs/risLOuNbslxq2P9aTclrxw "View insightful dashboards that show aggregated counts, state, and health for key features such as CMDB Health, Service Instances, and CMDB 360.")
  * [Tasks view in Service Graph Workspace](https://www.servicenow.com/docs/WDiE0WPoMrSfuT6h8zGu7g "The Task view in Service Graph Workspace provides task owners access for tracking and managing their tasks such as CMDB Health related tasks, certification, attestation, and lifecycle tasks generated by the CMDB Data Manager.")
  * [Lists view in Service Graph Workspace](https://www.servicenow.com/docs/JnzblG6GJKEVQ_RaJrzSJg "The Lists view in Service Graph Workspace provides access to CIs within the CMDB hierarchy and to records in tables that aren't descendants of the Configuration Item [cmdb_ci] table, but are important in the CMDB ecosystem.")
  * [SGC Central](https://www.servicenow.com/docs/zxHYWT9HkKek09JuKYORIQ "The ServiceNow Service Graph Connector Central view also called as the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections.") (if installed)
  * [CMDB success advisor](https://www.servicenow.com/docs/WjGQjhHuCDZ3j1UVeda4gw "The ServiceNow CMDB success advisor is a scoped application that drives business outcomes for targeted business products, including Data Foundations, Hardware Asset Management, and Software Asset Management (SAM), by improving Configuration Management Database (CMDB) data quality. Use a specialized advisor to resolve data quality issues through guided remediation and identify which data integrations are keeping your CMDB accurate and complete.") (if installed)
  {#exploring-sg-workspace__ul_gnz_jmg_3cc}
* [Configuring Service Graph Workspace](https://www.servicenow.com/docs/8VgyCky9NquCI~PXFMYwUQ "Plan and configure your implementation of Service Graph Workspace.")
* [Resume a disabled Cloud vs Non-cloud resources scheduled job](https://www.servicenow.com/docs/P_L6rVSsA4HSUozRSnM3rQ "Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart that appears in the Insights view in Service Graph Workspace.")
* [Edit a related table from CMDB performance insights in Service Graph Workspace](https://www.servicenow.com/docs/FwE2SysEFOQCyLC0v5VcKg "Edit a related table on the Related Entries [cmdb_related_entry] table directly from the CMDB performance insights tool in the Service Graph Workspace Insights view. Update the related table to correctly reference another CI in the Referenced field when a reference is missing from the related table.")
* [Edit a scheduled data import from CMDB performance insights in Service Graph Workspace](https://www.servicenow.com/docs/qjYmozxKJapmfcmz40L11w "Edit a scheduled data import directly from CMDB performance insights for your Service Graph Connectors. Consider enabling Concurrent Import with a custom size partition to split incoming data into multiple import sets and transform the import sets concurrently to reduce processing time.")
* [Components installed with Service Graph Workspace](https://www.servicenow.com/docs/camI3ENrBgug_Pc8kwj1qQ "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, which includes Service Graph Workspace. This includes properties, tables, user roles, and scheduled jobs.")
{#exploring-sg-workspace__ul_ysh_y1f_3cc}