---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a Find Gap query

# Create a Find Gap query {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create a Find Gap query from the CMDB 360 dashboard in CMDB Workspace to help you find CIs that are not being reported by a discovery source.

## Before you begin

Role required: sn_cmdb_user and either cmdb_ms_admin or cmdb_ms_editor

## About this task

Gaps in discovery source reporting occur when at least one discovery source reports on the CI and another doesn't, enabling you to identify discovery sources that might have an issue.

## Procedure

1. Navigate to WorkspacesCMDB WorkspaceInsights. In the Insights page navigation panel, select CMDB 360.
2. Select Create Query.
3. Select I want to find gaps in data between discovery sources.
4. Select the CI classes that you want to check for gaps.
5. Select Continue.
6. Select non-reporting discovery sources.  
   A non-reporting discovery source is a discovery source that doesn't report CIs as expected. Multiple non-reporting discovery sources have an OR condition with each other.
7. Select one or two reporting discovery sources.  
   These discovery sources report the CI as expected and act as a baseline for identifying the gap in reporting.

   You can leave the Select reporting discovery sources for gap tracking prompt empty to
   include all discovery sources in the query.
8. Select Continue.
9. On the form, select the options:  
   {#workspc-mltsrc-query-find-gap__table_ijl_1fz_dvb__entry__2}

   | Field | Description |
   |-|-|
   | Show unique CMDB 360 records | Select if you want to see only unique CMDB 360 records. Records for the same CIs from different discovery sources are consolidated. |
   | Show CI records by discovery source | Select if you want to see records for each CI and discovery source pair. |
   | Limit results to | Limits the query results to CIs that belong to a service or CMDB group. When you select Application Services, Technical Services, or CMDB Groups, a prompt appears where you can specify the service or CMDB group that you want the query to filter for. |
   [Table 1. Results Layout form]

   {#workspc-mltsrc-query-find-gap__table_ijl_1fz_dvb}
10. Select Continue.
11. Enter a name and description for your query.
12. Select Save.
{#workspc-mltsrc-query-find-gap__steps_hkv_xph_cvb}

## What to do next

Run the query at least once if you want to create a schedule.  
On the CMDB 360 Query Results page:

* If the number of results exceeds the number of results appearing on the page:
  * Select Load More Results: To show the next page of results. The number of results that appear on each result page is specified by the [glide.identification_engine.multisource.query.batch.limit](https://www.servicenow.com/docs/vaIhXSKapk6dMjeknSXb9g "Several types of components are related to CMDB 360 (included in the com.snc.cmdb plugin), such as tables and properties.") system property (100 items by default).
  * Select Load All Results: To show all results, up to the limit specified by the [glide.identification_engine.multisource.query.max.limit](https://www.servicenow.com/docs/vaIhXSKapk6dMjeknSXb9g "Several types of components are related to CMDB 360 (included in the com.snc.cmdb plugin), such as tables and properties.") system property (10000 by default).
  * Select a CMDB 360 Source link to easily access preview data of a source and see more details.
  {#workspc-mltsrc-query-find-gap__ul_tsy_lkw_wlb}
* You can select Create Schedule to [set up a schedule](https://www.servicenow.com/docs/e92MlY5vivdY60huCD1qhA "Set up a schedule to regularly query for CMDB 360 data. Use scheduled queries to provide CMDB 360 data to reports you create, which can provide insight into how discovery sources populate the CMDB and the reliability of those discovery sources.") that runs your query on a regular basis. Scheduling your query enables you to use the query results in reports you create.
* After creating a schedule, you can select Create Report to configure a report that you can manage using [Reporting capabilities](https://www.servicenow.com/docs/access?context=reporting-landing-page&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US).
* On the Query Results page, access a record to view further details.
{#workspc-mltsrc-query-find-gap__ul_kyz_h3w_bmb}

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