---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Governance view

# Governance view in Service Graph Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated May 25, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read

Governance view in Service Graph Workspace provides administrators with important information, actions, and links to tools that are used to manage, monitor, and administer data ingestion and other CMDB functions.

The Governance view in Service Graph Workspace provides the data and tools described in this topic.

## Access {#sg-workspace-governance-view__section_jm1_2j2_thc}

Navigate to WorkspacesService Graph Workspace, and then, in the navigation panel, select the Governance icon.

Role required: sn_cmdb_admin

## Important actions {#sg-workspace-governance-view__section_qtr_f5w_v5b}

Important actions of various categories that require your attention or action. There are several task categories such as:

* Health tasks generated by [CMDB Health](https://www.servicenow.com/docs/5tTKNbvdNPz2l14jzwTV1g "A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation."): In health-related cards, such as Duplicate CIs, Orphan CIs, stale CIs, and De-Duplication tasks, select View CIs or View Tasks to show the list of associated CIs or important tasks. In the CI list view page, you can select CMDB Health Dashboard to open the CMDB Health Dashboard. In de-duplication-related cards generated by [IRE](https://www.servicenow.com/docs/Wp6FCdRPBBMMV9K3P3B7BQ "When IRE identification process detects duplicate CIs, it groups each set of duplicate CIs into a de-duplication task for review and remediation. A large number of duplicate CIs might be due to weak identification rules. You can configure the identification engine to reconcile duplicate CIs."), you can access the De-duplication dashboard and de-duplication libraries, to process de-duplication tasks in bulk.
* Data attestation and life cycle approval tasks generated by the [CMDB Data Manager](https://www.servicenow.com/docs/t_YTOuAcOAArYfDzbgGF4Q "CMDB Data Manager is a policy-driven framework for bulk management of CI life-cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world."): In data attestation-related cards, such as Reassignment Requests and Unassigned Overdue cards, select View Tasks to drill down to the associated important tasks.
{#sg-workspace-governance-view__ul_c5w_yzj_w5b}  
Important actions are stored in the CMDB WS Imp Action Card Config \[sn_cmdb_ws_imp_action_card_config\] table that is accessible for editing only to users with the sn_cmdb_admin role. Authorized users can modify attributes of an important action such as Active and Filter conditions, but can't modify the Type, Persona, and Table attributes.

* Important action cards show per the logged in user role, as specified in the CMDB WS Imp Action Card Config \[sn_cmdb_ws_imp_action_card_config\] table.
* A card appears only if there is at least one record that meets the card's filter condition.
* If you drill down a Health-related card and modify an associated CI, any resulting impact to health KPIs might appear only after the next cycle of the [CMDB Health Dashboard jobs](https://www.servicenow.com/docs/RleJ9AguscxkO59m1YJL9Q "Enable and configure the CMDB Health Dashboard jobs that process CMDB Health tests, to start calculating CMDB Health scores for the completeness, compliance, correctness KPIs, associated metrics, and relationships.").

{#sg-workspace-governance-view__ul_rqb_11p_y5b}For information about managing the cards in the Important actions tile, see [Modify important actions on the Governance view of Service Graph Workspace](https://www.servicenow.com/docs/su84qNooymcK4xfXL~7moA "Modify the appearance order and other properties of the important action cards that appear on the Governance view of Service Graph Workspace.").

## Product highlights {#sg-workspace-governance-view__section_product_highlights}

Featured CMDB applications and tools available directly from the Governance view.

[CMDB success advisor](https://www.servicenow.com/docs/AxW_FtZdMLzQ05McBtOnNw "As a CMDB administrator, you can use the CMDB success advisor landing page to configure and manage data quality dashboards for Data Foundations, Hardware Asset Management (HAM), and Software Asset Management (SAM).")
:   Drive business outcomes by establishing trust in CMDB data across your targeted IT workflows.

[Data Manager](https://www.servicenow.com/docs/t_YTOuAcOAArYfDzbgGF4Q "CMDB Data Manager is a policy-driven framework for bulk management of CI life-cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world.")
:   Leverage a policy-driven framework for bulk management of CI governance operations such as attestation and life cycle management. Select Get started to skip to the CMDB Data Manager in Service Graph
    Workspace.

## What's new {#sg-workspace-governance-view__section_gz2_tqw_v5b}

Counts of newly created CIs within a recent time interval. The New CIs total counts all CI types including applications, hardware, and Service instances, which also appear in separate cards in the tile. By default, historical data
is aggregated for the Last 24 hours, which you can set to a different time interval such as Last 7 days.

