--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Configuration Management # Configuration Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuration Management The Configuration Management Database (CMDB) application in ServiceNow serves as a centralized repository providing comprehensive visibility into your IT environment. It stores detailed information about your organization's infrastructure and configurations, enabling you to monitor your network, enhance stability, and optimize performance. The CMDB integrates with other ServiceNow applications to better support your business objectives. Show full answer Show less ## Key Features * **Configuration Management Database (CMDB):** Allows you to create detailed models of your infrastructure using configuration items (CIs) such as computers, servers, routers, and services. It helps analyze trends, reduce problems, and manage incidents by monitoring the relationships between these CIs. * **Common Service Data Model (CSDM):** Ensures consistent data terminology and modeling across your CMDB, facilitating unified data usage across all ServiceNow AI Platform products. CSDM standardizes CI definitions and IT services to promote clear data mapping. * **Application Services:** Enables representation and management of interconnected applications and hosts as collective services supporting various business units and ServiceNow products. These application services and their relationships are maintained within the CMDB. * **Data Integration:** Supports bulk import and integration of third-party data into the CMDB using Service Graph connectors. This process includes applying necessary data conversions and leveraging Identification and Reconciliation processes to maintain CMDB integrity. ## Practical Benefits for ServiceNow Customers * Gain a unified and accurate view of your IT infrastructure and its configurations. * Improve incident management and problem resolution through detailed monitoring of CI relationships. * Ensure consistency and standardization of data across ServiceNow products with CSDM. * Manage complex application services effectively by modeling their components and dependencies. * Enhance your CMDB with trusted data from external sources while preserving data quality and integrity. ## Support and Resources To assist with implementation and troubleshooting, ServiceNow provides white papers, design guidance, community posts, and a Known Error Portal. Customers can also contact Customer Service and Support for direct assistance. The Configuration Management Database (CMDB) application is a centralized source that gives you full visibility into your IT environment. By storing information about your organization's infrastructure and how it is configured, this system allows you to monitor your network and help improve stability and best performance. Other ServiceNow® applications enhance the effectiveness of the CMDB application or closely overlap to enable needed business goals. ## Overview of CMDB {#manage-cmdb__section_akn_tzm_pwb} |-|-|-| | [Configuration Management CMDB (CMDB) Build, adjust, and monitor representations of your business infrastructure to support ServiceNow® products and services.](https://www.servicenow.com/docs/22Ig3z7_E7tRO88p0cUCuA "Use the ServiceNow Configuration Management Database (CMDB) application to build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB as configuration items (CIs) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.") | [Common Service Data Model (CSDM) Get consistent modeling in the CMDB, with standardized data terminology that can be used across the entire ServiceNow AI Platform.](https://www.servicenow.com/docs/qF35gAs1osIHrxfO~viYlQ "The CSDM is the data model that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB help to promote that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.") | [Application Services Create application services CIs from devices and applications that business units and different products can use.](https://www.servicenow.com/docs/cWo535dQmOp8g7DR_9RWXg "Understand service instances (application services), learn about different application service types and how multiple ServiceNow business units and products use them.") | | [Data integration Use Service Graph and associated tools to populate the CMDB with data from third-parties. Convert imported data to comply with CMDB definitions and structures to ensure CMDB integrity.](https://www.servicenow.com/docs/ZPag4pFgpJZ9NjgwM_M5fw "Import and integrate third-party data into Configuration Management Database (CMDB) classes.") | | | [ ] {#manage-cmdb__table_o1d_bfj_pwb} ## Configuration Management Database (CMDB) {#manage-cmdb__section_u1d_bfj_pwb} Create models of your infrastructure using Configuration Management. Store your infrastructure data, represented by configuration items (CI)---all the computers, servers, routers, database instances, and services in your network. Analyze trends, reduce problems, and handle incidents by monitoring relationships between CI. ## Common Service Data Model (CSDM) {#manage-cmdb__section_v1d_bfj_pwb} Ensure your data is consistent across every database and ready for every ServiceNow product. The CSDM provides standard terms and definitions for your CI, and any IT services you use. Map your data to CMDB tables clearly using this modeling to provide it to the apps that use it, across the entire ServiceNow AI Platform. ## Application services {#manage-cmdb__section_x1d_bfj_pwb} Use application services to represent and manage operations of various ServiceNow business units and products. An application service is a set of interconnected applications and hosts which are configured to offer a service to the organization such as an organization's internal email system. The various CIs and the relationships between them comprise an application service and are stored in the CMDB. ## Data integration {#manage-cmdb__section_y1d_bfj_pwb} Populate the CMDB by importing and integrating third-party data into the CMDB, in bulk. Use Service Graph connectors to specify process parameters and any needed conversions to be applied to the imported data. Such integrations utilize robust CMDB processes, such as Identification and Reconciliation, to ensure the integrity of the CMDB after third-party data integrations. ## Troubleshoot and get help {#manage-cmdb__section_gkn_tzm_pwb} * [White Paper: ServiceNow CMDB - Unlocking the Power of Configuration Management](https://www.servicenow.com/community/servicenow-ai-platform-forum/white-paper-servicenow-cmdb-unlocking-the-power-of-configuration/m-p/3037771) * [Whitepaper: CMDB Design Guidance](http://www.servicenow.com/content/dam/servicenow/documents/whitepapers/wp-cmdb-design-guidance.pdf) * [CMDB 101 - What is a configuration management database and why do you need one?](https://community.servicenow.com/community?id=community_blog&sys_id=e913125fdbd9d7404837f3231f9619de) (ServiceNow® Community post) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#manage-cmdb__ul_hkn_tzm_pwb}