---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure the polling interval

# Configure the polling interval {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The polling interval determines how frequently the system polls for new Connect
messages.

## Before you begin

Role required: admin

## About this task

The default interval is 10 seconds. You can change this value. The shorter the
polling interval, the more frequently the system checks for new messages and the
greater the impact on performance.  
Note:  
This setting impacts Connect Chat and Connect Support.

## Procedure

1. Navigate to sys_properties.list.
2. Locate the collaboration.polling_interval property.
3. Set the Value to a different number of seconds.  
   Setting the polling interval to a value smaller than 2 is likely to tax the system too heavily, while a value greater than 10 is likely to result in a poor user experience.