Select a card to drill down to a Performance Analytics KPI Details pane that shows the trend for the respective item.  
Counts in the What's new cards are based on the following tables:{#sg-workspace-governance-view__table_fpd_cdk_w5b__entry__2}

| Count | Table |
|-|-|
| New CIs | Configuration Item \[cmdb_ci\] |
| New application | Application \[cmdb_ci_appl\] |
| New hardware | Hardware \[cmdb_ci_hardware\] |
| New Service instances | Service Instance \[cmdb_ci_service_auto\] |
[ ]

{#sg-workspace-governance-view__table_fpd_cdk_w5b}

## Recent activity trends {#sg-workspace-governance-view__section_hc3_dkd_w5b}

The following cards show recent activities in the CMDB:

Recent CI activity
:   A 7-day chart showing metrics and trend line related to CIs such as the number of new CIs and updated CIs.

Recent service instance activity

:   A 7-day chart showing metrics and trend line related to [Service instances (Application services)](https://www.servicenow.com/docs/icjOdwhjFoybNcN98xydAQ "Understand service instances (application services), learn about different application service types and how multiple ServiceNow business units and products use them.") such as the total number of Service instances, new and updated Service instances, and the number of Service instances with outages.

## CMDB Health {#sg-workspace-governance-view__section_xqh_bdr_shc}

Health metrics for CIs and relationships. Select the percentage numbers to navigate to the CMDB Health and CMDB Relationship Health dashboards. KPIs health scores calculated by CMDB Health for CIs. Select a percentage number for a
KPI to navigate to the KPIs tile on the CMDB Health Dashboard. For more information, see [CMDB Health KPIs and metrics](https://www.servicenow.com/docs/tdVXhIuanyw2LQQ83HcODw "CMDB Health calculates an aggregated score for three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics.").

If the CMDB Health Dashboard jobs aren't running, then there won't be any health reporting until those jobs run. Select Go to CMDB Health Dashboard jobs to configure CMDB Health and to activate those
jobs.

Additional requirements CMDB Health asset, sn_cmdb_editor, or itil role.

## CMDB success advisor {#sg-workspace-governance-view__section_pc1_tcr_shc}

Supports targeted business outcomes by improving CMDB data quality across Data Foundations and individual applications including Hardware Asset Management (HAM). For more information, see [CMDB success advisor](https://www.servicenow.com/docs/WjGQjhHuCDZ3j1UVeda4gw "The ServiceNow CMDB success advisor is a scoped application that drives business outcomes for targeted business products, including Data Foundations, Hardware Asset Management, and Software Asset Management (SAM), by improving Configuration Management Database (CMDB) data quality. Use a specialized advisor to resolve data quality issues through guided remediation and identify which data integrations are keeping your CMDB accurate and complete.").

## Management tools {#sg-workspace-governance-view__section_sw3_v1c_w5b}

Provides links that you can use to access CMDB dashboards, tools, and list views. The links are grouped by categories as described below.  
Note:  
Some links are conditionally available based on installation of applications, active plugins, and your assigned role. For a link that doesn't appear, make sure that all the requirements for the link are met.  
Manage:

* [CI Class Manager](https://www.servicenow.com/docs/whL8noao8OY8GOqTGBIZdA "Use the CI Class Manager to centrally view, create, or edit basic class definitions, class settings for Identification and Reconciliation Engine (IRE), CMDB Health, and manage some Service Mapping definitions."): Centrally view, create, or edit class definitions and class settings for Identification and Reconciliation (IRE) and for CMDB Health.

