---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Customize the Connect audio notification sound

# Customize the Connect audio notification sound {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can replace the default Connect audio notification sound with an audio file of
your choice.

## Before you begin

Role required: admin
[Upload the audio file](https://www.servicenow.com/docs/access?context=t_UploadAnAudioFile&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) you want to use as the notification sound.

Role required: admin

## About this task

The audio notification sound is used for all Connect conversation types, including
Connect Support conversations.

## Procedure

1. Navigate to AllSystem UIAudio Files.
2. Locate the audio file you want to use as the notification sound and copy the Name value.
3. Navigate to ConnectAdministrationProperties.
4. Locate the property called Audio file to play to notify users of new messages, support conversation transfers and @mentions in Connect (connect.notification.audio_alert) and replace the default value with the name of the audio file.
5. Click Save.

## Result

End users receive audio notifications when sending and receiving support chats.
Support agents only receive audio notifications for inbound chats when the chat
window is not in focus.

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