---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View a reclassification task

# View a reclassification task {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reclassification tasks are created for CIs that couldn't be automatically reclassified during the identification process. Review these tasks to locate the CIs and decide if to reclassify them.

## About this task

The properties you use to disable automatic CI reclassification determine whether reclassification tasks are created for those CIs that couldn't be automatically reclassified:

* Using any one of the 'glide.class.\<reclassification operation\>.enabled' properties (such as glide.class.upgrade.enabled): Reclassification tasks are created.
* Using any one of the 'glide.identification_engine.update_without_\<reclassification operation\>_enabled' properties (such as glide.identification_engine.update_without_switch_enabled): Reclassification tasks aren't created.
{#t_ViewReclassificationTask__ul_h5j_bjl_w1c}

For more information about reclassification during IRE processing, see [Configure CI reclassification during IRE processing](https://www.servicenow.com/docs/wrhftITpIlMvQZYDHO6FxQ#c_CIReclassification "During the Identification and Reconciliation Engine (IRE) CI identification process, a CI might need to be reclassified to a different sys_class_name type. By default, CIs are reclassified automatically. If automatic reclassification is disabled, then the CI is not reclassified and the system generates a reclassification task for your review.").

## Before you begin

Role required: sn_cmdb_admin, sn_cmdb_editor, admin, or itil

## Procedure

1. Navigate to AllConfigurationIdentification/ReconciliationReclassification Tasks.
2. Select a reclassification task.
3. Examine the details on the Reclassification Task form.  
   {#t_ViewReclassificationTask__table_f5p_whq_ks__entry__2}

   | Field | Description |
   |-|-|
   | Configuration item | The CI that must be reclassified. |
   | Short description | Short description noting that CI reclassification was not allowed. |
   | Description | Description noting the current class of the CI and the class that the CI must be changed to. |
   | Internal payload | Payload used in the identification process. |
   [Table 1. Reclassification Task form]

   {#t_ViewReclassificationTask__table_f5p_whq_ks}
{#t_ViewReclassificationTask__steps_vkz_qjq_ks}

## What to do next

After
examining the task details, you can locate the CI that is noted in the task
Description and manually reclassify it. For details, see
[Reclassify a CI](https://www.servicenow.com/docs/1BXmp0mUxUKxk5Whwf8dnA "You can upgrade, downgrade, or switch the class of a CI by modifying its Class attribute.").

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