---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure the E.164 format for a consumer phone number

# Configure the E.164 format for a consumer phone number {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Ensure that all the necessary information for a phone number is included and properly
formatted to successfully route an international call over a territory's public telephone
network. Provide the E.164-compliant formatting and validation for phone number.

## Before you begin

Role required: admin

## About this task

An E.164 phone number field displays the following field types:

* A list for the phone number territory
* An input box for entering phone numbers

{#configure-e614-consumer__ul_yr3_dcm_h4b}

The E.164 format that does not contain any dashes or spaces and must include the +
sign. For example, +14152223456.

## Procedure

1. Navigate to AllCustomer ServiceConsumers.
2. Select the required consumer record.
3. On the Consumer form, right-click any phone field and select Configure Dictionary.
4. On the Dictionary Entry form, for the Type field, select Phone Number (E164).
5. Click Update.

## Result

After this configuration, when entering the consumer phone number in the phone field, select the territory and enter the corresponding phone number. The same format is reflected in Agent Workspace.

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