---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add a scripted extension point for Connect Support chats

# Add a scripted extension point for Connect Support chats {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Implement the ConversationServerInteractionService extension
point, which enables you to create custom scripts that use context variables from pre-chat
surveys presented to requesters in the Agent Chat
client.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem Extension PointsScripted Extension Points and select the ConversationServerInteractionService scripted extension point.
2. Click the Create implementation related link to create a new custom script include.
3. In the Script Include form, create the code that uses the pre-chat context variables to route chats to the appropriate Connect Support queue.
4. Click Update.

## Result

The custom script is created and registered against the ConversationServerInteractionService scripted extension point.

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