---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service instances

# Service instances insights dashboard in Service Graph Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Service instances page in Service Graph Workspace to see counts, trends, and health of Service instances (application services) in your organization.

## Access {#sg-workspace-insights-serviceinstances__section_bmn_s5k_thc}

1. Navigate to WorkspacesService Graph Workspace.
2. In the navigation panel, select the Insights icon.
3. On the Insights page navigation pane, select Service instances.
{#sg-workspace-insights-serviceinstances__ol_l1d_rj2_thc}

Role required: Any role containing sn_cmdb_user (sn_cmdb_user, sn_cmdb_editor, sn_cmdb_admin)

## Service instance {#sg-workspace-insights-serviceinstances__section_kql_dkk_wwb}

Shows a count of [Service instances](https://www.servicenow.com/docs/icjOdwhjFoybNcN98xydAQ "Understand service instances (application services), learn about different application service types and how multiple ServiceNow business units and products use them.") in your organization, based on records in the Service Instance \[cmdb_ci_service_auto\] table. The chart shows the trend of total number of Service instances per day, for the past
seven days.

Select the tile to access the Service instance dashboard where you can monitor the adoption level and health of Service instances. For more details, see [Use Service instance (Application Services) dashboard to monitor health](https://www.servicenow.com/docs/qRytawaEmoRHdzJPeFNQnA "Use insights from the Service instance dashboard to reduce the number of incomplete Service instances by populating them and adding missing data. To use service instances effectively, ensure that service instances are fully configured and are populated.").

*[\>]: and then