---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Cloud vs Non-cloud

# Cloud vs Non-cloud insights dashboard in Service Graph Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Charts showing counts and details for resources that are hosted on various cloud services versus those resources that aren't, with breakdown by key CI classes such as applications, databases, and datacenters.

Resources can be deployed on cloud services such as the Microsoft Azure Cloud, or on the local instance or other non-cloud solutions. For some ongoing operations in the organization, it might be necessary to have those details that can be difficult to obtain.  
The following conditions must be met for the Cloud vs Non-cloud resources charts to appear and to show meaningful data:

* The table Cloud Service Accounts \[cmdb_ci_cloud_service_account\] must exist.
* The Logical Datacenter \[cmdb_ci_logical_datacenter\] table must contain at least one record for a cloud datacenter.
* The Datacenter Types \[sn_cmdb_ws_datacenter_type\] table must contain at least one record for a datacenter that is classified as cloud storage in the organization. In the base system, this table is pre-populated with several records
  for common cloud services such as the Azure Datacenter \[cmdb_ci_azure_datacenter\] class. The chart calculates and shows data only for cloud services for which there's a record in the Datacenter Types \[sn_cmdb_ws_datacenter_type\]
  table.

  For details about adding datacenters in your organization, with the cloud or non-cloud classification, see [Configure datacenters for Cloud vs Non-cloud resources in Service Graph Workspace](https://www.servicenow.com/docs/KxcBvCxC8~OXkoMcn5WAtg "The Cloud vs Non-cloud resources chart in the insights view in Service Graph Workspace determines which CIs and service instances (application services) are stored on a cloud and which aren't in the organization. In addition to base system classifications, you can add cloud vs. non-cloud classifications that reflect specific datacenter deployments in the organization.").
{#sg-workspace-insights-cloud__ul_znp_qfz_5xb}  
The following cloud vs Non-cloud charts are available:

* CI classes bar chart:Each bar in the CI classes chart represents a pair of a CI class and a storage type (cloud, non-cloud), such as the bar for Applications/Cloud. For each bar, there's a scheduled job that runs every 24 hours
  to collect and calculate the data for the bar. The running time depends on the amount and complexity of the data that a job collects, which can be different for each scheduled job. Also, the schedules of the jobs are staggered
  so that they don't all run at the same time and exhaust resources. For details about the class-specific criteria used for the chart calculations, see [Class criteria in Cloud vs Non-cloud resources chart in Service Graph Workspace](https://www.servicenow.com/docs/8LhyFspC9M7jW4vati_wXQ "The Cloud vs Non-cloud resources chart provides counts for several key classes. The chart uses different classes and relationship criteria for each class to determine which resources count as cloud and which count as non-cloud.").

  If there's a CI class/type pair that isn't important in the organization, you can exclude that pair from the CI classes chart. For more details, see [Configure classes for Cloud vs Non-cloud resources in Service Graph Workspace](https://www.servicenow.com/docs/nMpt3NfcZwpB7oaqLGp8LA "Include or exclude pairs of CI Class/Type in the Cloud vs Non-cloud resources chart that appears in the Insights view in Service Graph Workspace.").  
  On the CI classes chart, you can:
  * Select a bar to open the Cloud vs Non-cloud resources pane. Then, select either of the following tabs to drill down into further details for the bar:

    Cloud vs Non-cloud CIs
    :   Shows a bar chart for CIs stored on a cloud service and those CIs that aren't, per CI class. For each CI class, select the cloud or the non-cloud bar to show the CIs that are associated with the selected bar, in a
        list view. You can then select a CI from the list to further drill down to the CI details pane.

    CI Classes by Cloud Providers
    :   Pie charts per CI class with more granular details for those CIs that are hosted on cloud providers. Pie slices have randomly-selected colors, and they show a breakdown by cloud providers for various CI classes.
        For each pie, select a slice to show the CIs that are associated with the pie slice, in a list view. You can then select a CI from the list to further drill down to the CI details pane.
  * Select Latest updates to see updated status for the scheduled jobs that produce the data for the chart. Status is color-coded to indicate whether the job has completed successfully (green), or
    failed to complete (red). You can also see the Active state of each scheduled job. If you have administrative privileges, you can activate/deactivate selected jobs or select Activate/Deactivate (all) to toggle the state of all jobs at once.

  {#sg-workspace-insights-cloud__ul_a4p_qfz_5xb}
* Application Services pie chart:  
  The Application Services pie chart uses the Service Configuration Item Associations \[svc_ci_assoc\] table and checks the cloud/non-cloud status of application service CIs in the CI classes chart. Application services in the Application Services pie chart are classified as follows:
  * Cloud: All of the CIs in the application service have been determined to be hosted on a cloud service.
  * Non-cloud: All of the CIs in the application service have been determined not to be hosted on a cloud service.
  * Hybrid: The application service contains a mixture of CIs where some are hosted and some aren't hosted on cloud services.
  * Unknown: The cloud/non-cloud classification couldn't be determined because some of the application service CIs aren't classified as cloud or non-cloud CIs.

  {#sg-workspace-insights-cloud__ul_b4p_qfz_5xb}  
  Note:  
  Because classification of Application Services depends on the classification of CIs in the CI classes chart, there might be some discrepancy between the two charts. This can occur if an application service CI changed its cloud/non-cloud status, and the Application Services chart hasn't refreshed yet to reflect that change.

  Select the Application Services chart to access the list views of the associated application services, grouped by
  cloud/non-cloud classifications. From those list views, you can drill down to the [Dependency Views](https://www.servicenow.com/docs/5EPCK31OR3gHHI7ijtKr2A "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.") map for application services.
{#sg-workspace-insights-cloud__ul_e52_kgz_5xb}

The scheduled jobs associated with the charts are set up with several hard-coded limits that if exceeded, result in failure conditions that are reflected in the job status. Timing out is set to two hours and the maximum number of
records to collect is set to 500,000. If a job exceeds any of those limits, it's automatically stopped.  
A scheduled job that can't complete for 3 (default) consecutive days is automatically disabled for future runs. You can manage the disabling of scheduled jobs, in the following ways:

* Modify the default number of consecutive days that are counted by adding the sn_cmdb_ws.insight.category.disable_after_failure system property to the System Properties \[sys_properties\] table and then setting its value. For more details, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* [Resume a disabled Cloud vs Non-cloud resources scheduled job](https://www.servicenow.com/docs/P_L6rVSsA4HSUozRSnM3rQ "Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart that appears in the Insights view in Service Graph Workspace.").
{#sg-workspace-insights-cloud__ul_c4p_qfz_5xb}