  Additional role requirement: sn_cmdb_editor, personalize_dictionary, or itil.
* [Data Manager](https://www.servicenow.com/docs/t_YTOuAcOAArYfDzbgGF4Q "CMDB Data Manager is a policy-driven framework for bulk management of CI life-cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world."): Centrally create, edit, review, publish, and track Data Manager policies and the tasks generated by the policies.
* [CMDB Groups](https://www.servicenow.com/docs/Ewk~mxqXyL9RyrquzKHGJg#cmdb-groups "A CMDB group is a collection of CIs that lets you apply CI actions collectively to all the CIs that are members in the group."): Show a list view of current CMDB groups where you can create CMDB groups, and manage the existing CMDB groups. A CMDB group is a collection of CIs to which you can apply CI actions collectively to all the CIs in the group. For example, CMDB Health can monitor CIs in a Health-type CMDB group, and report the aggregated health for the group as a whole.
* [Dynamic CI Groups](https://www.servicenow.com/docs/LKd87HjvwYKREPw7DmJc5Q "Create an application service to adhere to Common Service Data Model standards and to standardize the organization, maintenance, and monitoring of services in your organization."): Show a list view of current dynamic CI groups where you can create dynamic CI groups, and manage the existing ones. Dynamic CI Groups act as application services (Service instances) that are populated with members of the CMDB group that is associated with the dynamic CI group. For more information about dynamic CI groups, see [Service instances (Application services)](https://www.servicenow.com/docs/icjOdwhjFoybNcN98xydAQ "Understand service instances (application services), learn about different application service types and how multiple ServiceNow business units and products use them.").
* [De-duplication Template Library](https://www.servicenow.com/docs/6rKCeQKcvVBwlZ1uZZFmsw "Create a de-duplication template that you can then run to apply pre-configured and consistent remediation to de-duplication tasks, in bulk. Organize your templates in libraries that make sense in your organization."): Create and manage de-duplication templates and libraries to process de-duplication tasks in bulk.
* [De-duplication Dashboard](https://www.servicenow.com/docs/lDHFFH4nhQMG4y2jRSxtYg "Create libraries of de-duplication templates in CMDB Workspace or in Service Graph Workspace, to process de-duplication tasks which remediate duplicate CIs, in a consistent manner and in bulk. De-duplication templates are pre-configured with all necessary settings for remediating duplicate CIs in de-duplication tasks, per class."): Show counts and insights for duplicate CIs in the CMDB, and run and track de-duplication templates to process de-duplication tasks in bulk.
* [CMDB Coverage Dashboard](https://www.servicenow.com/docs/ymlykFcN1q9PGFoAVgZfdA "The ServiceNow CMDB Coverage application enables you to assess and improve the quality of the Configuration Management Database (CMDB). Improved CMDB coverage provides organizations with better visibility into their network coverage, reliable asset data, and stronger IT operational control.​"): Show details of CMDB discovery completeness by correlating IP addresses from IPAM systems with discovered configuration items (CIs).
{#sg-workspace-governance-view__ul_gzc_b3n_ypb}  
Optimize:

* [CMDB success advisor](https://www.servicenow.com/docs/WjGQjhHuCDZ3j1UVeda4gw "The ServiceNow CMDB success advisor is a scoped application that drives business outcomes for targeted business products, including Data Foundations, Hardware Asset Management, and Software Asset Management (SAM), by improving Configuration Management Database (CMDB) data quality. Use a specialized advisor to resolve data quality issues through guided remediation and identify which data integrations are keeping your CMDB accurate and complete."): Monitor and improve CMDB data quality for targeted business outcomes across Data Foundations and individual applications including Hardware Asset Management (HAM).

  Role required: sn_cmdb_admin
* [CMDB Health](https://www.servicenow.com/docs/dpnuyWI_Rja8Aso6zJc0Wg "The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health."): View the CMDB Health dashboards and configure the CMDB health KPIs and metrics that CIs are evaluated by in CMDB Health dashboards.

  Additional requirements:
  * [Set up and configure CMDB Health](https://www.servicenow.com/docs/FoiZ3RGchBACyncuV6wahA "Data collection for CMDB Health is highly configurable to reflect data health requirements and standards in your organization. Most importantly, the CMDB Health Dashboard jobs are disabled by default and health data isn't collected until you enable those jobs.")
  * Roles: asset, sn_cmdb_editor, or itil
  {#sg-workspace-governance-view__ul_s2t_gzb_y5b}
* [CMDB Data Foundations Dashboard](https://www.servicenow.com/docs/DGC~Pd2lgvAXiO21Rh3Asg "The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards with insights into the key foundational metrics of your CMDB and Common Service Data Model (CSDM). This app uses ServiceNow health benchmarks to provide recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks."): View the CMDB Data Foundations dashboard where you can explore potential risks in the CMDB implementation, and verify that important data is
  valid and properly configured.

