---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create knowledge articles using AI and Microsoft SharePoint

# Create knowledge articles using AI and Microsoft SharePoint {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create knowledge articles from content stored in a SharePoint account. When you select SharePoint as the source, AI searches the connected SharePoint account for files relevant to the prompt, and generates an article based on
the results.

## Before you begin

The prerequisites for using SharePoint to create knowledge articles in the Knowledge Center are:

* Verify that your administrator has configured Microsoft SharePoint for your instance by following the steps in [Microsoft SharePoint Online external content connector](https://www.servicenow.com/docs/access?context=microsoft-sharepoint-online-external-content-connector&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
* Your administrator must set up the SharePoint External Connector. This includes plugin activation, admin setup on the SharePoint side, credential setup on the ServiceNow side, the crawling schedule, and user mapping.
* To create articles using SharePoint, you must have a Microsoft SharePoint user account.

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Role required: knowledge admin, knowledge manager, or knowledge

## Procedure

1. Navigate to AllKnowledgeKnowledge Center and start the article creation process.  
   Select a template and complete any required initial setup for the new article. For more information, see [Generate and edit articles using the article editor](https://www.servicenow.com/docs/ZTgJul1CVLpmuGp~r3dXQw "The Knowledge Center (KC) Article Editor delivers an intuitive experience for creating and managing content. Featuring blocks, responsive previews, and AI-powered assistance, it simplifies article design while verifying accessibility and search engine optimization compliance. Backward compatibility with existing templates guarantees a smooth transition for authors and administrators.").
2. In the article editor section, in the Source drop-down under Integrations, select SharePoint.  
   Note:  
   If SharePoint doesn't appear in the Source drop-down, contact your administrator.
3. In the AI context menu, enter a prompt that describes the article you want to create.  
   For example, enter <kbd class="ph userinput">Create an article about password reset</kbd>.
4. Submit the prompt.  
   The system connects to Microsoft SharePoint, analyzes the request, and searches for relevant files. One of the following outcomes occurs:
   * Files found: AI generates an article using the content from the matching Microsoft SharePoint files. The generated article includes a short description and article body.
   * No files found: A message indicates that no relevant information was found. The system creates an article based on the prompt alone, without Microsoft SharePoint content.
   * User not authorized: An error message states Unable to retrieve SharePoint identity for this account. This occurs when you do not have a Microsoft SharePoint account. Contact your administrator to set up a Microsoft SharePoint account for you.
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5. Review the article for accuracy and completeness, and make any necessary edits before publishing.

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