---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Data Owner view

# Data Owner view in CMDB Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Data Owner view in CMDB Workspace

The Data Owner view in CMDB Workspace offers a focused and user-friendly interface for data owners who own, manage, or support Configuration Items (CIs).
It enables these users to easily browse their CIs, monitor CI health, review related activities, understand supported services, and perform authorized actions on their CIs.
This view is accessible via the CMDB Workspace under the Data Owner Home icon and requires roles such assncmdbuser,sncmdbeditor, orsncmdbadmin.
Show full answer Show less  

## Key Features

* **Customized CI Access:** Displays CIs owned or managed by the user, including related health metrics, records, and services.
* **Health Monitoring:** Provides health insights on completeness (missing attributes), correctness (duplicates, orphans, stale CIs), and compliance (audit failures).
* **Data Sources and Updates:** Summarizes data ingestion sources, errors, newly created or updated CIs within the last 24 hours, and ingestion issues impacting CI quality.
* **Related Activity Tracking:** Shows open incidents, change requests, problems, and other relevant related activities tied to the user's CIs.
* **AI-Assisted Insights and Actions:** Suggests recommended actions, open tasks, and tools relevant to managing CIs, including links to utilities like Unified Map.
* **Filtering and Personalization:** Allows filtering by ownership or management association, CI classes, and personalizing CI lists by sorting, grouping, and setting conditions.
* **Health Score Notifications:** Alerts users if CMDB Health Dashboard jobs are inactive, which disables health score availability.
* **Administrative Controls:** Administrators can configure related item categories shown and users with the **sncmdbws.configeditor** role can manage related item configurations.

## Practical Use and Benefits

For ServiceNow customers, the Data Owner view streamlines CI management by consolidating critical CI information, health metrics, and actionable insights into one workspace. It helps data owners proactively monitor data quality, address issues, and fulfill tasks related to their CIs, improving overall CMDB accuracy and reliability. The ability to filter and personalize views ensures users focus on relevant CIs and activities, enhancing operational efficiency.

Service instance owners can also manage their service instances directly within this view, making it a comprehensive tool for data ownership and management responsibilities.

## How to Access and Use

* Navigate to **Workspaces \> CMDB Workspace** and select the **Data Owner Home** icon.
* Use filters to select CIs owned or managed, and refine by CI classes.
* Review CI health, data ingestion summaries, and related activities via intuitive cards and lists.
* Take recommended actions from the AI-assisted panel and utilize linked tools for deeper analysis or management.
* Administrators can configure related items and health settings to tailor the experience for users.  
Data Owner view in CMDB Workspace provides a filtered view for data owner users who own, manage, or support CIs. It provides those users with a simple method to browse their CIs, view health, related activity associated with their CIs,
understand what their CIs support, and access to actions they're authorized to use for their CIs.

## Access {#sg-workspace-data-owner-home-view__section_jm1_2j2_thc}

Navigate to WorkspacesCMDB Workspace, and then, in the navigation panel, select the Data Owner Home icon.

Role required: sn_cmdb_user, sn_cmdb_editor, or sn_cmdb_admin
The Data Owner view shows users CIs that they own or manage, related health, related records, and related services and offerings. This view also provides AI-assisted insights, recommended actions, and important notifications.
Service instance owners can view and manage their Service Instances.  
As a data owner, you can view the following types of information:

* Health of your CIs
* Data sources used to populate your CIs
* Tasks assigned to you with respect to your CIs
* Insights, actions and tools available which are relevant to your CIs
{#sg-workspace-data-owner-home-view__ul_uyw_52j_shc}

Data owners can view their data in tabs and panels as described in this topic.

## CMDB data {#sg-workspace-data-owner-home-view__section_kzs_2gq_shc}

Shows CMDB data details.  

Data sources and updates:
:
    Provides summaries of related data sources, CI health, and tasks associated with the CIs, in the following cards:Counts of the data sources used to populate the CIs in the view, new and updated records and data ingestion issues affecting the CIs:

    * Data sources: Total number of data sources used to update the user's CIs, derived from the Discovery source field values.
    * Data ingestion issues: Count of errors reported in Service Graph Connector log files, filtered to count only serious errors. Data is collected on a daily, weekly? schedule?
    * New CIs: Count of CIs created in the last 24 hours, owned or managed by the logged-in data owner.
    * Updated CIs: Count of CIs updated in the last 24 hours, owned or managed by the logged-in data owner.
    {#sg-workspace-data-owner-home-view__ul_ngk_nrj_shc}

Health:
:   Shows the following health counts for CIs:

    * Completeness: Number of CIs missing required attributes, and number of CIs missing recommended attributes (counting unique CIs)
    * Correctness: Number of duplicate CIs, number of orphan CIs, and number of stale CIs
    * Compliance: Number of CIs with audit failures
    {#sg-workspace-data-owner-home-view__ul_z5k_5sj_shc}

CI list view
:   A list of the CIs associated with a selected card and filtered according to the filter settings on the page.