  Additional requirements:
  * [Set up CSDM and CMDB Data Foundations Dashboards](https://www.servicenow.com/docs/DGC~Pd2lgvAXiO21Rh3Asg "The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards with insights into the key foundational metrics of your CMDB and Common Service Data Model (CSDM). This app uses ServiceNow health benchmarks to provide recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks.")
  * Roles: asset, sn_cmdb_admin, sn_cmdb_admin, itil_admin, or admin
  * Plugin: com.snc.cmdb.getwell
  {#sg-workspace-governance-view__ul_smb_hzb_y5b}
* [CSDM Data Foundations Dashboard](https://www.servicenow.com/docs/Y~LGLAg5qcYqyYmSu9V4Kg "The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products."): View the CSDM Data Foundations dashboard where you can explore key CSDM metrics on a single page to assist you in getting the full benefit from
  your implementation.

  Additional requirements:
  * [Set up CSDM and CMDB Data Foundations Dashboards](https://www.servicenow.com/docs/DGC~Pd2lgvAXiO21Rh3Asg "The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards with insights into the key foundational metrics of your CMDB and Common Service Data Model (CSDM). This app uses ServiceNow health benchmarks to provide recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks.")
  * Roles: app_service_admin, app_service_user, asset, cmdb_read, sn_cmdb_admin, portfolio_admin, service_viewer, technology_service_owner, or itil_admin.
  * Plugin: com.snc.cmdb.getwell
  {#sg-workspace-governance-view__ul_ulg_2lr_y1c}
* [De-Duplication Tasks](https://www.servicenow.com/docs/4X2hdJTiOvMsodE62bbHKQ "Remediate a single de-duplication task by using the Duplicate CI Remediator wizard. Use the wizard to guide you through the duplicate CI reconciliation process or to apply a custom workflow."): Process a de-duplication task by using the Duplicate CI Remediator wizard which guides you through the duplicate CI reconciliation process.

  Additional role requirement: sn_cmdb_editor or itil.
* [CMDB Remediation Rules](https://www.servicenow.com/docs/6lp00N5d0LijyDyxWP2xVA "A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs."): Rules associated with a [CMDB Health](https://www.servicenow.com/docs/5tTKNbvdNPz2l14jzwTV1g "A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation.") task that was created for a failed CMDB Health test. A CMDB remediation rule runs a remediation workflow to remediate an issue reported by CMDB Health.
{#sg-workspace-governance-view__ul_x2y_4bc_w5b}  
Visualize:

* [Dependency Views](https://www.servicenow.com/docs/5EPCK31OR3gHHI7ijtKr2A "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services."): Provides a graphic infrastructure view for a CI and any applications or business services that it is part of and that it supports.

  Additional role requirement: dependency_views.
* [Query Builder](https://www.servicenow.com/docs/uLyJjmkHqIHkDiHLMf8PGA "The CMDB Query Builder enables you to build complex infrastructure and service queries that span multiple CMDB classes, non-CMDB tables, and that involve many CIs that are connected by different relationships."): Easily build complex infrastructure and service queries, that span multiple CMDB classes, non-CMDB tables, and that can involve many CIs that are connected by different
  relationships.

  Additional role requirement: cmdb_query_builder_read.
* [Unified Map](https://www.servicenow.com/docs/uaUm2Dch3_PpxiTsa8WlUw "The Unified Map feature displays a graphical hierarchical map of the CMDB — CIs and the connections between them. Unified Map combines some of the capabilities of Dependency Views and of Service Mapping into a single map experience."): A graphical hierarchical map of the CMDB and its CIs, and the connections between them. Unified Map combines some of the capabilities of Dependency Views and of Service Mapping into a single map experience in Service Graph Workspace.
{#sg-workspace-governance-view__ul_swd_pbc_w5b}  
Create:

* [Create CI](https://www.servicenow.com/docs/5nFcMI2sScxOlUBUmmB4QQ "Create a new CI in CMDB Workspace, while applying Identification and Reconciliation Engine (IRE) processes and other requirements for the CI's class. IRE identification rules enforce the new CI to be unique and to comply with other class requirements."): Create a new CI while enforcing Identification and Reconciliation Engine (IRE) processes and other requirements that result in a valid and unique CI.
* Create Service Instance: [Create an application service (service instance)](https://www.servicenow.com/docs/LKd87HjvwYKREPw7DmJc5Q "Create an application service to adhere to Common Service Data Model standards and to standardize the organization, maintenance, and monitoring of services in your organization.").
{#sg-workspace-governance-view__ul_rx1_wdr_shc}

Additional role requirement: service_admin.

*[\>]: and then