---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up CMDB Workspace

# Set up CMDB Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Set up and access the CMDB Workspace store app.

## Request apps on the Store {#setup-cmdb-workspace__section_ys5_hxf_ypb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#setup-cmdb-workspace__inline-send-to-store}
Note:  
The CMDB Workspace store app is automatically installed when installing or upgrading the product.

## Enable demo data {#setup-cmdb-workspace__section_mzn_j4h_cxb}

Enable demo data to install demo data-specific scheduled jobs that if the needed requirement is met, generates and populates demo data in CMDB Workspace cards such as:

* Cloud vs Non-cloud resources chart in the CMDB Workspace landing page and the Insights view: If Cloud Service Accounts \[cmdb_ci_cloud_service_account\] table exists
* Cards in the CMDB 360 view: If CMDB 360 is enabled
* Cards in the Insights view, CMDB Feature Adoption tile:
  * CIs processed by IRE
  * CIs processed by IRE based on source
  * Data Manager
  * Data attestation
  * Query Builder
  * Intelligent Search
  {#setup-cmdb-workspace__ul_ejw_vph_cxb}
* Cards in the What's new tile in the CMDB Workspace landing page.
{#setup-cmdb-workspace__ul_f2h_sph_cxb}  
To populate CMDB Workspace dashboards with demo data:

1. When installing the CMDB Workspace store app, check Load demo data.
2. Access the \[Demo\] --- CMDB Workspace demo data scheduled job and select Execute Now.
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Note:  
As a general practice, don't enable demo data in a production instance to prevent demo data mixing with real production data.

## Prerequisites {#setup-cmdb-workspace__section_hn4_vng_ypb}

* Plugins:
  * Recommended: CSDM Activation (com.snc.cmdb.csdm.activation)

    Allows for legacy Lifecycle Status field mappings and synchronization to legacy status fields. For details about use and customization of retirement definitions when this
    plugin isn't activated, see [Retirement definitions](https://www.servicenow.com/docs/NjWxPHlIgozhjGVlemq0aw "Specify a retirement definition for a class, to reflect protocols in your organization applicable to the class and to its child classes. These definitions support the transition of CIs through life cycle stages as implemented by CMDB Data Manager life-cycle policies. A class can have a retirement definition by derivation, or by a retirement definition specified for that class.").
  * Required (activated by default): CMDB CSDM Support (com.snc.cmdb.csdm)
  * Required (activated by default): CMDB Page Templates (sn_cmdb_pg_templts)
  * Required (activated by default): CMDB NLQ Search Connected (sn-cmdb-nlq-search)

  {#setup-cmdb-workspace__ul_ll4_byb_zpb} For details about activating a plugin, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* Roles: To access the CMDB Workspace, you must, at a minimum, have one of the following roles, which are essential for interacting with the CMDB Workspace. Depending on which of these roles is assigned to you, you might only have access to some of the features available in the CMDB Workspace:
  * sn_cmdb_admin
  * sn_cmdb_editor
  * sn_cmdb_user

  {#setup-cmdb-workspace__ul_jpc_phn_ypb}  
  Note:  
  As you drill down in the CMDB Workspace, there are some dashboards and list views that require specific roles in addition to the key CMDB Admin, CMDB Editor, or CMDB User roles.
* Features: CMDB Workspace provides access to a wide range of applications and features. However, for CMDB Workspace to provide meaningful reports, overviews, and trends, you must set up and configure some of those features. Setup for such features is listed under Additional requirements.
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## Access the CMDB Workspace {#setup-cmdb-workspace__section_nfr_mgn_ypb}

Navigate to WorkspacesCMDB Workspace to access CMDB Workspace.  
Home view is the default view of CMDB Workspace and you can also use other views to access CMDB features:

* [Home view in CMDB Workspace](https://www.servicenow.com/docs/VeO12Hy74cUZKHigPa0qlw "Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides several links with immediate access to key CMDB tools."): View various CMDB Health aggregations, use Intelligent Search to search through the CMDB, see what changed in the CMDB, and access important tasks. This is the default view for CMDB Workspace.
* [My Work view](https://www.servicenow.com/docs/weKTkU~6WI_jAu8mzrnNOA "Use the My Work view in CMDB Workspace to manage your tasks. Tasks in this view are related to data compliance such as attestation, certification, and other life-cycle tasks."): Manage CMDB Data Manager tasks such as [attestation tasks](https://www.servicenow.com/docs/5frqJY24lwmPr3hcMa8YQA "Verify the existence of actual IT infrastructure and applications that you own, systematically and in bulk. As CIs are continuously ingested into the CMDB from various data sources, ensure the integrity of the CMDB. Remove any stale CIs that are associated with IT infrastructure or applications that no longer exists."), that are assigned to you.
* [CMDB 360 view](https://www.servicenow.com/docs/rsL7f193MiFHXRvgK1bmUQ "The CMDB 360 dashboard provides aggregations and analysis of CMDB 360 data. CMDB 360 collects data about all the discovery sources reporting attribute values for CIs. Use the CMDB 360 view in CMDB Workspace to track activities and identify potential issues of discovery sources. You can also create your own queries and associated schedules and reports to explore CMDB 360 data."): View aggregations and analysis of CMDB 360 data on a dashboard, and create CMDB 360 queries.
* [Management view](https://www.servicenow.com/docs/r0AZcRMrwLC78dTFlV03vw "The Management view provides CMDB Admins with quick access to key management tools and deep insights into CMDB health and activities. The view provides details such as duplicate CIs and recent activities in the CMDB."): View recent key activities and health indicators for the CMDB, and access management tools and dashboards (accessible only to CMDB admins) that support your management tasks.
* [Insights view](https://www.servicenow.com/docs/5VHFzHvJszSluahBtUBWvA "Use the Insights view in CMDB Workspace to see and increase the level of adoption of key CMDB features and application services to improve the overall health of the CMDB. Explore how tools and features can maximize the health and efficiency of your CMDB and use direct links to install and start using features immediately."): View level of adoption of key CMDB tools, features, and application services. Explore benefits and install those tools and features to maximize the efficiency of your CMDB functionality.
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