## Related activity {#sg-workspace-data-owner-home-view__section_rcj_jgq_shc}

Shows cards for open incidents, changes, and problems, providing summaries from the Incident, Change Request, and Problem tables, and summaries from other tables related to the data owner
CIs.

## Actions \& Insights {#sg-workspace-data-owner-home-view__section_tc5_kgq_shc}

A panel providing a set of recommended actions and insights related to the a list of CIs and the user's association with those CIs. This panel contains the following cards:  

Actions
:   Open tasks that are associated with the CIs in the list.

Health
:   Details about the overall health score for owned CIs. The card shows a breakdown of counts by the main health KPIs:

    * Completeness: Number of CIs missing mandatory fields, # of CIs missing recommended fields
    * Correctness: Number of stale, orphan \& duplicate CIs
    * Compliance: Number of non-compliant CIs
    {#sg-workspace-data-owner-home-view__ul_g3x_r4q_shc} If the CMDB Health Dashboard jobs aren't running then health scores aren't available. In which case, a notification appears to inform your that health scores aren't available until you activate those jobs.

Related activity summary

:   Lists related items, Incident, Change Request, and Problem by default, based on the user role and on records in the Explore CI Related Item Configurations \[sn_cmdb_ws_explore_ci_related_item_config\] table. For each related
    item in the view, there is a summary for the related table.

Recommended tools
:   Provides links to tools that are relevant to the data owner, such as Unified Map.

Data Ingestion
:   Available to users with the sn_cmdb_admin role (i.e. CMDB Administrators).

## Use the Data Owner view {#sg-workspace-data-owner-home-view__section_tqx_r2q_shc}

You can perform the following actions on the Data Owner view:

* Filter the data that shows in the CMDB data cards, by:
  * Association: Select CIs I own to show only those CIs that you own (CIs in which owned_by is equal to the data owner user). Select CIs I manage to show only those CIs that you manage or that are managed by a group that you're a member of (CIs in which managed_by is equal to one of the groups that the data owner user belongs to). Or, select All association types to show both types.
  * Classes: Select a CI class derived from the CIs specified by the association filter, or All classes. This filter is applied on top of the association filter.
  {#sg-workspace-data-owner-home-view__ul_wrx_mgj_shc}
* Personalize the list of the CIs included in the view. You can specify conditions that limit which CIs are included, you can sort and group the list, and select a CI from the list to show it in CI Form. For more information about CI Form, see [Manage CI details using CI Form in CMDB Workspace](https://www.servicenow.com/docs/XrTpX4U0RII4Rq4G0VYQlg "Use CI Form in CMDB Workspace or in another workspace, to view, edit, and manage a comprehensive set of details of a CI such as its attributes, related lists, and CMDB 360 records. When updating CIs, IRE rules are applied to avoid potential issues such as duplicate CIs. CI Form supports derivation of form configurations throughout the CMDB hierarchy.").
* Select related items to open a list view of the associated records.
* Select the Related items settings icon in the Related activity tab and select and arrange which related items categories appear in the cards in the Related activity tab.
* Select CMDB Health Settings in the Health card on the CMDB data tab to configure CMDB Health preferences. For more information, see [Configuring CMDB Health](https://www.servicenow.com/docs/B3gXnICspF0PDA8E8BGNGg "Data collection for CMDB Health is highly configurable to reflect data health requirements and standards in your organization. Most importantly, the CMDB Health Dashboard jobs are disabled by default and health data isn't collected until you enable those jobs.").
* Select a tool in the Recommended tools card in the Insights \& Actions pane.
* In the CIs list, select an action such as Edit, Export, New, or select the More Actions icon and then select Personalize fields.
* An Administrator can configure which related items appear in the Related activity summary card in the Actions \& Insights panel.

  A user with the sn_cmdb_ws.config_editor role can access the Explore CI Related Item Configurations \[sn_cmdb_ws_explore_ci_related_item_config\] table to delete, update, or add records for other related items such as
  alerts.
{#sg-workspace-data-owner-home-view__ul_jg1_kgj_shc}

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